Sherbrooke Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 319 Google reviews

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What this means for your family
While Sherbrooke Village is visually impressive and has a very dedicated admissions and therapy team, the recent transition to a new ownership group has coincided with reports of inconsistent staffing and care quality. We strongly advise families to conduct unannounced visits during weekends or evenings to observe the actual level of care, as this is when most complaints occur.
Google Reviews
Google Reviews
319 reviews on Google“Sherbrooke Village receives significant praise for its clean, well-maintained environment and specific staff members who are described as compassionate and attentive. However, families should be aware of recurring reports regarding understaffing, inconsistent hygiene care, and poor communication from nursing staff, particularly during off-hours and weekends. While many families are highly satisfied with the rehab and assisted living experience, others have raised serious concerns about the quality of medical oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly praised admissions and marketing staff
- Effective physical therapy department
- Warm and welcoming atmosphere
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 9 reviewers)
- Inconsistent hygiene and personal care (showering/toileting) (mentioned by 6 reviewers)
- Poor communication and dismissive attitude from nursing staff (mentioned by 7 reviewers)
- Medication management errors or negligence (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
- 2We noticed your admissions team is very welcoming; how do you ensure that same level of communication continues between the nursing staff and our family during daily care?
- 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
- 4With the physical therapy department being a known strength here, how often will our loved one be able to participate in personalized therapy sessions?
- 5What is the protocol for responding to call lights or urgent needs during the night shifts to ensure no resident is left waiting?
- 6Could you tell us more about the daily activities and social events available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The only disappointment was lack of showering. There should be a schedule for patients. There was always an excuse not to shower her until we begged.”
“The facility is clean, bright and home-like and the staff are friendly and caring... That being said, I am optimistic that everything will be stable and back to offering the care we expect for our family member within the next couple of weeks.”
“My uncle had a stay there for rehab after a pacemaker insertion. What was suppose to be an easy rehab turned out to be the end of my uncle. The facility is very attractive but looks can be deceiving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sherbrooke Village has a concerning pattern with 68 deficiencies across multiple surveys, including 9 complaint-triggered issues where families filed reports about problems. The facility has ongoing issues with medication management, infection control, and abuse/neglect prevention that persist across multiple years. While the facility has corrected most violations, the recurring nature of problems in critical care areas and the significant number of family complaints suggest potential quality and safety concerns that warrant careful consideration.
Jan 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Sep 9, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 20, 2024Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Jun 26, 2024Routine13
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jun 26, 2024Complaint1
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 29, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Sherbrooke Village
nonprofit
Chain Affiliation
Mgm Healthcare
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 10 of 19
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
319 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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