Roxboro Healthcare & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 57 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (68%)
- High RN turnover (67%)
Below average in NC · Below recommended RN staffing · Below chain average · $56,778 in fines · Very few deficiencies
What this means for your family
This facility has shown a positive trend in recent years, particularly regarding their rehab therapy and administrative leadership. However, communication remains a recurring pain point; we strongly advise families to establish a direct line of contact with a specific staff member and to visit in person to monitor care quality.
Google Reviews
Google Reviews
57 reviews on Google“Roxboro Healthcare & Rehab Center receives polarized feedback, with many families praising the dedicated rehab team and individual staff members for their compassionate care. However, significant concerns persist regarding administrative communication, responsiveness to phone calls, and inconsistent food quality. Prospective families should be aware of these operational challenges while weighing the positive reports of successful rehabilitation outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate rehab therapy team
- Engaging and friendly nursing staff
- Clean and well-maintained facility environment
- Strong administrative leadership noted in recent reviews
Concerns
- Difficulty reaching staff via phone and lack of returned messages (mentioned by 4 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
- Understaffing leading to patient care gaps (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the leadership team engages with the community through their responses; how does that same level of communication translate to how you update families on a resident's daily care?
- 2We have heard great things about the rehab therapy team here, so could you tell us more about how the therapists work with residents to meet their specific mobility goals?
- 3What steps are being taken to ensure that meal services are both nutritious and served at the proper temperature for everyone's enjoyment?
- 4How do you ensure that residents receive consistent, attentive care during busy shifts or when the facility is at high capacity?
- 5What is the protocol for notifying family members immediately in the event of a medical emergency or a sudden change in a resident's condition?
- 6Could you describe some of the daily social activities or group outings that help keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team worked with her consistently, and the non-stop therapy truly helped her regain her strength and confidence to return home. We saw real progress, and that meant everything to us.”
“Administrator Jackie has been absolutely amazing — truly one of a kind. She answers questions no matter the time of day and even shared her personal number so I could reach her directly.”
“After being warned about the 2 star rating I still decided to go with it to have our Dad close to us. Other than 2 or 3 people who need to move along and not be in patient care we've had a great experience thus far.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering inspections that found deficiencies in medication management, fire safety systems, and care planning. The facility shows recurring problems across surveys with medication errors, fire safety violations, and inadequate care plans that persist over time. While the provider reports corrections for most issues, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during any visit.
Dec 4, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 15, 2024Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Aug 15, 2024Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 12, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 29, 2023Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 3, 2022Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Jul 12, 2024
$56,778
Payment Denial
Jul 12, 2024
29-day denial
Ownership & Operations
Who Operates This Facility
Roxboro Healthcare & Rehab Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 25 of 35
Ownership & Management
Owners
Liberty Healthcare Group LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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