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Nursing HomeMedicaid

Seacoast Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

292 Washington Street, Gloucester, MA 01930142 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 56 Google reviews

5
4
3
2
1
Seacoast Nursing and Rehabilitation Center Nursing Home in Gloucester, MA — Street View
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What this means for your family

Seacoast is highly regarded for its compassionate nursing and therapy teams, making it a strong candidate for clinical care. However, families should be aware of consistent complaints regarding food quality and should conduct a thorough tour to assess current cleanliness standards and staffing levels.

Google Reviews

Google Reviews

56 reviews on Google
Seacoast Nursing and Rehabilitation Center is widely praised for its compassionate, professional nursing and therapy staff who provide strong support for both residents and their families. While the facility receives high marks for its clinical care and welcoming environment, some families have raised significant concerns regarding the quality of the food and occasional lapses in cleanliness and maintenance.

Quality Themes

Tap a score for details
Food2.0Staff9.0Clean6.0Activities8.0MedsN/AMemory8.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Supportive administrative and case management team
  • Strong sense of community and volunteer involvement

Concerns

  • Poor quality and unappealing food (mentioned by 2 reviewers)
  • Cleanliness and maintenance issues (dust, peeling wallpaper) (mentioned by 2 reviewers)
  • Staffing shortages leading to overworked employees (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(1)'22(6)'24(14)'26(19)

Distribution · 58 analyzed

5
47
4
5
3
3
2
0
1
3

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a high level of community and volunteer involvement; what kind of daily activities or social programs are currently planned for residents?
  • 2With the current focus on physical and occupational therapy, how do you coordinate those sessions with a resident's daily care routine?
  • 3I’ve read that some families have concerns regarding the dining experience; could you walk me through how you manage meal quality and accommodate specific dietary preferences or requests?
  • 4Given the recent feedback regarding the facility's physical environment, what is your current plan for ongoing maintenance and updates to the living spaces?
  • 5I appreciate that the administrative team is active in responding to feedback; how do you ensure that family concerns are addressed and resolved in a timely manner?
  • 6How does your nursing team manage staffing transitions to ensure that residents still receive consistent, attentive care during busy shifts?

Personalized based on this facility's data


Key Review Excerpts

The Nursing, CNA and Care staff are devoted, professional and caring. Physical Therapy staff is excellent, caring, professional and make sure the patient is properly handled thru the process.

Family member · 2024★★★★★

My father’s dementia recently progressed to the point where he needed long term care, there was only one place we were comfortable placing him: the dementia unit at Seacoast Nursing and Rehabilitation Center.

Memory care family member · 2025★★★★★

The entire staff provided 'Bea' with professional and warm care throughout the last 10 days of her life. I offer heartfelt thanks to the entire staff, in particular Nurse Practitioner Judith Millar and RN Amanda Roland who managed and administered compassionate end of life care.

Family member · 2024★★★★★
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.64hrs
89%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
MA
92.4%
Essex
93.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
14.4%
MA
16.9%
Essex
13.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.3%
Mixed vs Avgs
Here
22.3%
US
15.5%
MA
21.3%
Essex
23.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
19.4%
MA
21.4%
Essex
20.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
15.3%
MA
16.4%
Essex
13.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
81.8%
MA
77.6%
Essex
82.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.8%
Better than Avg
Here
92.8%
US
79.8%
MA
77.7%
Essex
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.9)
$34,808 in fines

This facility shows concerning patterns with 44 deficiencies across three surveys, primarily in fire safety, medication management, and care planning. Key recurring issues include sprinkler system maintenance problems appearing in all three surveys, medication errors and labeling violations spanning multiple years, and persistent care planning deficiencies. While the facility has corrected all identified problems, the repeated nature of fire safety and medication issues suggests ongoing operational challenges that families should discuss during visits.

May 14, 2025Routine
22
0688Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

May 30, 2024Routine
5
0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Mar 16, 2023Routine
17
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Federal Penalties

Fine

May 14, 2025

$34,808

Ownership & Operations

Who Operates This Facility

Owner / Operator

Seacoast Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Banecare Management

Chain Size

8 facilities nationwide

Chain avg rating: 4.1/5 · Rank 7 of 8 (Worst)

Ownership & Management

Owners

Morris, Kevin

Owner

100%

Key personnel

Noble, EricW-2 Managing EmployeeMorris, KevinManager
Source: Medicare provider data

Contact

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References & Resources

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