Shady Rest Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 16 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (69%)
Below average in OK · Critically understaffed (RN) · No penalties on record
What this means for your family
While one recent review notes a positive transformation under new leadership, the facility has a severe history of patient neglect and safety failures. If you consider this facility, you must conduct frequent, unannounced visits and verify that the reported improvements in staffing and cleanliness are consistently maintained over time.
Google Reviews
Google Reviews
16 reviews on Google“Shady Rest Care Center has a long history of severe complaints regarding patient neglect, including frequent falls, hygiene issues, and missing personal belongings. While a recent review suggests a sudden improvement following a change in leadership and state intervention, the facility's track record of poor care and safety concerns remains a significant risk for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Recent reports of improved facility cleanliness
- New leadership initiatives
- Visible facility repairs
Concerns
- Frequent patient falls and lack of supervision (mentioned by 3 reviewers)
- Poor hygiene and neglect of basic care needs (mentioned by 3 reviewers)
- Unresponsive or inattentive nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've noticed some positive updates regarding facility repairs and cleanliness lately; what other recent improvements are part of the new leadership's vision for Shady Rest?
- 2With the recent focus on new leadership initiatives, how has the communication process changed between the nursing staff and family members?
- 3What specific protocols are in place to ensure residents are closely supervised and supported to prevent falls during the day and overnight?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5How does the nursing team handle medical emergencies or changes in a resident's condition during the night shift?
- 6What kind of daily activities or social engagement opportunities are available to keep the residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“In the 4+ months my husband has been at Shady Rest, paralyzed from a stroke last summer, he has fallen out of bed several times, it took 20 minutes for anyone to come to his aid the first time, has sat in a dirty diaper for more than an hour every single time”
“The facility is completely clean, painted, and the items have been repaired. The kitchen is spotless, and the residents are smiling.”
“Unbelievable.... lots of personal items missing from loved one, let him fall out of wheelchair numerous times with no contact, mysteriously broke his foot-( he is bedridden), and contacting the business office is an absolute joke.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Shady Rest Care Center, triggering 7 of the 26 deficiencies found across recent inspections. The facility has recurring issues with resident rights protections, care planning assessments, and nutrition services that appear across multiple surveys from 2022-2024. While the facility reports correcting these problems, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns families should investigate during visits.
Jul 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 29, 2024Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 29, 2024Complaint5
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 6, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 27, 2023Routine6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 28, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Jul 9, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Shady Rest Care Center
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 15
Ownership & Management
Owners
Angelus Holdings LLC
Owner · Organization
Bgm Estate LLC
Owner · Organization
Philip Marion Green Exempt Tr Cu Gilbert F Green Tr
Owner · Organization
Tiffany Seay Exempt Tr
Owner · Organization
Philip M. Green Revocable Trust
Owner · Organization
Mitchell, Kelly
Owner (parent company)
Mitchell, Marcinda
Owner (parent company)
Mitchell, Robert
Owner (parent company)
Tabor, Angela
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit shadyrestcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.