Schervier Pavilion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

Watch Schervier Pavilion
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While some families report positive experiences with the facility's cleanliness and staff compassion, the recent reports of neglect and issues with medical transparency are concerning. We strongly recommend that you visit unannounced, observe staff response times to call bells, and ask specifically about their protocols for documenting and communicating medical incidents to families.
Google Reviews
Google Reviews
12 reviews on Google“Schervier Pavilion receives polarized feedback, with some families praising the compassionate, attentive care and clean environment, while others report severe concerns regarding medical transparency and staff responsiveness. Critical reviews highlight significant issues with nursing staff ignoring call bells and failing to provide timely medication, alongside serious allegations of dishonesty regarding patient care outcomes. Prospective families should weigh the positive experiences of visitors and rehab patients against the distressing reports of neglect and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Professional and welcoming front-desk staff
- Effective communication during the intake process
Concerns
- Nursing staff ignoring call bells and resident needs (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and professional your front-desk staff is; how do you typically handle the initial communication and intake process with new families?
- 2With the high staffing rating you have, what specific protocols are in place to ensure that call bells are answered promptly and no resident needs are overlooked?
- 3Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 4How does the nursing team handle medical emergencies or unexpected changes in a resident's health during the overnight hours?
- 5What kind of daily activities or social engagement opportunities are available to keep the residents active and connected with one another?
- 6Since the facility is noted for being so clean and well-maintained, how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“During her time here for sunacute ,every single person nurses,aids,social worker, even the cleaners etc. Are an amazing staff,compassionate on all levels. All of my questions got answered,they take the time to listen and understand.”
“You could see how the staff were attending to their patients with the upmost care and courtesy. Very upbeat and happy environment.”
“The aides ignore residents often making them feel Like they don’t matter. Nurses don’t answer bells for no one and they take their sweet time to deliver someone medication when in pain.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Schervier Pavilion has ongoing issues with care planning appearing across multiple surveys, along with recurring problems in fire safety and building systems. The facility has faced 29 deficiencies over four surveys, including one complaint-triggered issue involving medication management. While all deficiencies show correction dates, the pattern of repeated problems with resident care planning and safety systems suggests persistent operational challenges that families should carefully consider.
Apr 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 29, 2024Routine13
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 31, 2022Routine9
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
May 21, 2019Routine6
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Schervier Pavilion
nonprofit
Ownership & Management
Owners
Bon Secours Charity Health System, INC.
Owner · Organization
Bon Secours Mercy Health INC
Owner (parent company) · Organization
Westchester Medical Center Health Network
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mount Alverno Center
< 1 miAssisted Living · Warwick, NY
The Valley View Center for Nursing Care and Rehab
6.5 miNursing Home · Goshen, NY
Glen Arden, INC.
8.7 miAssisted Living · Goshen, NY
Glen Arden INC
8.7 miNursing Home · Goshen, NY
Sapphire Nursing and Rehab at Goshen
8.7 miNursing Home · Goshen, NY
The W Senior Living at Goshen
8.8 miAssisted Living · Goshen, NY