Shakopee Friendship Manor
Strong Medicare quality ratings; families often praise compassionate and long-term nursing staff. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
Shakopee Friendship Manor is highly regarded for its warm, home-like environment and long-tenured staff who prioritize resident comfort. While most families report excellent communication, you should specifically ask about their process for updating and implementing care plans to ensure your loved one's needs are addressed promptly.
Google Reviews
Google Reviews
14 reviews on Google“Shakopee Friendship Manor receives high praise from many families for its compassionate, long-term staff and home-like environment. While the majority of reviews highlight excellent communication and attentive care, at least one family reported serious concerns regarding staff professionalism and responsiveness to care plan changes.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and long-term nursing staff
- Warm, home-like atmosphere
- Strong communication with families
- Engaging activities and garden spaces
Concerns
- Slow follow-through on care plan changes
- Staff unprofessionalism and lack of respect toward residents
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that staffing levels are a key focus for your facility, how do you ensure that residents receive consistent, personalized attention throughout the day?
- 2I noticed the facility has a wonderful garden space; could you tell me more about how residents are encouraged to participate in outdoor activities and daily engagement?
- 3When a family requests a change to a resident's care plan, what is your internal process for ensuring that those updates are implemented promptly and tracked effectively?
- 4We value the warm, home-like atmosphere here, so how do you foster a culture of professional communication and respect between staff members and residents?
- 5With five recent state violations on record, what specific steps has the leadership team taken to address those findings and improve your overall quality of care?
- 6How does your nursing team coordinate with families during medical emergencies, and what is your protocol for keeping us informed during urgent situations?
Personalized based on this facility's data
Key Review Excerpts
“My mother had the best care. Every single person who works there have been so caring and kind to her.”
“The staff is absolutely amazing. The residents are kept fully engaged and entertained if they wish to be, or can have down time then they want it.”
“My mom has only been at Friendship Manor for a couple of weeks and the staff has gone out of their way to ensure a smooth transition and make Mom feel welcome and at home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shakopee Friendship Manor has persistent issues across multiple surveys, with recurring problems in fire safety systems, care planning, and emergency preparedness that appear in multiple years. One family filed a complaint about treatment and care quality. While all deficiencies show correction dates, the facility's repeated citations for similar issues—particularly fire safety equipment and resident care planning—suggest ongoing operational challenges that families should discuss during visits.
Sep 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 23, 2025Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Jun 5, 2024Routine7
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
May 18, 2023Routine14
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
Shakopee Friendship Manor
for profit
Ownership & Management
Owners
Probst, Seth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit shakopeefriendshipmanor.com
Medicare data downloads
Original nursing home datasets
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