Russell Park Rehabilitation & Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 12.0)
Bottom 25% in ME · Meets national RN staffing standard · Worst in NORTH COUNTRY ASSOCIATES chain · No penalties on record
What this means for your family
While some families report positive experiences, the facility has recurring, serious reports of pest infestations and chronic understaffing. We strongly advise visiting the facility unannounced and specifically inspecting the cleanliness of resident rooms and observing staff-to-resident interaction times before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Russell Park Rehabilitation & Living Center faces severe and consistent allegations regarding unsanitary conditions, including reports of pest infestations and poor hygiene. While some reviewers report positive experiences with staff, many families express deep frustration over chronic understaffing, neglect, and a lack of responsiveness from administration.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Positive rehabilitation outcomes for some patients
- Appreciated meal options for some residents
Concerns
- Pest infestations (roaches and bed bugs) (mentioned by 3 reviewers)
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor communication and lack of administrative accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols and professional services are currently in place to ensure a pest-free environment for residents?
- 2I noticed the facility has a strong staffing rating; how do you ensure that this level of support translates into consistent, personalized attention for residents throughout the entire day and night?
- 3Communication is very important to our family; what is your standard process for keeping families updated on changes in a resident's health or care plan?
- 4I appreciate that you actively engage with feedback online; how do you use that input from families to make tangible improvements to the daily experience here?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you tailor these to individual interests?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been in that facility for several hours at a time with my mother, and have witnessed these things personally. Unfortunately, you’re not going to be able to gaslight me into things that I’ve seen personally. I’ve seen the bugs”
“She especially enjoyed the meals and frequently mentioned how wonderful the food was.”
“They are always short handed and one can wait until after 3 pm for their morning bath. The food is not clean. It is tasteless.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Russell Park has significant ongoing issues with 64 deficiencies across recent surveys, with families filing 21 complaints that triggered additional inspections. The facility repeatedly struggles with infection control, medication management, and fire safety systems, with problems persisting across multiple years despite correction dates. While the facility reports addressing each violation, the pattern of recurring deficiencies in critical care areas suggests systemic challenges that warrant careful consideration before placement.
May 21, 2025Routine15
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 21, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Aug 13, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 14, 2024Routine17
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have proper openings in smoke barrier doors.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 14, 2024Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 13, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Russell Park Rehabilitation & Living Center
for profit
Chain Affiliation
North Country Associates
9 facilities nationwide
Chain avg rating: 2.3/5 · Rank 7 of 9 (Worst)
Ownership & Management
Owners
Orestis, John
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit northcountryassociats.com
Medicare data downloads
Original nursing home datasets
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