Shady Acres Health & Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 7 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · $167,925 in fines · Abuse citation
What this means for your family
The facility currently enjoys high praise for its nursing staff's compassion and its welcoming atmosphere for religious services. However, because of a past report of serious neglect regarding feeding and fall prevention, families should closely monitor meal delivery and mobility assistance for residents with high care needs.
Google Reviews
Google Reviews
7 reviews analyzed“Families can expect a caring and loving nursing staff, with recent reviews highlighting excellent nursing care and a positive atmosphere for religious services. However, a significant historical concern involves patient safety and neglect regarding feeding and fall prevention for residents with limited mobility.”
Quality Themes
Tap a score for detailsStrengths
- Loving and caring nursing staff
- Positive environment for religious services
- High-quality nursing care
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some families mention how much they appreciate the religious services here; could you tell me more about how those are organized and who participates?
- 2We want to make sure our loved one is eating well; could you walk us through the daily meal schedule and how much input residents have in their food choices?
- 3With the nursing staff being such a highly regarded part of your team, how do you ensure they have enough time to provide personalized care to each resident?
- 4Can you explain the protocol for handling medical emergencies or sudden changes in health during the night shifts?
- 5What kind of daily activities or social outings are available to help residents stay engaged with one another?
- 6How does the administration work with families to address any concerns or feedback that might arise regarding the facility's care or environment?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff has been so so loving and caring. Excellent nursing care!”
“They kept her clean and fed. However, she fell and broke her hip, had surgery, and then came back there. They did not feed her. We found her trays sitting there with plastic on them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of abuse protection failures and care planning deficiencies that families have repeatedly reported to authorities, triggering 13 complaint-based investigations. The most recurring problems involve protecting residents from abuse and neglect, developing proper care plans, and maintaining fire safety systems. While the facility has corrected most violations, the repeated nature of abuse protection issues and care planning problems across multiple surveys suggests ongoing systemic challenges that warrant careful consideration.
Dec 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 12, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 20, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 26, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Have policies on smoking.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 20, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Dec 11, 2025
$26,685
Fine
Oct 23, 2025
$40,650
Fine
Dec 20, 2024
$17,692
Fine
Jul 26, 2024
$82,898
Ownership & Operations
Who Operates This Facility
Clint L Hines, INC
for profit
DAVID HINES
Ownership & Management
Owners
Hines, Ross
Owner
Nathan Hines Estate
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit shadyacrescares.com
Medicare data downloads
Original nursing home datasets
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