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Nursing HomeMedicaid Investigative

Russell Park Rehabilitation & Living Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

158 Russell St, Lewiston, ME 0424050 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 18 Google reviews

5
4
3
2
1
Russell Park Rehabilitation & Living Center Nursing Home in Lewiston, ME — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 12.0)

Bottom 25% in ME · Meets national RN staffing standard · Worst in NORTH COUNTRY ASSOCIATES chain · No penalties on record

Source: Medicare data

What this means for your family

While some families report positive experiences, the facility has recurring, serious reports of pest infestations and chronic understaffing. We strongly advise visiting the facility unannounced and specifically inspecting the cleanliness of resident rooms and observing staff-to-resident interaction times before making a decision.

Google Reviews

Google Reviews

18 reviews on Google
Russell Park Rehabilitation & Living Center faces severe and consistent allegations regarding unsanitary conditions, including reports of pest infestations and poor hygiene. While some reviewers report positive experiences with staff, many families express deep frustration over chronic understaffing, neglect, and a lack of responsiveness from administration.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean1.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Caring and attentive nursing staff
  • Positive rehabilitation outcomes for some patients
  • Appreciated meal options for some residents

Concerns

  • Pest infestations (roaches and bed bugs) (mentioned by 3 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 3 reviewers)
  • Poor communication and lack of administrative accountability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02016(1)1.02017(1)5.02021(1)5.02023(1)3.72024(6)2.62025(5)2.02026(4)

Distribution · 19 analyzed

5
9
4
0
3
0
2
0
1
10

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, what specific protocols and professional services are currently in place to ensure a pest-free environment for residents?
  • 2I noticed the facility has a strong staffing rating; how do you ensure that this level of support translates into consistent, personalized attention for residents throughout the entire day and night?
  • 3Communication is very important to our family; what is your standard process for keeping families updated on changes in a resident's health or care plan?
  • 4I appreciate that you actively engage with feedback online; how do you use that input from families to make tangible improvements to the daily experience here?
  • 5What does a typical day look like for residents in terms of social engagement and activities, and how do you tailor these to individual interests?
  • 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

I’ve been in that facility for several hours at a time with my mother, and have witnessed these things personally. Unfortunately, you’re not going to be able to gaslight me into things that I’ve seen personally. I’ve seen the bugs

Long-term resident's family · 2024☆☆☆☆

She especially enjoyed the meals and frequently mentioned how wonderful the food was.

Long-term resident's family · 2026★★★★★

They are always short handed and one can wait until after 3 pm for their morning bath. The food is not clean. It is tasteless.

Long-term resident's family · 2017☆☆☆☆
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
4.09hrs
100%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
15.5%
ME
20.6%
Androscoggin
17.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility30.5%
Worse than Avg
Here
30.5%
US
14.4%
ME
25.3%
Androscoggin
21.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.5%
Mixed vs Avgs
Here
26.5%
US
15.3%
ME
26.9%
Androscoggin
28.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
ME
91.4%
Androscoggin
90.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.6%
Mixed vs Avgs
Here
18.6%
US
19.5%
ME
17.3%
Androscoggin
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.0%
Mixed vs Avgs
Here
24.0%
US
19.4%
ME
29.2%
Androscoggin
28.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility75.4%
Mixed vs Avgs
Here
75.4%
US
81.8%
ME
71.7%
Androscoggin
58.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.7%
Worse than Avg
Here
69.7%
US
79.8%
ME
74.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
ME
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (11.3)
21 complaint-triggered

Russell Park has significant ongoing issues with 64 deficiencies across recent surveys, with families filing 21 complaints that triggered additional inspections. The facility repeatedly struggles with infection control, medication management, and fire safety systems, with problems persisting across multiple years despite correction dates. While the facility reports addressing each violation, the pattern of recurring deficiencies in critical care areas suggests systemic challenges that warrant careful consideration before placement.

May 21, 2025Routine
15
0755Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 21, 2025Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Aug 13, 2024Complaint
3
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Mar 14, 2024Routine
17
0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0379Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have proper openings in smoke barrier doors.

0751Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of flammable curtains.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Mar 14, 2024Complaint
5
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 13, 2024Complaint
2
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Russell Park Rehabilitation & Living Center

Organization Type

for profit

Chain Affiliation

Chain Name

North Country Associates

Chain Size

9 facilities nationwide

Chain avg rating: 2.3/5 · Rank 7 of 9 (Worst)

Ownership & Management

Owners

Orestis, John

Owner

100%

Key personnel

Cyr, GlenW-2 Managing EmployeeOrestis, JohnW-2 Managing EmployeeCyr, GlenOfficer / DirectorOrestis, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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