Serenity Estates at Morris
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (17 vs median 11.0)
- High staff turnover (64%)
- High RN turnover (55%)
Bottom 25% in IL · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report successful rehab stays, the facility has significant, recurring reports of neglect and poor hygiene. If you choose this facility, ensure you have a strong advocate present daily and clarify the discharge process in writing before admission to avoid the administrative delays noted by others.
Google Reviews
Google Reviews
19 reviews on Google“Reviews for Serenity Estates at Morris are deeply polarized, with some families reporting successful rehabilitation and attentive care, while others describe severe neglect and unsanitary conditions. Critical concerns focus on staffing shortages, poor communication regarding discharge paperwork, and hygiene issues. Prospective families should be aware of the stark contrast between positive experiences and reports of potentially life-threatening lapses in care.”
Quality Themes
Tap a score for detailsStrengths
- Successful short-term rehabilitation outcomes
- Staff willingness to assist
- Clean room environments reported by some families
Concerns
- Severe staffing shortages and neglect (mentioned by 3 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
- Poor communication and administrative responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some families have shared great feedback about the success of your short-term rehab programs; how do you ensure a smooth transition from rehab back to long-term care?
- 2With the recent changes in state inspections, what specific steps is the facility taking to address the recent deficiencies and improve overall care quality?
- 3How does the administration ensure that communication remains consistent and responsive between the nursing staff and family members?
- 4Could you tell me more about the daily meal schedule and how the facility is working to enhance the dining experience for residents?
- 5What are the protocols in place for managing medical emergencies during the overnight hours when fewer staff members are on site?
- 6What kind of daily activities or social engagement programs are available to help residents stay active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“She was treated well, made friends, and was able to successfully come home after. The rooms were clean. The staff kept us updated.”
“The residents go HOURS with no one checking on them. It's filthy. Poop on the floors, in trash cans, and all over the toilets!”
“All long term care places seem to be struggling nowadays but the staff at Serenity really try to bend over backwards to help and keep people safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
6
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints about this facility, triggering inspections that revealed ongoing safety and care concerns. The most persistent issues involve accident prevention and supervision, food service operations, and fire safety systems, with some problems recurring across multiple surveys. While all deficiencies show correction dates, the pattern of repeated violations in key areas like resident safety and meal services suggests implementation challenges that warrant careful consideration during your visit.
Apr 29, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 18, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Serenity Estates at Morris
for profit
Chain Affiliation
Serenity Estates
5 facilities nationwide
Ownership & Management
Owners
Coglianese, John
Owner
Daugherty, Jennifer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit serenityestateshc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.