Sapphire Nursing at Meadow Hill
Strong Medicare quality ratings; families often praise warm, attentive nursing and rehab staff. Still worth an in-person visit.
based on 304 Google reviews
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What this means for your family
This facility has a dedicated rehab team and many staff members who are highly praised for their kindness. However, families should be aware of reported issues with facility maintenance and inconsistent communication; we recommend visiting in person to assess the environment and asking specifically about their process for handling dietary restrictions and family updates.
Google Reviews
Google Reviews
304 reviews on Google“Sapphire Nursing at Meadow Hill receives polarized feedback, with many families praising the kindness and attentiveness of the nursing and rehab staff. However, significant concerns persist regarding facility maintenance, cleanliness, and inconsistent communication, with some reviewers reporting neglectful care and slow response times.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and rehab staff
- Helpful and welcoming front desk reception
- Effective physical and occupational therapy programs
- Professional and supportive social services team
Concerns
- Facility maintenance and cleanliness issues (e.g., odors, dated rooms, potholes) (mentioned by 8 reviewers)
- Inconsistent or slow staff response times to patient needs (mentioned by 6 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Unprofessional conduct or lack of compassion from specific staff members (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 228 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive management is to feedback; what specific steps are being taken right now to address recent concerns regarding facility cleanliness and room maintenance?
- 2We've heard great things about the warmth of your rehab and therapy teams; could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3How does the nursing team ensure that medication management is handled accurately and that call bells are answered promptly, especially during shift changes?
- 4What is the best way for us to stay in regular contact with the care team, and how do you ensure communication remains consistent between the staff and our family?
- 5Could you describe what a typical day looks like for residents, including the meal service and the types of social activities available to keep everyone engaged?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and ensuring immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“Everyone has treated her (and me) with dignity and respect and with utmost regard for her safety. All my questions and concerns have been addressed and the path forward is clear.”
“The nurse from 3 to 11 was nice in the beginning then she started treating me like a child. When I complained she would give me my medicine and put it on my table not saying a word, often making me wait.”
“My 88yr old uncle, a new resident is adjusting after only being there a few short days. The nurse Kaitlyn who was working while I was there was attentive to my uncle. She explained his needs and what her plans for his stay are.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaint reports leading to deficiencies for infection control, resident protection from abuse, and failure to notify families of incidents. Recurring problems across multiple surveys include fire safety and electrical systems, care planning, and infection control, with many issues persisting despite reported corrections. The facility shows 62 total deficiencies over recent inspections, suggesting ongoing operational challenges that warrant careful consideration during any visit.
Apr 1, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Apr 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 7, 2022Routine23
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
May 2, 2019Routine23
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
Sapphire Nursing at Meadow Hill
for profit
Chain Affiliation
Sapphire Care Group
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 8
Ownership & Management
Owners
Abramczyk, Machla
Owner
Farkowitz, Esther
Owner
Platschek, Richard
Owner
Schuck, Robert
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
304 reviews from families & visitors
Official Website
Visit newburghcare.com
Medicare data downloads
Original nursing home datasets
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