Sante of North Scottsdale
Strong Medicare quality ratings; families often praise compassionate and attentive nursing/cna staff. Still worth an in-person visit.
based on 640 Google reviews
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What this means for your family
Choosing Sante of North Scottsdale means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate and attentive nursing/cna staff and effective physical and occupational therapy. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
640 reviews analyzed“Families considering Sante of North Scottsdale can expect highly compassionate and dedicated nursing and therapy staff, with several individual caregivers receiving frequent, glowing praise. While the facility is widely lauded for its rehabilitation success and welcoming environment, some reviewers have raised concerns regarding dietary restrictions and inconsistent service during certain shifts.”
Quality Themes
Strengths
- Compassionate and attentive nursing/CNA staff
- Effective physical and occupational therapy
- Clean and welcoming facility environment
- Professional and knowledgeable dietitians
Concerns
- Inconsistency in staff attitude during 2nd shift
- Difficulty adhering to specific dietary needs (low sodium/low sugar)
- Issues with facility odor/cleanliness
Rating Trends
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed how much care goes into responding to feedback from families; how does the management team work with staff to ensure the high standard of care seen in the morning shift continues through the second shift?
- 2With the specialized dietitians on your team, what specific steps are taken to ensure that low-sodium or low-sugar dietary requirements are strictly followed for every meal?
- 3Since the dining experience is such a central part of the day, how do you ensure the food quality and service remain consistent for all residents?
- 4We are looking for a very clean and comfortable environment; what are your daily protocols for maintaining the freshness and cleanliness of the resident living areas?
- 5How does the nursing team coordinate with the physical and occupational therapy departments to manage medical emergencies or sudden changes in a resident's health?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff is compassionate and caring, prompt to answer the call button, and they always arrive with a positive attitude. My wife and I are especially happy to write this review because of Jamara and Ty, two CNAs who literally brought my wife to tears this evening with their understanding and loving words, reassuring her in regards to her weakened and vulnerable condition.”
“The facility was great overall. We had a wonderful experience with this dietitian, Cynthia S. She was incredibly knowledgeable and compassionate while working with my husband, who has been struggling with chewing and swallowing issues.”
“I was recently an inpatient at this facility and there are two major areas of concern. The first is the kitchen which does not know the meaning of low sodium low sugar in a diet plan. I was there for five days and each meal tray delivered had unedible items on it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints that triggered inspections, revealing issues with resident protection, safety supervision, and care quality. The main problem areas are medication management, infection control, and resident care planning, with medication issues recurring across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the repeated violations and complaint history suggest ongoing care challenges families should carefully evaluate.
Apr 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 13, 2024Routine7
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 24, 2023Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 10, 2026OtherCleanReport
No deficiencies found during this inspection.
Jul 3, 2025ComplaintCleanReport
The investigation of Complaint 00134741, 00134652 was conducted on July 3, 2025, There were no deficiencies cited.
May 21, 2025ComplaintCleanReport
A complaint investigation was conducted on May 21, 2025 through May 21, 2025 of intake # 00130288, 00130407,. There were no deficiencies cited.
Apr 8, 2025ComplaintCleanReport
The investigation of complaints: 00125381, 00125354, 00125656 was conducted on April 8, 2025. The following deficiencies were cited:
Mar 19, 2025ComplaintCleanReport
A complaint investigation of intakes # 00120846, AZ00221216, 00122688 was conducted on March 19, 2025. No deficiencies were cited.
Jan 9, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 9, 2025 for the investigation of intake # AZ00221340, AZ00221195, AZ00221140. There were no deficiencies cited.
Dec 4, 2024Complaint
The complaints #AZ00219438, AZ00219288, AZ00216263, AZ00215954 were investigated from December 4, 2024 through December 5, 2024. The The following deficiency was cited:
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to complete a thorough investigation regarding an allegation of misappropriation for one resident (#22). Finding include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). Review of the schedule dated November 24, 2025, revealed the following staff worked the noc shift from 6:00 p.m. to 6:30 a.m.: -licensed practical nurse (LPN/staff #82) -certified nursing assistant (CNA/staff #15) was assigned to rooms #200 to #205 and #219 to #225 -(CNA/staff #90) was assigned to rooms #206 to #218 Review of the time card from November 24, 2024 through November 30, 2024 for (LPN/staff #82) revealed that staff worked: -November 24, 2024 from 7:26 p.m. to 6:31 a.m. -November 25, 2024 from 6:08 p.m. to 6:32 a.m. -November 26, 2024 from 6:24 p.m. to 7:44 a.m. -November 29, 2024 from 6:08 p.m. to 6:46 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #15) revealed that staff worked: -November 23, 2024 from 6:13 p.m. to 6:36 a.m. -November 24, 2024 from 6:08 p.m. to 6:35 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #90) revealed that staff worked: -November 23, 2024 from 5:55 p.m. to 6:14 a.m. -November 24, 2024 from 5:54 p.m. to 6:26 a.m. -November 26, 2024 from 6:13 p.m. to 6:05 a.m. -November 28, 2024 from 5:59 p.m. to 6:00 a.m. Review of the schedule dated November 25, 2025, revealed the following staff worked the day shift from 6:00 a.m. to 6:30 p.m.: -LPN/staff #10) -(LPN/staff #94) -(LPN/staff #117) -(CNA/staff #99) was assigned to the 200 hall -CNA/staff #118) was assigned to the 200 hall -(CNA/staff #205) was assigned to the 200 hall Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that resident #22 reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room, #204, with the resident, the wallet was not located. Review of the 5-day investigation revealed that Administrator in Training (AIT/staff #3) was notified on November 25, 2024 at 9:30 a.m. that resident #22 was unable to locate her wallet with $53.00 and her identification (ID) the previous day. Immediately after receiving the notification, he went to the resident's room and searched the room, including her personal belongings with the resident present. He was unable to locate the wallet and started his investigation. CNAs
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that resident (#22) was given a safe place to store valuable personal belongings and personal/medical information for safe keeping in her room to prevent personal property from being misappropriated. Findings include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). The minimum data set (MDS) dated November 27, 2024 included a brief interview for mental status score of 15 indicating the resident was cognitively intact. The care plan dated December 24, 2024 revealed the resident has a impaired cognitive function/dementia or impaired thought process. Interventions included for staff to use approaches that maximize involvement in daily decision making and activity (specify: limit choices, use cueing, task segmentation, written lists, instructions). Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that the resident reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room with the resident, the wallet was not located. Review of the nurse practitioner (NP) note dated November 25, 2024 revealed that the resident was was referred for an evaluation of mental status. The resident is a 82-year old female, appears stated age, alert and oriented times three, with good eye contact. The resident reported a possible visual hallucination (VH) of seeing someone stealing her ID and cards from her wallet. The resident reports being unsure if this was a VH or if someone actually stole from her. The resident states seeing this the other night. Documentation of a letter dated November 29, 2024 by the Administrator in Training (AIT/staff #3) revealed that the facility was not able to locate the resident's wallet with $53.00 and the resident's identification. The resident's room and personal belongings were searched with the resident present and the wallet was not located. An interview was conducted on December 4, 2024 at 10:27 a.m. with the Senior Vice President of Clinical Operations and Compliance, who is currently the Acting Administrator (staff #1). She stated that the staff who completes the admission process with the resident also, completes the inventory of personal effects form and talks about the lock box, where valuables can be stored, in the resident's room with the resident. If the resident wants to use the lock box, the resident can request a key. On Dec
Oct 24, 2024Complaint
An onsite complaint survey was conducted on October 24, 2024 for the investigation of intake # AZ00217626, AZ00217524. Following deficiencies were cited.
Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident (#2) received treatment and care in accordance with professional standards of practice regarding anticoagulant therapy. Findings include: Resident #2 was admitted to the facility on August 19, 2024 with the diagnosis that included acute cystitis without hematuria, thrombocytopenia, left bundle branch block, personal history of transient ischemic attack (TIA) and cerebral infraction without residual deficits. Review of clinical record dated August 20, 2024 at 09:53 revealed a nurse practitioner progress note "Cardiology was consulted given his anticoagulation needs for mechanical aortic valve status post aortic valve replacement. They advised to continue to monitor INR until therapeutic range 2.5-3.5". Review of Resident's Minimum Data Set (MDS) dated August 23, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 13.0 which revealed resident was cognitively intact. The MDS included that the resident has a history of anemia, hypertension, hemiplegia, trans ischemic attack (TIA). Review of physician order included following orders: - Warfarin Sodium oral tablet (anti-coagulant) give 6 mg (milligram) by mouth one time a day every Tuesday and Thursday for A-fib. with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - Warfarin Sodium oral tablet give 5 mg by mouth one time a day every Monday, Wednesday, Friday, Saturday, Sunday for A-fib with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - INR (International Normalized Ratio that measures how long it takes for blood to clot) daily on Monday and Thursday for A-fib with start date of August 29, 2024 and d/c (discontinue) date of September 6, 2024. - INR daily one time a day for A-fib with start date of September 7, 2024 Review of clinical record revealed that the resident's INR was at 8.0 on September 5, 2024 and September 7, 2024. Review of clinical record dated September 6, 2024 at 16:29 revealed a physician's progress note that stated that the resident's INR was elevated on September 6, 2024. It further included for September 5, 2024 to hold coumadin x 3 days and stated to not dose vitamin K. However, the review of September MAR (Medication Administration Record) revealed that warfarin sodium 5 mg was administered at 1700 on September 7, 2024. The INR result on September 7 was 8.0 which is above the therapeutic range of 2.5-3.5. In addition, the physician progress note dated September 6, 2024 stated to hold coumadin for 3 days. The MAR revealed that warfarin sodium 5 mg was administered at 1700 on Septemb
Ownership & Operations
Who Operates This Facility
Sante of North Scottsdale
for profit
Chain Affiliation
Sante
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 4 of 5
Ownership & Management
Owners
Sante Scottsdale LLC
Owner · Organization
Sterling & Jacqueline Holdings,llc
Owner · Organization
Munch Tooke, LLC
Owner (parent company) · Organization
Rdw Arizona LLC
Owner (parent company) · Organization
Sp Re Scottsdale LLC
Owner (parent company) · Organization
Sp Trc Scottsdale LLC
Owner (parent company) · Organization
Wasser & Winters Co
Owner (parent company) · Organization
Hansen, Charles
Owner (parent company)
Mickeleit, Scott
Owner (parent company)
Munch, Michael
Owner (parent company)
Short, Sterling
Owner (parent company)
Tooke, Arthur
Owner (parent company)
Winters, Jess
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
640 reviews from families & visitors
Official Website
Visit santecares.com
Medicare data downloads
Original nursing home datasets
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