Saint Therese at Oxbow Lake
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 45 Google reviews

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What this means for your family
This facility is highly regarded for its physical environment and rehab therapy, but families should be aware of reported staffing shortages that can impact response times. We strongly recommend scheduling a tour to observe the current staffing atmosphere firsthand and asking management specifically about their current turnover rates and how they handle call-button response times during off-hours.
Google Reviews
Google Reviews
45 reviews on Google“Saint Therese at Oxbow Lake receives highly polarized feedback, with many families praising the compassionate staff and beautiful grounds, while others report significant concerns regarding staffing levels and quality of care. While some residents and families describe an exceptional experience, particularly in rehab and independent living, others highlight critical failures in responsiveness and basic care for those in long-term or transitional care units.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical and occupational therapy teams
- Beautiful, well-maintained campus and grounds
- Strong social work and transition support
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 3 reviewers)
- Inconsistent quality of food service (mentioned by 2 reviewers)
- High staff turnover and management instability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how well-maintained the campus and grounds are; what kind of outdoor activities or strolls are available for residents to enjoy the lake view?
- 2We noticed the nursing staff receives a lot of praise for being so compassionate; how do you ensure that same level of care is maintained during busy shifts?
- 3With the high staffing rating here, how do you ensure that residents receive timely responses to call lights, especially during the night?
- 4How does the therapy team work with residents to help them regain independence after a hospital transition?
- 5What is the process for managing medical emergencies or sudden changes in health during the late evening or weekend hours?
- 6We would love to hear more about the dining experience and how the menu is planned to ensure everyone enjoys their meals.
Personalized based on this facility's data
Key Review Excerpts
“They are short staffed so it took longer than I hoped but everyone was very kind and compassionate. Special shoutout to my aides Kamala, Christine, Anna, Odel, Alvin, Midas and Irene.”
“The staff is neglectful borderline abusive. My grandma stayed here for a few weeks after a stroke for rehab. On several occasions she had to call my grandpa to come clean her up because she had soiled herself and no nurse would answer the call button.”
“The management is in shambles. They can’t keep any good staff. It used to be a great place to live! My parents lived in independent living for over 15 years. Now my Dad is in long term care and it is a challenge every day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring challenges with four families filing complaint-triggered reports about issues including resident rights, dietary accommodations, care planning, and safety hazards. The most frequent problem areas involve fire safety systems, resident rights protections, and dietary services, with fire safety deficiencies appearing across multiple surveys. While all identified issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing operational challenges that families should discuss during visits.
Feb 26, 2026Routine16
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Dec 6, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Dec 6, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 11, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 7, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 7, 2024Routine11
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Saint Therese at Oxbow Lake
nonprofit
Chain Affiliation
Saint Therese Senior Communities
4 facilities nationwide
Chain avg rating: 4.5/5 · Rank 3 of 4 (Worst)
Ownership & Management
Owners
Saint Therese Communities
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit sainttherese.org
Medicare data downloads
Original nursing home datasets
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