Senior Care Center - St Marys
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 61 Google reviews
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What this means for your family
While many families report high satisfaction with the administrative team and community atmosphere, there are recurring, serious reports of delayed personal care and hygiene assistance. If you choose this facility, we strongly recommend conducting frequent, unannounced visits to monitor your loved one's daily care and ensuring a clear communication plan is established with the nursing staff.
Google Reviews
Google Reviews
61 reviews on Google“Senior Care Center - St. Marys (PruittHealth) receives polarized feedback, with many families praising the administrative and nursing staff for their professionalism and attentiveness. However, significant concerns regarding basic hygiene, staffing ratios, and facility maintenance have been raised by multiple residents and family members. While many report a warm and supportive environment, others describe distressing lapses in care, such as delayed assistance with personal hygiene and cold, repetitive meals.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful administrative staff
- Compassionate nursing and CNA team
- Effective and communicative admissions process
- Clean and well-maintained facility environment
Concerns
- Delayed response to personal hygiene needs (toileting/diaper changes) (mentioned by 3 reviewers)
- Understaffing leading to inadequate care (mentioned by 3 reviewers)
- Poor food quality and lack of variety (mentioned by 2 reviewers)
- Facility maintenance issues (clogged toilets, leaks, old equipment) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal hygiene and toileting needs?
- 3Given the CMS staffing rating, how do you ensure that your nursing and CNA teams are able to provide consistent, one-on-one attention throughout the day?
- 4I’ve read some feedback regarding the dining experience; what steps are you taking to improve the quality, variety, and nutritional appeal of the meals served?
- 5How does the maintenance team prioritize urgent repairs, such as plumbing or equipment issues, to ensure a comfortable and safe living environment?
- 6What is your facility's process for managing and monitoring medications to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother is a resident there. She cannot do for herself and needs assistance with everything. Her care has ranged from poor to abysmal. They make her sit in a wet and soiled diaper for up to an hour after she has called for help.”
“The first 2 nights I was there I was lying in my own pea for about 8 hours. I was just released from a hospital in Jax and from having a catheter removed and had no control over my bladder. I was the told by the C N A that she made the rounds once a shift.”
“My Mother has been at Pruitt Healthcare since December 20, 2024. Mrs. Rhondia and Staff are very caring and attentive, and the Facility is always very clean. I have peace of mind that my Mother is well- cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Senior Care Center - St Marys has recurring issues with infection control, medication management, and fire safety systems across multiple surveys from 2022 to 2024. While most deficiencies show correction dates, several fire safety problems from the most recent survey remain uncorrected, including emergency lighting, smoke barriers, and sprinkler system maintenance. The facility has consistently struggled with implementing proper infection prevention programs and medication error rates, suggesting ongoing operational challenges that families should discuss during visits.
Nov 21, 2025Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 14, 2024Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 30, 2022Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Mar 14, 2024
$4,072
Ownership & Operations
Who Operates This Facility
Senior Care Center - St Marys
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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