Seven Oaks Nursing & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 94 Google reviews
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What this means for your family
This facility's strong rehab therapy team and high-quality dining make it a standout choice for recovery and long-term comfort. However, because of serious historical allegations regarding medication management, you should specifically ask the nursing director about their protocols for medication administration and sedation.
Google Reviews
Google Reviews
94 reviews analyzed“Families considering Seven Oaks can expect a facility widely praised for its exceptionally warm, family-like atmosphere and a highly dedicated nursing and therapy team. While recent reviews are overwhelmingly positive, older reviews from 2021 contain serious allegations regarding improper medication management and neglect that should be investigated during your visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- High-quality, restaurant-style dining
- Excellent rehabilitation and therapy services
Concerns
- Allegations of improper medication/sedation use (mentioned by 3 reviewers)
- Issues with resident nutrition/hydration
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a nearly identical structure for every review. While they address reviewers by name, they fail to acknowledge any specific details or allegations mentioned in the reviews, instead redirecting all complaints to a single corporate phone number.
Questions for Your Tour
- 1We've heard wonderful things about the restaurant-style dining here; could you tell us more about how the menus are planned to ensure everyone stays well-hydrated and nourished?
- 2Since we are looking for peace of mind regarding medical care, what specific protocols do you have in place for medication administration and monitoring?
- 3What is the process for the nursing team to communicate with families if there is a change in a resident's medical condition or an emergency occurs?
- 4We noticed you are very active in responding to feedback; how does the administration use resident and family input to improve daily care?
- 5Could you describe what a typical afternoon looks like for residents in terms of social activities and community engagement?
- 6With the rehabilitation services being a highlight of this facility, how do the therapists work alongside the nursing staff to support a resident's recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is caring and love each and every resident as if they were their family. The facility is exceptionally clean all the residents are smiling when you</em> walk through the main doors.”
“The staff is has been good to take care of our loved ones when we couldn't. I know that I leave my mom in good hands..”
“Caring and dedicated nursing staff. It may not be the shiny new penny, but it is top notch! Therapy team is great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Seven Oaks has recurring issues across multiple care areas, with 40 deficiencies found in 4 surveys, including one complaint-triggered violation regarding failure to notify families of resident incidents. The most persistent problems involve nutrition and dietary services, care planning and assessments, and fire safety systems. While most deficiencies show correction dates, some recent building safety issues remain uncorrected, and the pattern of repeated violations in core care areas suggests ongoing operational challenges.
Jul 23, 2025Routine11
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 19, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 18, 2024Routine11
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Apr 18, 2023Routine17
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Bonham I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
CRYSTAL J LANGHAM ABNER
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 23 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit sevenoaksnursing.com
Medicare data downloads
Original nursing home datasets
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