Salem Transitional Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 9.0)
Below average in OR · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · $22,523 in fines
What this means for your family
This facility offers strong physical and occupational therapy, making it a viable option for short-term rehabilitation. However, families should be aware of persistent reports regarding understaffing and slow response times to call lights; we recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
57 reviews on Google“Salem Transitional Care receives polarized feedback, with many families praising the rehabilitation therapy and individual staff members, while others report significant issues with chronic understaffing and poor communication. While some residents have positive recovery experiences, multiple reviewers highlight long wait times for call buttons, lost personal belongings, and inconsistent care quality, particularly during night shifts or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, modern facility environment
- Attentive and compassionate individual nursing staff
- Strong support for post-surgical recovery
Concerns
- Chronic understaffing leading to long response times for call lights (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Loss of personal items and clothing (mentioned by 3 reviewers)
- Inconsistent or unprofessional night shift care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 86 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily recovery plan?
- 2With the nursing staff being noted for their compassion, what steps are in place to ensure that call light response times remain quick and attentive throughout the day and night?
- 3How does the facility manage communication with family members to ensure we are always kept in the loop regarding medical updates or changes in care?
- 4What specific protocols are in place for medication management to ensure everything is handled accurately and consistently?
- 5We want to make sure personal belongings stay safe; what systems do you use to help residents keep track of their clothing and personal items?
- 6Can you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The only reason I have it two stars instead of one is because it is a newer facility, fairly clean, and the physical therapists are there most days. Otherwise, it is grossly understaffed, nearly impossible to get anyone to answer the phone or call you back.”
“I’m very grateful for the care my mom received at Salem Transitional Care. She stayed there for about a month, and the RNs and LPNs were consistently patient, kind, and attentive. While the facility did seem a bit understaffed at times, the quality of care never wavered.”
“The doctors in the day time are great, but the night crew is terrifying. They are poorly trained, they allow their mood and emotions to dictate their treatment of passionates.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 19 complaints against Salem Transitional Care, triggering multiple federal inspections that found significant problems with medication management, pressure ulcer care, and staff training. Recent deficiencies include medication errors, inadequate wound care, poor nursing aide supervision, and resident protection failures. While the facility has correction plans for most issues, two quality of care problems from January 2026 remain uncorrected, suggesting ongoing care challenges.
Jan 29, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 15, 2025Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 15, 2025Routine11
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 17, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
May 17, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jan 12, 2024
$22,523
Ownership & Operations
Who Operates This Facility
Salem Transitional Care
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit salemtransitionalcare.com
Medicare data downloads
Original nursing home datasets
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