Shady Oaks Healthcare Center
Strong Medicare quality ratings; families often praise clean, odor-free environment. Still worth an in-person visit.
based on 15 Google reviews
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What this means for your family
While some families report a clean and caring environment, the recent reports of unsanitary conditions and poor food quality are concerning. We strongly recommend visiting the facility during off-hours to observe staffing levels and checking the current state of the dining services before making a decision.
Google Reviews
Google Reviews
15 reviews analyzed“Shady Oaks Healthcare Center receives highly polarized feedback, with recent negative reports highlighting significant concerns regarding hygiene, food quality, and administrative responsiveness. While some reviewers praise the facility for being clean and caring, others describe distressing experiences involving neglect, poor staffing, and inadequate meal service.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free environment
- Caring and knowledgeable staff
- Adequate staffing levels
Concerns
- Poor food quality and inconsistent meal service (mentioned by 2 reviewers)
- Unsanitary conditions including urine odors (mentioned by 2 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about how clean and fresh the environment is here; how do you maintain that standard of cleanliness throughout the facility?
- 2Since we want to make sure our loved one is well-fed, could you tell us more about the meal planning process and how you ensure consistent service times?
- 3How do you approach communication with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social outings do you have planned to keep the residents engaged and active?
- 6With the recent changes in the healthcare industry, how is the facility working to ensure there is always enough staff available to provide attentive care?
Personalized based on this facility's data
Key Review Excerpts
“It's a nursing home. BUT the staffing seems adequate, knowledgeable,and caring. I was impressed that the building does not smell like urine.”
“I always smelled urine throughout, and the one day, they tried to give everyone bad milk with their dinner, then they didn’t even put meat on her hamburger. The main office felt with my concerns with a huff.”
“very caring and loving environment. extremely clean and the staff is wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shady Oaks Healthcare Center shows a pattern of deficiencies across multiple surveys, with medication management being the most recurring issue, appearing in all three inspections from 2023 to 2025. The facility also has repeated problems with infection control and maintaining a safe, comfortable environment for residents. While all deficiencies have correction dates, the recurring nature of medication and safety issues suggests ongoing operational challenges that families should carefully consider.
Dec 5, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 1, 2024Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jan 24, 2023Routine5
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Shady Oaks Healthcare Center
for profit
Ownership & Management
Owners
The Thayer Exempt Trust Dated 04/23/2004
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit shadyoakshc.com
Medicare data downloads
Original nursing home datasets
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