Shea Post Acute Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 197 Google reviews
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What this means for your family
While the facility's physical and occupational therapy teams are frequently praised for their effectiveness, the facility has a pattern of severe neglect and communication failures. If you choose this facility, you must be physically present daily to monitor care, medication administration, and hygiene, as call light response times and staff responsiveness are major, recurring issues.
Google Reviews
Google Reviews
197 reviews analyzed“Shea Post Acute Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical therapy team and nursing staff for facilitating successful recoveries, while a significant number of others report severe neglect, poor hygiene, and communication failures. Families frequently express frustration over call light response times, medication errors, and the poor quality of food. While some families feel their loved ones received life-changing care, others describe a facility that is understaffed, unhygienic, and unresponsive to urgent medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and compassionate individual nursing staff
- Strong rehabilitation outcomes for many patients
- Clean and welcoming environment (noted by positive reviewers)
Concerns
- Excessive call light response times and general neglect (mentioned by 14 reviewers)
- Poor food quality, lack of variety, and unappealing meals (mentioned by 10 reviewers)
- Poor communication with families and lack of responsiveness to inquiries (mentioned by 8 reviewers)
- Unsanitary facility conditions and lack of housekeeping (mentioned by 7 reviewers)
- Medication errors and failure to follow medical instructions (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the strong reputation of your physical and occupational therapy teams, how do you ensure that same level of attentive care carries over into daily nursing support and call light response times?
- 2I noticed some feedback regarding food quality and variety; could you walk me through how you manage the dining experience and if there are options for residents with specific dietary preferences?
- 3With a 3-star CMS staffing rating, what specific protocols do you have in place to ensure consistent communication with families regarding their loved one's daily progress and care updates?
- 4Could you explain your current process for medication administration and the oversight measures you use to ensure accuracy and safety for all residents?
- 5I see that you occasionally engage with feedback online; how do you use that input to improve the cleanliness and overall environment of the facility?
- 6What does a typical day look like for residents here, and how do you encourage social engagement outside of scheduled rehabilitation sessions?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team, nursing teams and overall the entire staff at shea parc are committed to providing to best possible care patient care!!”
“My dad has been there for less than a week and he just witnessed a nurse/aid whatever she is sneak in and turn off his call button without asking my dad what he needed!”
“The wound care team is tops! They really care and have done amazing work on me. The physical therapy team is outstanding!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including a recent December 2024 finding regarding resident protection from abuse and neglect. The facility has recurring issues with care planning and assessment, daily living assistance, and resident rights spanning multiple surveys from 2022-2024. While all identified deficiencies show correction dates, the pattern of repeated problems in core care areas and complaint-triggered investigations warrants careful consideration during your visit.
Dec 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 2, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 14, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 21, 2026Other
Based on record review and staff interviews, the facility failed properly maintain doors. Failure to properly maintain maintenance could lead to harm to residents and staff in the event of an emergency.
Apr 22, 2025ComplaintCleanReport
An onsite complaint survey was conducted on April 22, 2025 for the investigation of intake # 00126029, AZ00188801, AZ00188825, and AZ0018988. There were no deficiencies cited.
Mar 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 04, 2025 for the investigation of intake # AZ00223142, 00115600, AZ00190020, AZ00190025, AZ00189956, AZ00189300. There were no deficiencies cited.
Jan 28, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 28, 2025 for the investigation of intakes #AZ00222004; AZ00222458. There were no deficiencies cited.
Dec 18, 2024OtherCleanReport
42 CFR483.41 (a) Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association. This is a recertification survey for Medicare under LSC 2012, Chapter 19 existing nursing home. No apparent deficiencies noted at the time of the survey conducted on December 18, 2024.
Dec 10, 2024Complaint
The recertification survey was conducted on December/10/2024 through December/13/2024, in conjunction with the investigation of complaints #AZ00207673 AZ00207228 AZ00203369 AZ00200918 AZ00199653 AZ00195852 AZ00187769 AZ00187718 AZ00187644 AZ00187645 AZ00199579 AZ00213234 AZ00207615 AZ00207181 AZ00206611 AZ00205534 AZ00200877 The following deficiencies were cited:
Based on clinical record review, facility documentation, policy review and interviews, the facility failed to ensure two residents (#71 and #51) were free from abuse from other residents ( #263 AND #261). Findings include: Regarding Resident #51 and #261: - Regarding Resident #51: Resident #51 was admitted to the facility on September 5, 2023 with a diagnosis of schizophrenia, anxiety disorder, cognitive functions, traumatic brain injury and bipolar disorder. A review of the residents current MDS (Minimum Data Set) dated August 29, 2024, revealed a BIMS (Brief Interview of Mental Status) score of 00, which indicates severe cognitive impairment. - Regarding Resident #261: Resident #261 was admitted to the facility on January 9, 2024 with a diagnosis of atrial fibrillation and major depressive disorder. A review of the residents current MDS, dated January 16, 2024, revealed a BIMS score of 14, which indicates no cognitive impairment. A facility reported incident was reported to the state agency claiming a staff member had witnessed an inappropriate interaction between two residents. The report stated that resident #261's hand was on the left thigh, under the shorts of resident #51. An interview was conducted on December 11, 2024 at 11:22 AM with staff member #42. She stated that on Thursday, February 29, 2024 at approximately 12:00 PM she was walking down the hall looking around, walking past the day room where she saw resident #261 with his hand on resident #51's left thigh but it was under resident #51's shorts. She stated she stopped and was shocked at what she saw, and as soon as resident #261 realized staff #42 saw it, he immediately removed his hand from under resident #51's shorts. She stated she separated them and went to the DON (Director of Nursing) and the ED (Executive Director) and told them what she saw. Review of a physician's progress note dated February 29, 2024 at 12:55 PM stated "Staff reported that the patient was found resting his hand on another resident's thigh recently. When asked about this, the patient states that he placed his hand on his thigh but did not touch any other areas of the patient's body. Staff made the DON aware who reported this incident. Both the DON and I had a lengthy conversation with the patient regarding inappropriate behaviors to include touching someone on their thigh without consent and the patient understands and states that he will not do this again. The patient appears apologetic for his actions." An interview was conducted on December 12, 2024 at 8:54 AM with Social Services Director (staff #163). She stated that resident #261 said he was only trying to comfort resident #51 because he was tremoring. She stated even though his hand was under his shorts, he claimed he was only trying to comfort him. When she asked why resident #261 was discharged to another facility on March 7, 2024, staff #163 stated that it was a direct result of the incident. Regarding Resident #71 and Resident # 263: - Regardi
Oct 28, 2024ComplaintCleanReport
An onsite complaint survey was conducted on October 28, 2024 for the investigation of intake # AZ00217782. There were no deficiencies cited.
Jul 5, 2024ComplaintCleanReport
An onsite complaint survey was conducted on July 5, 2024 for the investigation of intake # AZ00212694. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Shea Post Acute Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 59 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit sheaparc.com
Medicare data downloads
Original nursing home datasets
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