San Rafael Health and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (58%)
Bottom 25% in UT · Meets national RN staffing standard · Above average staffing · $29,347 in fines · Abuse citation
What this means for your family
While some families report positive experiences with short-term rehab, the recent, detailed accounts of patient falls and severe communication lapses are deeply concerning. We strongly advise you to ask management specifically about their protocol for notifying families during medical emergencies and to observe the facility's staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
22 reviews on Google“San Rafael Health and Rehabilitation receives highly polarized feedback, with a large volume of low-effort five-star reviews contrasting sharply with serious, detailed complaints from family members. Recent negative reports highlight significant failures in communication, lack of oversight regarding patient safety, and concerns about medication management. While some reviewers praise the staff's professionalism, the facility's inconsistent care standards and poor responsiveness during medical emergencies are major red flags for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Professional and pleasant staff interactions
- Attractive, well-maintained physical environment
- Effective short-term rehab support
Concerns
- Poor communication regarding patient status and medical emergencies (mentioned by 2 reviewers)
- Inadequate patient safety and supervision leading to falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating; how does your team ensure that level of attention translates into consistent supervision to help prevent resident falls?
- 2Given the importance of keeping families informed, what is your standard protocol for updating us on a resident's medical status or any sudden changes in their health?
- 3With the recent focus on enhancing your facility's cleanliness and medication management, what specific daily routines or oversight processes have you implemented to ensure these areas meet your standards?
- 4I see you have been active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents living here?
- 5Since your facility is smaller with 51 residents, how do you tailor your daily activity schedule to ensure residents feel engaged and part of a close-knit community?
- 6Could you walk me through the steps your team takes when a medical emergency occurs to ensure that families are notified promptly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“My grandpa was here and there are NO communications between staff members. A week later he got sent to the hospital and staff members did not. Notify any family for hours upon hours.”
“Not only did she suffer TWO falls (that we know of) in her very short stay, she was also so heavily drugged that”
“My wife stayed there for 3 weeks and we were very pleased. The staff all levels were very good, very pleasant and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints resulting in serious deficiencies including abuse protection failures and inadequate investigation of incidents, with the most recent complaints in November 2024. Recurring problems across all three surveys involve medication management, care planning, and resident safety measures. While the facility reports correcting each deficiency, the persistent pattern of issues in core care areas and ongoing family complaints raise significant concerns about care quality.
Nov 15, 2024Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 15, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 15, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 17, 2021Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Federal Penalties
Fine
Nov 15, 2024
$25,929
Fine
Feb 6, 2024
$3,418
Ownership & Operations
Who Operates This Facility
San Rafael Health and Rehabilitation
government
Ownership & Management
Owners
County of Emery
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit emery.utah.gov
Medicare data downloads
Original nursing home datasets
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