Sheboygan Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation therapy, which may be beneficial for short-term recovery. However, families should be aware of recurring reports regarding rude staff and poor communication; we strongly recommend visiting in person to observe staff-resident interactions and asking about their process for resolving maintenance or care concerns.
Google Reviews
Google Reviews
13 reviews on Google“Sheboygan Health Services receives polarized feedback, with some patients praising the effectiveness of the rehabilitation therapy and individual staff members, while others report significant concerns regarding staff conduct and communication. Families have expressed frustration over unresolved maintenance issues and allegations of disrespectful or discriminatory behavior by staff. Prospective families should be aware of these inconsistent experiences when evaluating the facility for long-term or rehabilitative care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Individual staff members noted for kindness
- Positive experiences with rehab recovery
Concerns
- Rude or disrespectful staff behavior (mentioned by 3 reviewers)
- Poor communication and lack of follow-through on requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that your staffing rating is strong, how do you ensure that the kindness our family values is consistently reflected in daily interactions across all shifts?
- 2We noticed some feedback regarding communication; what is the standard process for family members to receive updates or follow-up on specific requests for their loved ones?
- 3With 9 recent state violations, what specific steps has the facility taken to address these areas and improve your overall health inspection outcomes?
- 4Since your physical and occupational therapy programs are highly regarded, how are these services integrated into the daily routine for residents who are not in active rehab?
- 5How do you handle medical emergencies or urgent care needs after hours to ensure residents receive immediate attention?
- 6I noticed the facility responds to some online feedback; how do you use that input from families to improve the day-to-day experience for residents?
Personalized based on this facility's data
Key Review Excerpts
“I was a patient here April 7, 2021 _ April 23, 2021 and I can say all the staff were great & patient with me, the OT & PT worked with me to have strength & able to walk with a boot on left foot & brace on right leg.. The food was great. & a full tray of good taste.”
“My dad is currently staying here for therapy, I'm not allowed to see him so we have to communicate by phone. His room phone dosen't work properly. I told nurses and even the social director, but nothing has been done to correct it.”
“I want to give a huge shout out to Monica! She is a fresh breath of air that woman! My friend was recently a patient at sheboygan health and he RAVED about how she greets him and others by their names. It's like she actually cared.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about Sheboygan Health Services, resulting in 5 complaint-triggered deficiencies including concerns about abuse/neglect prevention and accident safety. The facility shows recurring issues with safety systems (fire safety, electrical, building safety), resident rights, and care planning that persist across multiple surveys, though all deficiencies have been corrected by the provider.
Mar 19, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 4, 2024Routine11
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 14, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 28, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 13, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Sheboygan Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 22 of 58
Ownership & Management
Owners
Nshc Wisconsin LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit sheboyganhs.com
Medicare data downloads
Original nursing home datasets
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