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Nursing HomeMedicaid Top Rated

Shea Post Acute Rehabilitation Center

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

11150 North 92nd Street, Central Scottsdale · Scottsdale, AZ 85260120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 197 Google reviews

5
4
3
2
1

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What this means for your family

While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the facility has a pattern of severe neglect and communication failures. If you choose this facility, you must be physically present daily to monitor care, medication administration, and hygiene, as call light response times and staff responsiveness are major, recurring issues.

Google Reviews

Google Reviews

197 reviews analyzed
Shea Post Acute Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy team and nursing staff for facilitating successful recoveries, while a significant number of others report severe neglect, poor hygiene, and communication failures. Families frequently express frustration over call light response times, medication errors, and the poor quality of food. While some families feel their loved ones received life-changing care, others describe a facility that is understaffed, unhygienic, and unresponsive to urgent medical needs.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean4.0Activities6.0Meds2.0Memory3.0Comms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Attentive and compassionate individual nursing staff
  • Strong rehabilitation outcomes for many patients
  • Clean and welcoming environment (noted by positive reviewers)

Concerns

  • Excessive call light response times and general neglect (mentioned by 14 reviewers)
  • Poor food quality, lack of variety, and unappealing meals (mentioned by 10 reviewers)
  • Poor communication with families and lack of responsiveness to inquiries (mentioned by 8 reviewers)
  • Unsanitary facility conditions and lack of housekeeping (mentioned by 7 reviewers)
  • Medication errors and failure to follow medical instructions (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(7)'19(22)'21(10)'23(46)'25(28)'26(15)

Distribution

5
138
4
4
3
3
2
5
1
47
18 reviews posted between May 14, 2023May 26, 2023 · 17 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the strong reputation of your physical and occupational therapy teams, how do you ensure that same level of attentive care carries over into daily nursing support and call light response times?
  • 2I noticed some feedback regarding food quality and variety; could you walk me through how you manage the dining experience and if there are options for residents with specific dietary preferences?
  • 3With a 3-star CMS staffing rating, what specific protocols do you have in place to ensure consistent communication with families regarding their loved one's daily progress and care updates?
  • 4Could you explain your current process for medication administration and the oversight measures you use to ensure accuracy and safety for all residents?
  • 5I see that you occasionally engage with feedback online; how do you use that input to improve the cleanliness and overall environment of the facility?
  • 6What does a typical day look like for residents here, and how do you encourage social engagement outside of scheduled rehabilitation sessions?

Personalized based on this facility's data


Key Review Excerpts

The therapy team, nursing teams and overall the entire staff at shea parc are committed to providing to best possible care patient care!!

Local Guide · 2022★★★★★

My dad has been there for less than a week and he just witnessed a nurse/aid whatever she is sneak in and turn off his call button without asking my dad what he needed!

Family member · 2023☆☆☆☆

The wound care team is tops! They really care and have done amazing work on me. The physical therapy team is outstanding!

Rehab patient · 2024☆☆☆☆
Source: 197 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
15.4%
AZ
11.2%
Maricopa
10.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AZ
4.0%
Maricopa
4.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.4%
AZ
20.5%
Maricopa
21.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.5%
AZ
20.6%
Maricopa
23.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Maricopa
97.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
AZ
94.6%
Maricopa
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
79.7%
AZ
87.3%
Maricopa
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.1%
Better than Avg
Here
0.1%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (7.6)
1 complaint-triggered

Families have filed complaints leading to deficiencies, including a recent December 2024 finding regarding resident protection from abuse and neglect. The facility has recurring issues with care planning and assessment, daily living assistance, and resident rights spanning multiple surveys from 2022-2024. While all identified deficiencies show correction dates, the pattern of repeated problems in core care areas and complaint-triggered investigations warrants careful consideration during your visit.

Dec 13, 2024Complaint
1
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 2, 2023Routine
6
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 14, 2022Routine
4
0658ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0886ModerateCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

13total
13deficiencies
Jan 21, 2026Other
NFPA 101 FederalCorrected Mar 16, 2026

Based on record review and staff interviews, the facility failed properly maintain doors. Failure to properly maintain maintenance could lead to harm to residents and staff in the event of an emergency.

Apr 22, 2025Complaint
CleanReport

An onsite complaint survey was conducted on April 22, 2025 for the investigation of intake # 00126029, AZ00188801, AZ00188825, and AZ0018988. There were no deficiencies cited.

Mar 4, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 04, 2025 for the investigation of intake # AZ00223142, 00115600, AZ00190020, AZ00190025, AZ00189956, AZ00189300. There were no deficiencies cited.

Jan 28, 2025Complaint
CleanReport

An onsite complaint survey was conducted on January 28, 2025 for the investigation of intakes #AZ00222004; AZ00222458. There were no deficiencies cited.

Dec 18, 2024Other
CleanReport

42 CFR483.41 (a) Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association. This is a recertification survey for Medicare under LSC 2012, Chapter 19 existing nursing home. No apparent deficiencies noted at the time of the survey conducted on December 18, 2024.

Dec 10, 2024Complaint

The recertification survey was conducted on December/10/2024 through December/13/2024, in conjunction with the investigation of complaints #AZ00207673 AZ00207228 AZ00203369 AZ00200918 AZ00199653 AZ00195852 AZ00187769 AZ00187718 AZ00187644 AZ00187645 AZ00199579 AZ00213234 AZ00207615 AZ00207181 AZ00206611 AZ00205534 AZ00200877 The following deficiencies were cited:

An administrator shall ensure that:R9-10-410.B.3.a.Corrected Jan 10, 2025

Based on clinical record review, facility documentation, policy review and interviews, the facility failed to ensure two residents (#71 and #51) were free from abuse from other residents ( #263 AND #261). Findings include: Regarding Resident #51 and #261: - Regarding Resident #51: Resident #51 was admitted to the facility on September 5, 2023 with a diagnosis of schizophrenia, anxiety disorder, cognitive functions, traumatic brain injury and bipolar disorder. A review of the residents current MDS (Minimum Data Set) dated August 29, 2024, revealed a BIMS (Brief Interview of Mental Status) score of 00, which indicates severe cognitive impairment. - Regarding Resident #261: Resident #261 was admitted to the facility on January 9, 2024 with a diagnosis of atrial fibrillation and major depressive disorder. A review of the residents current MDS, dated January 16, 2024, revealed a BIMS score of 14, which indicates no cognitive impairment. A facility reported incident was reported to the state agency claiming a staff member had witnessed an inappropriate interaction between two residents. The report stated that resident #261's hand was on the left thigh, under the shorts of resident #51. An interview was conducted on December 11, 2024 at 11:22 AM with staff member #42. She stated that on Thursday, February 29, 2024 at approximately 12:00 PM she was walking down the hall looking around, walking past the day room where she saw resident #261 with his hand on resident #51's left thigh but it was under resident #51's shorts. She stated she stopped and was shocked at what she saw, and as soon as resident #261 realized staff #42 saw it, he immediately removed his hand from under resident #51's shorts. She stated she separated them and went to the DON (Director of Nursing) and the ED (Executive Director) and told them what she saw. Review of a physician's progress note dated February 29, 2024 at 12:55 PM stated "Staff reported that the patient was found resting his hand on another resident's thigh recently. When asked about this, the patient states that he placed his hand on his thigh but did not touch any other areas of the patient's body. Staff made the DON aware who reported this incident. Both the DON and I had a lengthy conversation with the patient regarding inappropriate behaviors to include touching someone on their thigh without consent and the patient understands and states that he will not do this again. The patient appears apologetic for his actions." An interview was conducted on December 12, 2024 at 8:54 AM with Social Services Director (staff #163). She stated that resident #261 said he was only trying to comfort resident #51 because he was tremoring. She stated even though his hand was under his shorts, he claimed he was only trying to comfort him. When she asked why resident #261 was discharged to another facility on March 7, 2024, staff #163 stated that it was a direct result of the incident. Regarding Resident #71 and Resident # 263: - Regardi

Oct 28, 2024Complaint
CleanReport

An onsite complaint survey was conducted on October 28, 2024 for the investigation of intake # AZ00217782. There were no deficiencies cited.

Jul 5, 2024Complaint
CleanReport

An onsite complaint survey was conducted on July 5, 2024 for the investigation of intake # AZ00212694. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shea Post Acute Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 59 of 328 (Best)

Ownership & Management

Key personnel

Albrechtsen, JoshuaManaging Control - Governing BodyMal, HimmatManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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