Santa Fe Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in NM · Critically understaffed (RN) · Significantly below average staffing · $59,072 in fines
What this means for your family
While the facility is frequently praised for its engaging activities and dedicated therapy team, the reports of medical neglect and understaffing are serious. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
33 reviews on Google“Santa Fe Care Center receives highly polarized reviews, with some families praising the warm, home-like atmosphere and dedicated therapy staff, while others report severe neglect and safety concerns. Critics frequently cite issues with understaffing, poor communication, and inadequate medical oversight, including reports of untreated injuries and infections. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Engaging activities and entertainment
- Dedicated rehabilitation therapy team
- Friendly front-desk and administrative staff
Concerns
- Chronic understaffing and staff inattentiveness (mentioned by 6 reviewers)
- Poor medical oversight and failure to address health issues (bedsores, infections, injuries) (mentioned by 4 reviewers)
- Lack of cleanliness and sanitation (mentioned by 3 reviewers)
- Poor communication with families regarding patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and call-light response?
- 2I noticed the facility has had a high volume of state violations recently; what concrete steps is the leadership team taking to improve clinical oversight and prevent recurring health issues like infections or skin integrity problems?
- 3How do you maintain consistent communication with families regarding changes in a resident's health status, especially when urgent medical decisions need to be made?
- 4With cleanliness being a priority for our family, could you walk us through your current housekeeping schedule and how you ensure high-touch areas are sanitized throughout the day?
- 5I've heard wonderful things about your activities and rehabilitation team; how do you balance those engaging social programs with the need for consistent, hands-on medical monitoring?
- 6How does your nursing staff coordinate with the pharmacy and medical team to ensure that medication management is accurate and that any side effects are identified quickly?
Personalized based on this facility's data
Key Review Excerpts
“The activities staff do a great job of offering activities for the residents and including family. The therapy staff works very hard to get loved ones back home or to the least restrictive environment.”
“My 90 year old husband was in the hospital for 8 days and could not come home until he was able to walk... I held my breath walking into Santa Fe Care Center, expecting to feel the now familiar vibes of despair. But no such thing. There was laughter and the residents in the rotunda seem to be content.”
“On July 26 he was admitted to St. Vincent where he was diagnosed with a UTI, bedsores on both heels and his tailbone. At least one of the bedsores was "unstage”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints from families triggered investigations revealing ongoing concerns about care planning, notification of families about incidents, and proper treatment delivery. The facility shows recurring problems with resident assessment and care planning, medication management, and nursing staffing levels across multiple surveys. While all deficiencies have correction dates, the pattern of repeated issues in core care areas suggests persistent operational challenges families should investigate further during visits.
Apr 9, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Apr 8, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 25, 2024Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 11, 2024Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jul 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Oct 25, 2024
$12,255
Fine
Nov 21, 2023
$13,307
Ownership & Operations
Who Operates This Facility
Santa Fe Care Center
for profit
Ownership & Management
Owners
Compassion Care Management Services INC
Owner · Organization
Kerlab Health Care Management LLC
Owner · Organization
Matley 828 Endeavors LLC
Owner · Organization
Martin, Joseph
Owner
Meyer, Matthew
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit santafenursing.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.