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Nursing HomeMedicaid Investigative

San Rafael Health and Rehabilitation

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

455 West Mill Road, Ferron, UT 8452351 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 22 Google reviews

5
4
3
2
1
San Rafael Health and Rehabilitation Nursing Home in Ferron, UT — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (14 vs median 7)
  • High staff turnover (58%)

Bottom 25% in UT · Meets national RN staffing standard · Above average staffing · $29,347 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive experiences with short-term rehab, the recent, detailed accounts of patient falls and severe communication lapses are deeply concerning. We strongly advise you to ask management specifically about their protocol for notifying families during medical emergencies and to observe the facility's staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

22 reviews on Google
San Rafael Health and Rehabilitation receives highly polarized feedback, with a large volume of low-effort five-star reviews contrasting sharply with serious, detailed complaints from family members. Recent negative reports highlight significant failures in communication, lack of oversight regarding patient safety, and concerns about medication management. While some reviewers praise the staff's professionalism, the facility's inconsistent care standards and poor responsiveness during medical emergencies are major red flags for prospective families.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean3.0ActivitiesN/AMeds1.0Memory1.0Comms1.0ValueN/A

Strengths

  • Professional and pleasant staff interactions
  • Attractive, well-maintained physical environment
  • Effective short-term rehab support

Concerns

  • Poor communication regarding patient status and medical emergencies (mentioned by 2 reviewers)
  • Inadequate patient safety and supervision leading to falls (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)4.22019(5)5.02021(10)5.02022(1)2.32024(3)1.02025(1)5.02026(3)

Distribution · 24 analyzed

5
20
4
0
3
0
2
0
1
4

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a 4-star staffing rating; how does your team ensure that level of attention translates into consistent supervision to help prevent resident falls?
  • 2Given the importance of keeping families informed, what is your standard protocol for updating us on a resident's medical status or any sudden changes in their health?
  • 3With the recent focus on enhancing your facility's cleanliness and medication management, what specific daily routines or oversight processes have you implemented to ensure these areas meet your standards?
  • 4I see you have been active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents living here?
  • 5Since your facility is smaller with 51 residents, how do you tailor your daily activity schedule to ensure residents feel engaged and part of a close-knit community?
  • 6Could you walk me through the steps your team takes when a medical emergency occurs to ensure that families are notified promptly and accurately?

Personalized based on this facility's data


Key Review Excerpts

My grandpa was here and there are NO communications between staff members. A week later he got sent to the hospital and staff members did not. Notify any family for hours upon hours.

Long-term resident's family · 2025☆☆☆☆

Not only did she suffer TWO falls (that we know of) in her very short stay, she was also so heavily drugged that

Memory care family member · 2024☆☆☆☆

My wife stayed there for 3 weeks and we were very pleased. The staff all levels were very good, very pleasant and professional.

Rehab patient's spouse · 2026★★★★★
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.46hrs
OK
Registered nurses for medical care
Total Nursing
3.78hrs
92%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

8

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility45.5%
Worse than Avg
Here
45.5%
US
19.5%
UT
24.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.6%
Worse than Avg
Here
34.6%
US
15.4%
UT
14.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
14.4%
UT
12.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
15.3%
UT
16.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
UT
97.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
19.4%
UT
21.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.8%
Better than Avg
Here
96.8%
US
81.8%
UT
93.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.3%
Better than Avg
Here
91.3%
US
79.7%
UT
91.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
2penalties
Well above state avg (9.1)
8 complaint-triggered
$29,347 in fines

Families have filed multiple complaints resulting in serious deficiencies including abuse protection failures and inadequate investigation of incidents, with the most recent complaints in November 2024. Recurring problems across all three surveys involve medication management, care planning, and resident safety measures. While the facility reports correcting each deficiency, the persistent pattern of issues in core care areas and ongoing family complaints raise significant concerns about care quality.

Nov 15, 2024Complaint
8
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0943Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 15, 2024Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 15, 2023Routine
3
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Jun 17, 2021Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0868Minimal · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Federal Penalties

Fine

Nov 15, 2024

$25,929

Fine

Feb 6, 2024

$3,418

Ownership & Operations

Who Operates This Facility

Owner / Operator

San Rafael Health and Rehabilitation

Organization Type

government

Ownership & Management

Owners

County of Emery

Owner · Organization

100%

Key personnel

Bramall, CharlesOfficer / DirectorBronemann, NathanOfficer / DirectorTraditions Health Care, INC.ManagerAllen, GloriManagerBramall, CharlesManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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