Saint Albans Healthcare and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 7.0)
- High staff turnover (53%)
Below average in VT · Below recommended RN staffing · $148,714 in fines
What this means for your family
While many families report excellent outcomes with the rehabilitation therapy team, the recurring reports of medication errors and slow response times are significant red flags. We strongly recommend that you visit during off-peak hours and ask the administration specifically about their medication verification protocols and how they handle call-bell response times during night shifts.
Google Reviews
Google Reviews
85 reviews analyzed“Saint Albans Healthcare and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the compassionate and attentive nursing staff, while others report severe lapses in patient safety and basic care. Families frequently highlight the facility's strong rehabilitation services and welcoming atmosphere, but critical concerns regarding medication errors, slow response times, and poor facility maintenance persist. Prospective families should conduct a thorough tour and ask pointed questions about staffing ratios and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Welcoming and helpful administrative team
- Clean and organized common areas
Concerns
- Slow response times to call bells and patient needs (mentioned by 4 reviewers)
- Medication management errors (mentioned by 3 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Facility maintenance issues (leaking toilets, pests, room repairs) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what is the facility's protocol for ensuring call bells are answered promptly during peak hours?
- 3Can you walk me through the current process for medication administration to ensure accuracy and prevent errors?
- 4I’ve seen some feedback regarding food quality; what steps is the kitchen team taking to improve the nutritional variety and meal experience for residents?
- 5How does the maintenance team prioritize and track room repairs to ensure a comfortable and safe living environment?
- 6What kind of daily social or therapeutic activities are currently being prioritized to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff really love what they do, and they treat the patients with respect and kindness in every interaction. What else could we want for our loved ones”
“The center provided physical therapy and occupational therapy, taking great care of me for my entire stay. The staff was always professional, friendly, and responsive.”
“The nurses leave patients screaming for hours in the evening to the point my mother almost called 911 to get her roommate some assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Saint Albans Healthcare has concerning complaint patterns, with families filing reports that led to 8 deficiencies across recent surveys, including a serious abuse/neglect violation. Recurring issues span mental health services, maintaining safe and clean environments, and care planning quality. Most deficiencies show correction dates, but problems persist across multiple areas including two uncorrected building safety violations from 2022.
Feb 25, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Dec 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Jan 28, 2025Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Oct 4, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 12, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 22, 2025
$115,044
Fine
Jan 28, 2025
$33,670
Ownership & Operations
Who Operates This Facility
Saint Albans Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Genesis Healthcare
193 facilities nationwide
Chain avg rating: 2.4/5 · Rank 87 of 188
Ownership & Management
Owners
Genesis Omg Operations LLC
Owner · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.