Royal Oaks Nursing and Rehab Center
Strong Medicare quality ratings; families often praise highly skilled and effective physical therapy team. Still worth an in-person visit.
based on 212 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy program and clean, welcoming environment. However, families should be proactive in monitoring care, as multiple reviewers have noted occasional delays in staff responsiveness and potential billing confusion. We recommend scheduling a tour and asking specifically about their process for handling patient needs during off-peak hours.
Google Reviews
Google Reviews
212 reviews analyzed“Royal Oaks Nursing and Rehab Center is widely praised for its exceptional physical and occupational therapy teams, which many reviewers credit for successful recoveries. Families and residents frequently highlight the facility's cleanliness, professional leadership, and a welcoming, resort-like atmosphere. However, a small number of critical reviews report serious concerns regarding responsiveness to basic patient needs, billing transparency, and occasional staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and effective physical therapy team
- Clean, well-maintained, and modern facility
- Proactive and accessible administrative leadership
- Compassionate and attentive nursing staff
Concerns
- Slow response times to call lights and basic patient needs (mentioned by 4 reviewers)
- Billing discrepancies and insurance coverage confusion (mentioned by 2 reviewers)
- Inconsistent staffing levels, particularly on night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the physical therapy team being such a standout feature here, what does a typical rehabilitation or exercise session look like for a new resident?
- 3We understand that staffing can fluctuate; what protocols do you have in place to ensure consistent support and timely assistance for residents, especially during the evening and night shifts?
- 4Regarding the billing process, what resources or points of contact do you provide to help families navigate insurance coverage and avoid any potential confusion?
- 5What steps are taken to ensure that call lights and basic daily requests are addressed promptly throughout the day?
- 6Given the facility's 4-star health inspection rating, what specific quality assurance measures are currently in place to address the recent state citations and maintain high standards of care?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy departments have some phenomenally gifted therapists that helped get me get back on my feet in record time.”
“The staff here are all professional and empathetic. I could not have asked for better care. There were a few hiccups at night but Eric the administrator and the rest of the staff addressed it.”
“My mom has lived in this facility for four years and these people go over and beyond for her needs. They help the families Process the illness of their loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Royal Oaks has a pattern of deficiencies in nutrition and dietary services, appearing in multiple surveys across three years, suggesting ongoing challenges with food safety and adequate nutrition for residents. The facility also had issues with resident assessments and care planning in earlier surveys. While all deficiencies were reportedly corrected by the facility, the recurring problems with food services warrant attention during your visit.
Feb 25, 2026Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 15, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Mar 11, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Royal Oaks Nursing and Rehab Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 13 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit royaloaksnursingandrehab.com
Medicare data downloads
Original nursing home datasets
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