Saint Helens Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (24 vs median 9.0)
- High staff turnover (60%)
- High RN turnover (80%)
Below average in OR · Critically understaffed (RN) · $50,992 in fines · Abuse citation
What this means for your family
The facility's physical therapy department is a clear strength and may be suitable for short-term rehab. However, families should be highly cautious regarding nursing and medical oversight; ensure you have a plan to advocate for your loved one's medication schedule and daily hygiene, as staffing shortages are a recurring theme.
Google Reviews
Google Reviews
35 reviews on Google“Saint Helens Post Acute receives highly polarized feedback, with families praising the physical therapy department while expressing significant concern regarding nursing care and staffing levels. While some residents report positive recovery experiences, multiple reviewers describe a facility struggling with chronic understaffing, delayed medication administration, and poor communication from nursing and administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Helpful and communicative admissions staff
- Kind and considerate frontline aides
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 5 reviewers)
- Inconsistent or delayed medication administration (mentioned by 3 reviewers)
- Poor communication and lack of physician follow-up (mentioned by 2 reviewers)
- Unsanitary conditions and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to help them regain their strength?
- 2With the admissions staff being so helpful and communicative, what is the process for keeping us updated on our loved one's progress during their stay?
- 3How does the nursing team ensure that medications are administered accurately and on a consistent schedule every day?
- 4What specific steps are being taken to ensure the facility remains clean, fresh, and well-maintained for the residents?
- 5How does the clinical team coordinate with physicians to ensure there is prompt follow-up after a medical change or an emergency occurs?
- 6What kind of daily activities or social events are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff is amazing here! I have sat in on a session and saw it for myself!”
“The Therapy Department at Meadow Park is run exceptionally well. Personally, I have had inpatient, outpatient and in home PT and OT and the people in this department are all the best I have ever worked with.”
“The best part of this facility are the aides..the nurses, administration are awful.my mom was left in a chair for 7 hours due to being short handed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering investigations into resident protection, safety hazards, and care quality issues at Saint Helens Post Acute. The facility shows recurring problems with emergency preparedness, fire safety systems, and protecting residents from abuse or neglect. While all reported deficiencies have correction dates, the pattern of repeated violations across multiple areas suggests ongoing operational challenges families should carefully consider.
Apr 27, 2026Complaint5
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Mar 10, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 15, 2025Complaint4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 1, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Oct 17, 2025
$14,613
Fine
Sep 12, 2023
$28,912
Ownership & Operations
Who Operates This Facility
Saint Helens Post Acute
for profit
Chain Affiliation
Kalesta Healthcare Group
17 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 10
Ownership & Management
Owners
Kalesta Healthcare Group, LLC
Owner · Organization
Clawson, Scott
Owner (parent company)
Williams, Ryan
Owner (parent company)
Clawson, Scott
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit sainthelenspa.com
Medicare data downloads
Original nursing home datasets
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