Seton Health at Schuyler Ridge Residential H C
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (19 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above average staffing · Worst in TRINITY HEALTH chain
What this means for your family
The facility offers an exceptional rehabilitation program and a clean, pleasant environment for recovery. However, you must be vigilant regarding staffing levels and medical responsiveness, as multiple families have reported delays in care and inadequate monitoring of residents.
Google Reviews
Google Reviews
54 reviews on Google“Families seeking rehabilitation services will likely find the therapy and nursing teams to be highly skilled and compassionate. However, significant concerns exist regarding staffing shortages and delayed medical responses, which some reviewers claim have led to serious health complications.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy teams
- Kind and compassionate nursing staff
- Clean and beautiful facility environment
- Effective communication from case managers
Concerns
- Staffing shortages and high turnover (mentioned by 4 reviewers)
- Delayed medical attention and response times (mentioned by 2 reviewers)
- Inconsistent monitoring of memory care residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your rehabilitation and physical therapy teams; could you tell me more about how they work with residents to regain their independence?
- 2With the high staffing rating you've received, how do you ensure that the nursing staff can provide timely medical attention during the night or on weekends?
- 3How do you approach monitoring and safety specifically for residents in the memory care unit to ensure they are always supervised?
- 4Could you walk me through your process for medication management to ensure everything is administered accurately and on schedule?
- 5What kind of daily activities or social events do you have planned to keep the residents engaged and connected with one another?
- 6Since some families have noted great communication from your case managers, how often can we expect updates regarding our loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother (86years old)was transferred to this facility in early March and spent about 3 weeks here to recover from a spinal disc surgery and lower back fracture. The quality of care she received was excellent!”
“My mother spent 4 weeks at Schuyler Ridge Rehabilitation recently after taking a bad fall. They have a great system where you get feedback on your loved ones progress from all members of the team (nursing, physical therapy, occupational therapy, dietician and case manager).”
“This faculty has made my mother routinely wait to go to the bathroom for sometimes 45 minutes. It has impacted her health so much she got a UTI from it. It took them 3 days to get a sample and culture to even begin a antibiotic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues around protection from abuse and neglect appearing across surveys from 2023 to 2025. The facility shows persistent problems in three main areas: fire safety and emergency preparedness, care planning and assessment, and resident protection protocols. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas suggests ongoing operational challenges that families should discuss during visits.
Mar 4, 2025Routine22
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Mar 4, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 4, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 7, 2022Routine1
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Dec 31, 2019Routine3
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Payment Denial
Mar 4, 2025
15-day denial
Ownership & Operations
Who Operates This Facility
Seton Health at Schuyler Ridge Residential H C
nonprofit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 17 of 20 (Worst)
Ownership & Management
Owners
St Peters Health Partners
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit sphp.com
Medicare data downloads
Original nursing home datasets
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