Senator Ben Atchley State Veterans' Home
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 73 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and compassionate care, making it a strong contender for many families. However, given reports of inconsistent staffing and potential neglect regarding basic needs, we strongly advise you to visit during off-hours and weekends to observe the staff-to-resident ratio and response times yourself.
Google Reviews
Google Reviews
73 reviews on Google“Senator Ben Atchley State Veterans' Home is widely praised for its cleanliness, professional staff, and compassionate care for veterans, with many families describing it as a 'home away from home.' However, some families have raised serious concerns regarding staffing levels, specifically noting instances of neglect, slow response times, and inadequate assistance with basic needs like hydration.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and respectful staff
- Strong rehabilitation and nursing care
- Professional administrative communication
Concerns
- Understaffing leading to neglect or slow response times (mentioned by 4 reviewers)
- Inadequate assistance with basic needs like eating and hydration (mentioned by 2 reviewers)
- Perceived lack of professionalism or laziness among some nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see such a high CMS rating for staffing and health inspections; how do you ensure that this level of care remains consistent during busy shifts or overnight hours?
- 2We noticed how much people appreciate the cleanliness and professionalism of the administration here; how does the leadership team stay involved with the day-to-day resident experience?
- 3What specific protocols are in place to ensure residents receive timely assistance with meals and staying hydrated throughout the day?
- 4Could you tell us more about the rehabilitation programs available and how the nursing staff collaborates with therapists to support recovery?
- 5What does a typical day look like for residents in terms of social activities and community engagement?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“I am a retired RN and worked in that field of Nursing where I once managed at a nursing home. The nursing homes I worked at in the past couldn’t hold a candle to the level of care that Dad gets at Ben Atchley.”
“My dad has been at this facility for over a year. He came in very weak, thin and could not transfer himself or walk with walker to good on his own. They have him transferring by himself walking with minimal help.”
“If your loved one requires assistance with eating or drinking while here, the CNAs make little effort to help and instead let the patient become dangerously dehydrated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed safety record with 5 deficiencies across 3 surveys, including a recent complaint-triggered violation for resident protection from abuse and neglect. The most recurring issues involve resident assessment and care planning, appearing in both 2019 and 2024 inspections. While all deficiencies have been corrected, the fact that families filed complaints about resident safety warrants careful consideration during visits.
Mar 11, 2026Routine2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 14, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 24, 2019Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Senator Ben Atchley State Veterans' Home
government
Chain Affiliation
Tennessee State Veterans' Home
5 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit tsvh.org
Medicare data downloads
Original nursing home datasets
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