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Nursing HomeMedicaid Top Rated

Sacred Heart Home INC

Strong Medicare quality ratings; families often praise warm, caring nursing staff. Still worth an in-person visit.

5805 Queens Chapel Road, Hyattsville, MD 2078244 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 19 Google reviews

5
4
3
2
1
Sacred Heart Home INC Nursing Home in Hyattsville, MD — Street View
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What this means for your family

The nursing staff is consistently praised for being warm and caring, which is a major asset for daily resident life. However, families should be aware of recent administrative issues, specifically regarding the lack of internet access and concerns over personal property management. We recommend asking management for a clear update on these operational issues before committing.

Google Reviews

Google Reviews

19 reviews on Google
Sacred Heart Home Inc is a retirement facility noted for its warm, nun-led environment and friendly nursing staff. While families appreciate the caring atmosphere and on-site amenities, recent concerns have emerged regarding administrative management, specifically regarding the loss of personal items and a prolonged lack of internet access for residents.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean8.0Activities7.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • Warm, caring nursing staff
  • Quiet and clean facility environment
  • Active religious and community programming
  • Well-maintained common areas and outdoor spaces

Concerns

  • Loss of resident personal property
  • Lack of internet access for residents

Rating Trends

Tap a year to see what changed

2344.52017(11)3.32018(3)5.02019(2)2.02020(1)1.02024(1)5.02025(1)5.02026(1)

Distribution · 20 analyzed

5
13
4
3
3
0
2
2
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a high CMS rating for staffing, how do you ensure that the warm, caring connection between nurses and residents is maintained during shift changes?
  • 2I've heard wonderful things about the religious and community programming here; could you tell me more about what a typical week of activities looks like for the residents?
  • 3Since the facility is known for being a quiet and clean environment, how do you manage the balance between peaceful downtime and social engagement?
  • 4What specific protocols do you have in place to ensure that residents' personal belongings and cherished items are kept safe and organized?
  • 5How does the nursing team communicate important medical updates or changes in health status to family members to ensure we are always in the loop?
  • 6In the event of a medical emergency after hours, what is the immediate process for notifying both the medical staff and the resident's family?

Personalized based on this facility's data


Key Review Excerpts

The bright spot here are the nurses!! They are exceptional! Can't say enough about them!

Long-term resident's family · 2020★★☆☆☆

The residents have been without internet for 6 months due to some kind of ridiculous and unnecessary internal standoff. The residents have such little to do and many have serious mobility issues.

Visitor/Family member · 2024☆☆☆☆

The staff is not the fastest, but they are friendly and helpful. The accommodations are what you make of it. They have regular events for their residents.

Long-term resident's family · 2018★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.92hrs
OK
All nurses + aides combined
Staff Turnover
4%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MD
22.2%
Prince georges
23.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
15.3%
MD
24.5%
Prince georges
18.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
19.5%
MD
16.6%
Prince georges
9.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MD
92.1%
Prince georges
94.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
4.9%
MD
6.1%
Prince georges
7.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MD
96.6%
Prince georges
94.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (18.9)

Sacred Heart Home has 48 federal deficiencies across three surveys, with all violations corrected by the facility. The most frequent issues involve fire safety systems (smoke barriers, sprinklers, alarms), electrical systems and emergency power, and food safety. While no complaints triggered inspections, the recurring fire safety and infrastructure problems across multiple surveys suggest potential ongoing maintenance challenges that families should discuss during visits.

Jul 29, 2025Routine
7
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 14, 2022Routine
30
0324Immediate jeopardy · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0004Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0039Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0909Potential for harm · PatternCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0233Potential for harm · IsolatedCorrected

Egress Deficiencies

Install resident room doors of proper design and width.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0849Minimal · WidespreadCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0883Minimal · WidespreadCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0888Minimal · WidespreadCorrected

Infection Control Deficiencies

Ensure staff are vaccinated for COVID-19

Jan 25, 2019Routine
11
0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0911Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sacred Heart Home INC

Organization Type

nonprofit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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