Salem Crossing
Strong Medicare quality ratings; families often praise effective physical therapy department. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility has a strong reputation for short-term physical therapy, the recent, severe reports of medical neglect are deeply concerning. If you choose this facility, maintain a very active presence, monitor your loved one's health markers daily, and do not hesitate to escalate concerns to external authorities if you feel your requests for information are being ignored.
Google Reviews
Google Reviews
30 reviews on Google“Salem Crossing receives polarized feedback, with many short, positive reviews contrasting sharply with serious allegations of neglect. While some families praise the therapy department and friendly staff for short-term rehab, others report critical failures in medical oversight, including severe dehydration and unaddressed bedsores.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Friendly and helpful nursing assistants
- Positive experiences for short-term rehabilitation
Concerns
- Severe medical neglect including unaddressed bedsores and critical dehydration/high blood sugar (mentioned by 2 reviewers)
- Lack of transparency regarding patient health and wound care (mentioned by 2 reviewers)
- Understaffing and lack of patient hygiene/activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Given the importance of consistent wound care and hydration, what is your specific protocol for monitoring these needs and keeping families updated on any changes in a resident's physical health?
- 3With your focus on short-term rehabilitation, how do you ensure that long-term residents receive the same level of consistent attention and hygiene support throughout the day?
- 4I see your staffing rating is a 3/5; could you walk me through how you manage shift handoffs to ensure that communication about medication and care needs doesn't fall through the cracks?
- 5What does a typical social calendar look like for residents, and how do you encourage participation for those who might need a little extra help getting to activities?
- 6How do you handle urgent medical situations, and what is your process for notifying a family member immediately if a resident's health status shifts?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there maybe 3 wks and got a severe bed sore that they refused to let us see . Her mouth wasn't taking care over . On the 3rd week of her being there she wasn't acting right and wasn't responding the greatest. Had them send her out only to find out from the emt that her sugar was above 600 and several diehited.”
“My uncle was in there temporary for rehab and he had a open wound and they took great care of him and when we went to visit him the workers were real nice and understanding withy daughter that is autistic and we love it there would go back if he had to .”
“I was sent here from Indianapolis,I was released cause of insurance I just want to say this place was wonderful the people that works there is absolutely fabulous they do anything and everything to make you feel at home would I live here absolutely thats how great it is”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Salem Crossing has a concerning pattern with 17 deficiencies across 5 surveys, including 3 complaint-triggered issues where families filed reports. The most recurring problems involve fire safety systems, medication management, and accident prevention/resident safety. While most issues appear corrected, recent deficiencies in 2024 included major fire safety violations and a medication management problem that extends into 2025, suggesting ongoing operational challenges that warrant careful consideration.
Jun 6, 2025Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 3, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 5, 2024Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 12, 2023Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Salem Crossing
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 9 of 91 (Best)
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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