Scenic Wellness and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly regarded rehabilitation therapy team. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
While Scenic Wellness has a strong reputation for rehabilitation therapy, the facility is currently experiencing a concerning trend of negative reports regarding basic patient hygiene and staffing attentiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
62 reviews on Google“Scenic Wellness and Rehabilitation Center receives highly polarized feedback, with some families praising the rehab therapy team and individual staff members, while others report severe concerns regarding patient neglect and hygiene. While several reviewers describe a warm, welcoming environment, multiple critical accounts detail issues with basic care, such as hygiene, staffing responsiveness, and unprofessionalism during medical appointments. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehabilitation therapy team
- Warm and welcoming admissions process
- Some dedicated and compassionate nursing staff
- Responsive administrative leadership mentioned in positive reviews
Concerns
- Poor hygiene and neglect of basic needs (showers, diaper changes) (mentioned by 3 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 2 reviewers)
- Unprofessionalism during medical appointments or lack of proper escort (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the high praise for your rehabilitation team, how do you ensure that same level of dedicated, hands-on attention carries over into daily personal care and hygiene assistance?
- 2I noticed your CMS staffing rating is lower than your clinical ratings; what specific protocols are in place to ensure call lights are answered promptly and residents' basic needs are met in a timely manner?
- 3Could you walk me through the daily routine for residents, specifically regarding how you support those who need extra help with grooming or mealtime assistance?
- 4How does your team coordinate with outside medical appointments to ensure residents are prepared, escorted, and accompanied by staff who can advocate for their care?
- 5I see your administrative team is quite responsive to feedback; what is the best way for family members to communicate concerns or check in on their loved one's daily well-being?
- 6With cleanliness being a priority for our family, could you describe your facility's daily housekeeping schedule and how you maintain high standards in resident living areas?
Personalized based on this facility's data
Key Review Excerpts
“The day nurses left her in the shower room without a shower for an hr n a half. Then gets wheeled back dirty.”
“The staff is always outside smoking or just sitting around on their cell phones while patients are running around with wet adult diapers, hardly ever fill water cups.”
“One of the only 5 star rehab facilities around and 5 star it was from the Directors greeting us at the front door Jenifer sparks to the therapist and nurses and CNA’s.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring safety and care issues, including one complaint-triggered deficiency where families reported problems with treatment and care. The most frequent problems involve fire safety systems, medication management, and resident assessments, with several issues repeating across multiple surveys (emergency lighting, smoke barriers, and assessment accuracy). While the facility reports correcting deficiencies, the pattern of recurring violations suggests ongoing challenges with maintaining consistent standards of care and safety.
Apr 11, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 1, 2024Routine9
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jul 28, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 22, 2022Routine15
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Ownership & Operations
Who Operates This Facility
Scenic Wellness and Rehabilitation Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit scenicwellness.com
Medicare data downloads
Original nursing home datasets
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