Salyersville Nursing and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 2.0)
Bottom 25% in KY · Below recommended RN staffing · Worst in BENJAMIN LANDA chain · $447,485 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families report positive experiences with short-term rehab and facility cleanliness, there are recurring, serious allegations regarding patient neglect and administrative conduct. We strongly advise families to conduct unannounced visits and speak directly with floor staff to assess the current quality of care before making a decision.
Google Reviews
Google Reviews
59 reviews analyzed“Salyersville Nursing and Rehabilitation Center receives highly polarized feedback, with a large volume of empty five-star ratings contrasted by serious allegations of patient neglect and poor administrative leadership. Families expressing concerns cite issues ranging from hygiene and medical oversight to a hostile work environment, while positive reviews emphasize cleanliness and staff kindness.”
Quality Themes
Tap a score for detailsStrengths
- Facility cleanliness and lack of odors
- Kindness of floor-level nursing staff
- Effective short-term rehabilitation therapy
Concerns
- Allegations of patient neglect and poor medical oversight (mentioned by 6 reviewers)
- Hostile or unprofessional administrative leadership (mentioned by 4 reviewers)
- Poor treatment of staff leading to a toxic environment (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what is your routine for ensuring the rooms and common areas stay so fresh?
- 2We have heard great things about the kindness of the floor nurses, but how do you ensure that same level of care is consistent across all shifts?
- 3With the recent inspections, what specific steps has the administration taken to improve medication management and oversight?
- 4How does the leadership team work to support the staff and maintain a positive, professional environment for everyone in the building?
- 5In the event of a medical emergency after hours, what is the specific protocol for getting immediate physician or doctor intervention?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed there for therapy on her hip. Everyone was so kind to her and I didn't have to worry about her being taken care of the way she should be.”
“She fell one night and had a big knot on her head and blood in her hair for days after this happened I even have photos with dates on the photos.”
“The floor staff never stop. They care for each resident as if they are family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 10 deficiencies, raising concerns about resident protection and safety oversight. The facility shows recurring problems with pressure ulcer care, accident prevention, care planning, and abuse protection policies across multiple surveys from 2019 to 2025. While all violations have correction dates, the pattern of repeated issues in critical care areas suggests ongoing challenges with consistent quality care.
Feb 13, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Aug 1, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jul 19, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 17, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
May 17, 2025
$12,740
Fine
May 17, 2025
$434,745
Ownership & Operations
Who Operates This Facility
Salyersville Nursing and Rehabilitation Center
for profit
Chain Affiliation
Benjamin Landa
54 facilities nationwide
Chain avg rating: 3.2/5 · Rank 47 of 54 (Worst)
Ownership & Management
Owners
Platschek, Alexander
Owner
Platschek, Goldie
Owner
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit salyersvillenursing.com
Medicare data downloads
Original nursing home datasets
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