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Nursing HomeMedicaid Investigative

Santa Fe Heights Healthcare Center, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2309 N Santa Fe Ave, Compton, CA 9022299 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 15 Google reviews

5
4
3
2
1
Santa Fe Heights Healthcare Center, LLC Nursing Home in Compton, CA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (34 vs median 13.0)

Bottom 25% in CA · Critically understaffed (RN) · Worst in CRYSTAL SOLORZANO chain · $112,022 in fines · Abuse citation

Source: Medicare data

What this means for your family

The facility offers excellent therapy and a very helpful admissions team for those recovering from surgery. However, you must exercise extreme caution and perform your own unannounced visits, as there are historical and recent allegations of medical neglect and physical mistreatment.

Google Reviews

Google Reviews

15 reviews on Google
Families can expect a facility with a highly professional and kind nursing staff, particularly during short-term rehabilitation and post-surgery recovery. However, there are serious allegations regarding medical neglect and physical mistreatment that must be investigated, alongside noted concerns regarding the building's aging infrastructure.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Kind and professional nursing staff
  • Effective short-term rehabilitation and therapy
  • Helpful and transparent admissions process
  • Clean and immaculate environment

Concerns

  • Allegations of medical neglect and physical mistreatment (mentioned by 2 reviewers)
  • Aging facility requiring renovations (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'19(1)'21(3)'23(1)'25(3)

Distribution · 18 analyzed

5
10
4
2
3
2
2
0
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that this level of compassionate care is consistent across all shifts?
  • 2We are looking for a place where medical needs are met promptly; can you walk us through your protocols for handling urgent medical changes or emergencies during the night?
  • 3With the recent state inspections, what specific steps is the facility taking right now to address past deficiencies and improve overall care standards?
  • 4Since some visitors have noted the facility is older, are there any upcoming plans for renovations or upgrades to the resident rooms and common areas?
  • 5What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
  • 6We've heard great things about your short-term rehab programs; how do you coordinate therapy and nursing care to help residents regain their independence?

Personalized based on this facility's data


Key Review Excerpts

My grandpa needed to go to a place for short term rehab after he had hip surgery. My family and . . . I spoke to Shaneka in Admissions and she was so helpful she explained every single detail on how it works.

Short-term rehab family member · 2023★★★★★

My stay here Was A wonderful one the staff the food was great. My therapy was top-notch. They really help me a lot.

Rehab patient · 2024★★★★★

They are neglectful. One person under their care did not receive medical care and as a result lost a toe.

Family member of resident · 2022☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.90hrs
95%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
15.5%
CA
11.7%
Los angeles
11.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.1%
Worse than Avg
Here
91.1%
US
95.5%
CA
98.2%
Los angeles
97.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
CA
10.5%
Los angeles
9.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility46.4%
Worse than Avg
Here
46.4%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.9%
Worse than Avg
Here
5.9%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

35deficiencies
4penalties
Well above state avg (15.4)
70 complaint-triggered
$112,022 in fines

This facility has a concerning pattern of repeated issues, with most violations stemming from families filing complaints about abuse protection, care planning, and safety hazards. The deficiencies span multiple areas including failure to protect residents from abuse and neglect, inadequate care planning and assessments, poor safety supervision, medication management problems, and dietary service issues. While all violations show correction dates, the persistent recurrence of serious problems like abuse protection failures and safety hazards across multiple complaint-driven surveys suggests ongoing systemic issues that families should carefully consider before placement.

Apr 15, 2026Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 9, 2026Routine
35
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0551Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give the resident's representative the ability to exercise the resident's rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Feb 9, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 3, 2026Complaint
4
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Nov 18, 2025Complaint
2
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Nov 13, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

May 17, 2025

$29,848

Fine

Jan 2, 2025

$64,337

Payment Denial

Jan 2, 2025

19-day denial

Fine

May 19, 2024

$18,984

Ownership & Operations

Who Operates This Facility

Owner / Operator

Santa Fe Heights Healthcare Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Crystal Solorzano

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 10 (Worst)

Ownership & Management

Owners

Extended Care INC

Owner · Organization

20%

Pacific Healthcare Group LLC

Owner · Organization

49%

Sfhcst LLC

Owner · Organization

31%

Dionisio, Paola

Owner (parent company)

31%

Nguyen, John

Owner (parent company)

20%

Solorzano, Crystal

Owner (parent company)

48%

Key personnel

Perez, RobertoManaging Control - Governing BodyRenew Health Consulting Services LLCManagerChadha, ArinderManagerPerez, RobertoManagerSharma, VatsalaManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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