Seneca Lake Terrace Assisted Living Center
Reviewer concerns include poor communication and lack of responsiveness from management (mentioned by 3 reviewers) — investigate before committing.
based on 13 Google reviews
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What this means for your family
While some families find the dining experience satisfactory, the recurring reports of poor communication and management issues are significant red flags. We strongly recommend scheduling an unannounced visit to observe staff interactions in the memory care wing and asking for a clear policy on how management handles family inquiries.
Google Reviews
Google Reviews
13 reviews on Google“Seneca Lake Terrace Assisted Living Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding management, communication, and staff turnover. While some visitors praise the food and individual staff members, multiple family members report a lack of responsiveness, poor management oversight, and inadequate training for memory care staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly individual staff members
- High-quality meal options
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
- High staff turnover and perceived lack of training (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since we've heard great things about your meal options, could you tell us more about how the dining menu is planned and if there are any special dietary accommodations?
- 2How does the management team stay in touch with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 3What kind of training and ongoing support do you provide to your team members to ensure consistent, high-quality care for all 66 residents?
- 4Could you walk us through the specific protocols and staff training in place for residents who may need specialized memory care support?
- 5What is the process for handling medical emergencies or unexpected health changes after regular business hours?
- 6What are some of the favorite daily activities or social outings that the residents here typically enjoy together?
Personalized based on this facility's data
Key Review Excerpts
“This facility has regular turnover of staff. Poor communication by facility to family members of residents. Facility and staff appear poorly managed.”
“They never answer the phone. They never call back. My Grandmother is here and I can tell you they do the bare minimum for their tenants and yet charge $5,000+ a month.”
“Just sat with my sister Nancy at lunch, and the meal is 5-star!”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
55 violations from 26 inspections
Dec 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Sep 30, 2025Complaint
Admission standards
Jul 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jul 11, 2025Complaint10Report
Admission and retention standards.
Admission standards
Personnel.
Resident services
Medication management.
Resident services
Resident funds and valuables
Structural and environmental standards.
Admission and retention standards.
Resident services
Jul 10, 2025Complaint
Resident services.
Admission standards
Personnel.
Food service
Ownership & Operations
Who Operates This Facility
Seneca Lake Terrace Operating, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit vivaseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.