Samaritan Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 78 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (29 vs median 7)
- High staff turnover (77%)
- High RN turnover (76%)
Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · Worst in SHLOMO HOFFMAN chain · $75,498 in fines
What this means for your family
While the therapy department is highly effective and many staff members are praised for their kindness, there are serious, recurring reports of hygiene neglect and staffing shortages. When touring, we strongly recommend you observe the cleanliness of resident rooms personally and ask management specifically how they ensure call buttons are reachable and toileting needs are met in a timely manner.
Google Reviews
Google Reviews
78 reviews on Google“Samaritan Nursing and Rehab receives polarized feedback, with many praising the therapy department and staff kindness, while others report serious concerns regarding hygiene, malnutrition, and staffing shortages. Families should be aware that while many visitors find the facility clean and the staff attentive, there are recurring reports of neglect, theft, and poor communication during transitions of care. The facility appears to be in a period of adjustment following a recent ownership change.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Warm, friendly, and professional nursing staff
- Clean and well-maintained common areas
- Home-like atmosphere and engaging activities
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 3 reviewers)
- Poor hygiene and toileting assistance for residents (mentioned by 3 reviewers)
- Inconsistent communication and outdated care plans (mentioned by 2 reviewers)
- Reports of poor food quality and resident malnutrition (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of responses to online feedback; how do you use that family input to improve the daily care experience?
- 2Given the recent focus on health inspection outcomes, what specific steps is the leadership team taking to address the areas identified for improvement?
- 3Some families have expressed concerns regarding the consistency of care plans; how do you ensure that family members are kept in the loop when a resident's needs change?
- 4Since physical and occupational therapy are highlighted as strengths here, how are those services integrated into a resident's daily routine to ensure they stay active?
- 5Regarding dining, how do you monitor resident nutrition and ensure that meal options are both appealing and meeting individual dietary requirements?
- 6To help us understand the support level, could you walk us through how the team manages timely assistance for residents who require help with hygiene and toileting?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department in 21 days had me walking and standing. Which I think is fantastic. Kirk is one of the therapists who is amazing.”
“The food is good, the only major problem is the HELP! they need more people. You have wait more then a bit to get aide.”
“My mother has been there for less than 24 hours and her purse with all her credit cards, cash, and identification was stolen right out of her room!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Samaritan Nursing and Rehab has faced significant complaints from families, with 32 of 73 deficiencies triggered by family reports. The most recurring problems involve quality of care (treatment according to orders, pressure ulcer care, accident prevention), medication management, and nutrition/dietary services. Recent complaints as late as November 2024 included serious issues like abuse protection failures and continued care deficiencies, suggesting persistent problems despite facility corrections.
Mar 11, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 11, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 16, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 26, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 29, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 23, 2025Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Payment Denial
Nov 11, 2025
8-day denial
Fine
Oct 16, 2024
$75,498
Ownership & Operations
Who Operates This Facility
Samaritan Nursing and Rehab
for profit
Chain Affiliation
Shlomo Hoffman
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 9 (Worst)
Ownership & Management
Owners
Jeidel, Jacob
Owner
Shkop, Benjamin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit eomhealthcaregroup.com
Medicare data downloads
Original nursing home datasets
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