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Nursing Home · Scottsdale, AZ
17490 North 93rd Street, North Scottsdale · Scottsdale, AZ 85255
Map location from our source data
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 72 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
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Sante of North Scottsdale has a middle-range Medicare overall rating. Strengths include compassionate and attentive nursing/cna staff. Some reviewers note concerns about inconsistency in staff attitude during 2nd shift. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Sante of North Scottsdale can expect highly compassionate and dedicated nursing and therapy staff, with several individual caregivers receiving frequent, glowing praise. While the facility is widely lauded for its rehabilitation success and welcoming environment, some reviewers have raised concerns regarding dietary restrictions and inconsistent service during certain shifts.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The model recorded a sentiment score, but no supporting summary was provided. Read the original reviews for context.
The model recorded a sentiment score, but no supporting summary was provided. Read the original reviews for context.
The model recorded a sentiment score, but no supporting summary was provided. Read the original reviews for context.
The model recorded a sentiment score, but no supporting summary was provided. Read the original reviews for context.
The model recorded a sentiment score, but no supporting summary was provided. Read the original reviews for context.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 280 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“The staff is compassionate and caring, prompt to answer the call button, and they always arrive with a positive attitude. My wife and I are especially happy to write this review because of Jamara and Ty, two CNAs who literally brought my wife to tears this evening with their understanding and loving words, reassuring her in regards to her weakened and vulnerable condition.”
“The facility was great overall. We had a wonderful experience with this dietitian, Cynthia S. She was incredibly knowledgeable and compassionate while working with my husband, who has been struggling with chewing and swallowing issues.”
“I was recently an inpatient at this facility and there are two major areas of concern. The first is the kitchen which does not know the meaning of low sodium low sugar in a diet plan. I was there for five days and each meal tray delivered had unedible items on it.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning patterns with families filing multiple complaints that triggered inspections, revealing issues with resident protection, safety supervision, and care quality. The main problem areas are medication management, infection control, and resident care planning, with medication issues recurring across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the repeated violations and complaint history suggest ongoing care challenges families should carefully evaluate.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
The investigation of Complaint 00134741, 00134652 was conducted on July 3, 2025, There were no deficiencies cited.
A complaint investigation was conducted on May 21, 2025 through May 21, 2025 of intake # 00130288, 00130407,. There were no deficiencies cited.
The investigation of complaints: 00125381, 00125354, 00125656 was conducted on April 8, 2025. The following deficiencies were cited:
A complaint investigation of intakes # 00120846, AZ00221216, 00122688 was conducted on March 19, 2025. No deficiencies were cited.
An onsite complaint survey was conducted on January 9, 2025 for the investigation of intake # AZ00221340, AZ00221195, AZ00221140. There were no deficiencies cited.
The complaints #AZ00219438, AZ00219288, AZ00216263, AZ00215954 were investigated from December 4, 2024 through December 5, 2024. The The following deficiency was cited:
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to complete a thorough investigation regarding an allegation of misappropriation for one resident (#22). Finding include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). Review of the schedule dated November 24, 2025, revealed the following staff worked the noc shift from 6:00 p.m. to 6:30 a.m.: -licensed practical nurse (LPN/staff #82) -certified nursing assistant (CNA/staff #15) was assigned to rooms #200 to #205 and #219 to #225 -(CNA/staff #90) was assigned to rooms #206 to #218 Review of the time card from November 24, 2024 through November 30, 2024 for (LPN/staff #82) revealed that staff worked: -November 24, 2024 from 7:26 p.m. to 6:31 a.m. -November 25, 2024 from 6:08 p.m. to 6:32 a.m. -November 26, 2024 from 6:24 p.m. to 7:44 a.m. -November 29, 2024 from 6:08 p.m. to 6:46 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #15) revealed that staff worked: -November 23, 2024 from 6:13 p.m. to 6:36 a.m. -November 24, 2024 from 6:08 p.m. to 6:35 a.m. Review of the time card from November 23, 2024 through November 30, 2024 for (CNA/staff #90) revealed that staff worked: -November 23, 2024 from 5:55 p.m. to 6:14 a.m. -November 24, 2024 from 5:54 p.m. to 6:26 a.m. -November 26, 2024 from 6:13 p.m. to 6:05 a.m. -November 28, 2024 from 5:59 p.m. to 6:00 a.m. Review of the schedule dated November 25, 2025, revealed the following staff worked the day shift from 6:00 a.m. to 6:30 p.m.: -LPN/staff #10) -(LPN/staff #94) -(LPN/staff #117) -(CNA/staff #99) was assigned to the 200 hall -CNA/staff #118) was assigned to the 200 hall -(CNA/staff #205) was assigned to the 200 hall Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that resident #22 reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room, #204, with the resident, the wallet was not located. Review of the 5-day investigation revealed that Administrator in Training (AIT/staff #3) was notified on November 25, 2024 at 9:30 a.m. that resident #22 was unable to locate her wallet with $53.00 and her identification (ID) the previous day. Immediately after receiving the notification, he went to the resident's room and searched the room, including her personal belongings with the resident present. He was unable to locate the wallet and started his investigation. CNAs
Based on documentation, staff and resident interviews, and the facility policy and procedures, the facility failed to ensure that resident (#22) was given a safe place to store valuable personal belongings and personal/medical information for safe keeping in her room to prevent personal property from being misappropriated. Findings include: Resident #22 was admitted to the facility on November 23, 2024 with diagnoses that included periprosthetic fracture around internal prosthetic left hip joint, fall on the same level, Parkinson's Disease, and dementia. The inventory of personal effects dated November 23, 2024 revealed: one black purse, one brown wallet, one credit card, two forms of identification (ID), #53.00, and a medical card. The form was signed by a certified nursing assistant (CNA/staff #15). The minimum data set (MDS) dated November 27, 2024 included a brief interview for mental status score of 15 indicating the resident was cognitively intact. The care plan dated December 24, 2024 revealed the resident has a impaired cognitive function/dementia or impaired thought process. Interventions included for staff to use approaches that maximize involvement in daily decision making and activity (specify: limit choices, use cueing, task segmentation, written lists, instructions). Review of the Comment and Concern Form dated November 25, 2024 at 9:30 a.m. revealed that the resident reported that her wallet was missing. The Property Response and Investigation Form dated November 25, 2024 at 9:45 a.m. revealed that after completing a thorough search of the resident's room with the resident, the wallet was not located. Review of the nurse practitioner (NP) note dated November 25, 2024 revealed that the resident was was referred for an evaluation of mental status. The resident is a 82-year old female, appears stated age, alert and oriented times three, with good eye contact. The resident reported a possible visual hallucination (VH) of seeing someone stealing her ID and cards from her wallet. The resident reports being unsure if this was a VH or if someone actually stole from her. The resident states seeing this the other night. Documentation of a letter dated November 29, 2024 by the Administrator in Training (AIT/staff #3) revealed that the facility was not able to locate the resident's wallet with $53.00 and the resident's identification. The resident's room and personal belongings were searched with the resident present and the wallet was not located. An interview was conducted on December 4, 2024 at 10:27 a.m. with the Senior Vice President of Clinical Operations and Compliance, who is currently the Acting Administrator (staff #1). She stated that the staff who completes the admission process with the resident also, completes the inventory of personal effects form and talks about the lock box, where valuables can be stored, in the resident's room with the resident. If the resident wants to use the lock box, the resident can request a key. On Dec
An onsite complaint survey was conducted on October 24, 2024 for the investigation of intake # AZ00217626, AZ00217524. Following deficiencies were cited.
Based on clinical record review, staff interviews, and facility policy, the facility failed to ensure one resident (#2) received treatment and care in accordance with professional standards of practice regarding anticoagulant therapy. Findings include: Resident #2 was admitted to the facility on August 19, 2024 with the diagnosis that included acute cystitis without hematuria, thrombocytopenia, left bundle branch block, personal history of transient ischemic attack (TIA) and cerebral infraction without residual deficits. Review of clinical record dated August 20, 2024 at 09:53 revealed a nurse practitioner progress note "Cardiology was consulted given his anticoagulation needs for mechanical aortic valve status post aortic valve replacement. They advised to continue to monitor INR until therapeutic range 2.5-3.5". Review of Resident's Minimum Data Set (MDS) dated August 23, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 13.0 which revealed resident was cognitively intact. The MDS included that the resident has a history of anemia, hypertension, hemiplegia, trans ischemic attack (TIA). Review of physician order included following orders: - Warfarin Sodium oral tablet (anti-coagulant) give 6 mg (milligram) by mouth one time a day every Tuesday and Thursday for A-fib. with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - Warfarin Sodium oral tablet give 5 mg by mouth one time a day every Monday, Wednesday, Friday, Saturday, Sunday for A-fib with order date of August 19, 2024, hold date from September 2 to 3, 2024, hold date from September 5 to 6, 2024, hold date from September 6 to 7, 2024 and hold date from September 10 to 10, 2024 and hold date from September 10 to 25, 2024. - INR (International Normalized Ratio that measures how long it takes for blood to clot) daily on Monday and Thursday for A-fib with start date of August 29, 2024 and d/c (discontinue) date of September 6, 2024. - INR daily one time a day for A-fib with start date of September 7, 2024 Review of clinical record revealed that the resident's INR was at 8.0 on September 5, 2024 and September 7, 2024. Review of clinical record dated September 6, 2024 at 16:29 revealed a physician's progress note that stated that the resident's INR was elevated on September 6, 2024. It further included for September 5, 2024 to hold coumadin x 3 days and stated to not dose vitamin K. However, the review of September MAR (Medication Administration Record) revealed that warfarin sodium 5 mg was administered at 1700 on September 7, 2024. The INR result on September 7 was 8.0 which is above the therapeutic range of 2.5-3.5. In addition, the physician progress note dated September 6, 2024 stated to hold coumadin for 3 days. The MAR revealed that warfarin sodium 5 mg was administered at 1700 on Septemb
Sante of North Scottsdale
for profit
Sante
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 4 of 5
Owners
Sante Scottsdale LLC
Owner · Organization
Leach Family Revocable Trust Dated 2/25/24
Owner (parent company) · Organization
Mickeleit Family Revocable Trust
Owner (parent company) · Organization
Munch Family Irrevocable Trust
Owner (parent company) · Organization
Munch Tooke, LLC
Owner (parent company) · Organization
Rdw Arizona LLC
Owner (parent company) · Organization
Sante Ab LLC
Owner (parent company) · Organization
Sante P4 LLC
Owner (parent company) · Organization
Sante P5 LLC
Owner (parent company) · Organization
Sp Re Scottsdale LLC
Owner (parent company) · Organization
Sp Trc Scottsdale LLC
Owner (parent company) · Organization
Sterling & Jacqueline Holdings,llc
Owner (parent company) · Organization
Gallow, Marsha
Owner (parent company)
Hansen, Charles
Owner (parent company)
Kayhan, Ashley
Owner (parent company)
Munch, Michael
Owner (parent company)
Schaefer, Jacob
Owner (parent company)
Short, Jacqueline
Owner (parent company)
Short, Sterling
Owner (parent company)
Tooke, Arthur
Owner (parent company)
Winters, Casey
Owner (parent company)
Winters, Jess
Owner (parent company)
Winters, Jordan
Owner (parent company)
Winters, Keldy
Owner (parent company)
Key personnel
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