Santa Anita Convalescent Hospital
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 207 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (54 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $234,187 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility is an excellent choice for patients requiring specialized wound care or rehabilitation, as the nursing staff is frequently praised for their skill and compassion. However, families should be vigilant about the management of personal belongings and may want to verify staffing levels for the night shift to ensure consistent care.
Google Reviews
Google Reviews
207 reviews on Google“Families considering Santa Anita Convalescent Hospital will find a facility praised for its exceptionally kind nursing staff and high-quality wound care. However, significant concerns exist regarding inconsistent staffing levels, particularly on night shifts, and reports of lost personal belongings or clothing. While many residents enjoy the on-site beauty shop and clean environment, some areas of the building are noted as being outdated.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent wound care and rehabilitation services
- Clean and well-maintained common areas
- On-site beauty shop services
- Friendly and professional admissions/reception
Concerns
- Inconsistent staffing levels, especially during night shifts (mentioned by 3 reviewers)
- Loss of patient belongings and clothing (mentioned by 2 reviewers)
- Outdated facility sections and equipment (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 231 analyzed
How They Respond to Reviews
The owner provides personalized responses to positive reviews, specifically acknowledging mentioned staff members and facility details. For negative reviews, the owner shifts from template-based apologies to a direct, proactive attempt at private resolution.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff and the quality of your wound care; how do you ensure that level of care remains consistent across all shifts, including overnight?
- 2Since we want to make sure my loved one's personal items stay safe, what specific systems do you have in place for labeling and tracking residents' clothing and belongings?
- 3Communication is so important to us; what is the best way for family members to get quick updates or reach the nursing team if we have a question during the day or night?
- 4We noticed the common areas look very well-maintained; what kind of daily activities or social events do you host to keep residents engaged and active?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and ensuring immediate physician oversight?
- 6We want to make sure they are enjoying their meals; could you tell me more about the daily dining menu and how much input residents have in their food choices?
Personalized based on this facility's data
Key Review Excerpts
“The medical team and staff are very friendly and warm. I’ve visited the facility several times before and think it is getting better and better.”
“My mother in law wouldn’t stay anywhere. She has now found a place she enjoys and is happy staying here. The nurses are attentive to her needs and treat her with kindness.”
“I felt like losing hopes that my wound never gonna heal and I never be able to go home but luckily Eliemar the treatment nurse started taking care of my wound. My wounds finally getting smaller, so I’m hoping to be able to go home early next year.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Santa Anita Convalescent Hospital has experienced significant care quality issues, with 122 of 218 deficiencies triggered by family complaints. The most recurring problems involve preventing accidents and falls, medication management, and protecting residents from abuse and neglect. Despite ongoing correction efforts, the same issues persist across multiple surveys, suggesting systemic challenges. Families have repeatedly filed reports concerning resident safety, care quality, and facility operations, indicating sustained concerns about the quality of care provided.
Apr 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 7, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 5, 2026Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Jan 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Jun 17, 2025
$50,935
Fine
Jan 8, 2025
$21,548
Fine
May 25, 2024
$75,208
Fine
Apr 3, 2024
$86,496
Payment Denial
Apr 3, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Santa Anita Convalescent Hospital
for profit
Ownership & Management
Owners
Golden State Health Centers, INC.
Owner · Organization
Helene Mayer 2007 Irrevocable Trust
Owner (parent company) · Organization
Weiss, Martin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
207 reviews from families & visitors
Official Website
Visit santaanita-convalescent.com
Medicare data downloads
Original nursing home datasets
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