Santa Fe Heights Healthcare Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (34 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Worst in CRYSTAL SOLORZANO chain · $112,022 in fines · Abuse citation
What this means for your family
The facility offers excellent therapy and a very helpful admissions team for those recovering from surgery. However, you must exercise extreme caution and perform your own unannounced visits, as there are historical and recent allegations of medical neglect and physical mistreatment.
Google Reviews
Google Reviews
15 reviews on Google“Families can expect a facility with a highly professional and kind nursing staff, particularly during short-term rehabilitation and post-surgery recovery. However, there are serious allegations regarding medical neglect and physical mistreatment that must be investigated, alongside noted concerns regarding the building's aging infrastructure.”
Quality Themes
Tap a score for detailsStrengths
- Kind and professional nursing staff
- Effective short-term rehabilitation and therapy
- Helpful and transparent admissions process
- Clean and immaculate environment
Concerns
- Allegations of medical neglect and physical mistreatment (mentioned by 2 reviewers)
- Aging facility requiring renovations (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the kindness of your nursing staff; how do you ensure that this level of compassionate care is consistent across all shifts?
- 2We are looking for a place where medical needs are met promptly; can you walk us through your protocols for handling urgent medical changes or emergencies during the night?
- 3With the recent state inspections, what specific steps is the facility taking right now to address past deficiencies and improve overall care standards?
- 4Since some visitors have noted the facility is older, are there any upcoming plans for renovations or upgrades to the resident rooms and common areas?
- 5What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
- 6We've heard great things about your short-term rehab programs; how do you coordinate therapy and nursing care to help residents regain their independence?
Personalized based on this facility's data
Key Review Excerpts
“My grandpa needed to go to a place for short term rehab after he had hip surgery. My family and . . . I spoke to Shaneka in Admissions and she was so helpful she explained every single detail on how it works.”
“My stay here Was A wonderful one the staff the food was great. My therapy was top-notch. They really help me a lot.”
“They are neglectful. One person under their care did not receive medical care and as a result lost a toe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated issues, with most violations stemming from families filing complaints about abuse protection, care planning, and safety hazards. The deficiencies span multiple areas including failure to protect residents from abuse and neglect, inadequate care planning and assessments, poor safety supervision, medication management problems, and dietary service issues. While all violations show correction dates, the persistent recurrence of serious problems like abuse protection failures and safety hazards across multiple complaint-driven surveys suggests ongoing systemic issues that families should carefully consider before placement.
Apr 15, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 9, 2026Routine35
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 3, 2026Complaint4
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Nov 18, 2025Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nov 13, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
May 17, 2025
$29,848
Fine
Jan 2, 2025
$64,337
Payment Denial
Jan 2, 2025
19-day denial
Fine
May 19, 2024
$18,984
Ownership & Operations
Who Operates This Facility
Santa Fe Heights Healthcare Center, LLC
for profit
Chain Affiliation
Crystal Solorzano
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 10 (Worst)
Ownership & Management
Owners
Extended Care INC
Owner · Organization
Pacific Healthcare Group LLC
Owner · Organization
Sfhcst LLC
Owner · Organization
Dionisio, Paola
Owner (parent company)
Nguyen, John
Owner (parent company)
Solorzano, Crystal
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit hcai.ca.gov
Medicare data downloads
Original nursing home datasets
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