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Nursing HomeMedicaid Investigative

Schervier Pavilion

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

22 Van Duzer Place, Warwick, NY 10990120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 12 Google reviews

Schervier Pavilion Nursing Home in Warwick, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (8 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive experiences with the facility's cleanliness and staff compassion, the recent reports of neglect and issues with medical transparency are concerning. We strongly recommend that you visit unannounced, observe staff response times to call bells, and ask specifically about their protocols for documenting and communicating medical incidents to families.

Google Reviews

Google Reviews

12 reviews on Google
Schervier Pavilion receives polarized feedback, with some families praising the compassionate, attentive care and clean environment, while others report severe concerns regarding medical transparency and staff responsiveness. Critical reviews highlight significant issues with nursing staff ignoring call bells and failing to provide timely medication, alongside serious allegations of dishonesty regarding patient care outcomes. Prospective families should weigh the positive experiences of visitors and rehab patients against the distressing reports of neglect and administrative failures.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean10.0ActivitiesN/AMeds1.0MemoryN/AComms4.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Professional and welcoming front-desk staff
  • Effective communication during the intake process

Concerns

  • Nursing staff ignoring call bells and resident needs (mentioned by 2 reviewers)
  • Delays in medication administration (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02019(2)3.02020(2)5.02021(1)5.02022(1)4.52024(2)2.02025(2)3.72026(3)

Distribution · 13 analyzed

5
7
4
1
3
1
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how welcoming and professional your front-desk staff is; how do you typically handle the initial communication and intake process with new families?
  • 2With the high staffing rating you have, what specific protocols are in place to ensure that call bells are answered promptly and no resident needs are overlooked?
  • 3Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
  • 4How does the nursing team handle medical emergencies or unexpected changes in a resident's health during the overnight hours?
  • 5What kind of daily activities or social engagement opportunities are available to keep the residents active and connected with one another?
  • 6Since the facility is noted for being so clean and well-maintained, how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

During her time here for sunacute ,every single person nurses,aids,social worker, even the cleaners etc. Are an amazing staff,compassionate on all levels. All of my questions got answered,they take the time to listen and understand.

Long-term resident's family · 2022★★★★★

You could see how the staff were attending to their patients with the upmost care and courtesy. Very upbeat and happy environment.

Visitor · 2019★★★★★

The aides ignore residents often making them feel Like they don’t matter. Nurses don’t answer bells for no one and they take their sweet time to deliver someone medication when in pain.

Family member · 2020☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.09hrs
OK
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

6

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility48.7%
Worse than Avg
Here
48.7%
US
15.3%
NY
13.8%
Orange
9.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.1%
Worse than Avg
Here
31.1%
US
19.4%
NY
20.2%
Orange
9.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility87.6%
Worse than Avg
Here
87.6%
US
93.4%
NY
91.3%
Orange
98.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.1%
Worse than Avg
Here
19.1%
US
14.4%
NY
14.8%
Orange
9.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.6%
Mixed vs Avgs
Here
14.6%
US
15.5%
NY
13.8%
Orange
9.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.3%
Mixed vs Avgs
Here
83.3%
US
81.8%
NY
77.0%
Orange
95.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Mixed vs Avgs
Here
87.5%
US
79.8%
NY
78.8%
Orange
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
NY
1.2%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.6)
1 complaint-triggered

Schervier Pavilion has ongoing issues with care planning appearing across multiple surveys, along with recurring problems in fire safety and building systems. The facility has faced 29 deficiencies over four surveys, including one complaint-triggered issue involving medication management. While all deficiencies show correction dates, the pattern of repeated problems with resident care planning and safety systems suggests persistent operational challenges that families should carefully consider.

Apr 24, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Oct 29, 2024Routine
13
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0227Potential for harm · IsolatedCorrected

Egress Deficiencies

Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Oct 31, 2022Routine
9
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0009Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

May 21, 2019Routine
6
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schervier Pavilion

Organization Type

nonprofit

Ownership & Management

Owners

Bon Secours Charity Health System, INC.

Owner · Organization

100%

Bon Secours Mercy Health INC

Owner (parent company) · Organization

Westchester Medical Center Health Network

Owner (parent company) · Organization

Key personnel

Baker, PatrickOfficer / DirectorCostello, AnthonyOfficer / DirectorDifiglia, MarioOfficer / DirectorEl-Rayess, TamerOfficer / DirectorGevertz, SusanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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