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Nursing HomeMedicaid Investigative

Roxboro Healthcare & Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 Ridge Road, Roxboro, NC 27573140 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 57 Google reviews

5
4
3
2
1
Roxboro Healthcare & Rehab Center Nursing Home in Roxboro, NC — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (68%)
  • High RN turnover (67%)

Below average in NC · Below recommended RN staffing · Below chain average · $56,778 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility has shown a positive trend in recent years, particularly regarding their rehab therapy and administrative leadership. However, communication remains a recurring pain point; we strongly advise families to establish a direct line of contact with a specific staff member and to visit in person to monitor care quality.

Google Reviews

Google Reviews

57 reviews on Google
Roxboro Healthcare & Rehab Center receives polarized feedback, with many families praising the dedicated rehab team and individual staff members for their compassionate care. However, significant concerns persist regarding administrative communication, responsiveness to phone calls, and inconsistent food quality. Prospective families should be aware of these operational challenges while weighing the positive reports of successful rehabilitation outcomes.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities8.0Meds6.0MemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated and compassionate rehab therapy team
  • Engaging and friendly nursing staff
  • Clean and well-maintained facility environment
  • Strong administrative leadership noted in recent reviews

Concerns

  • Difficulty reaching staff via phone and lack of returned messages (mentioned by 4 reviewers)
  • Poor food quality and cold meals (mentioned by 3 reviewers)
  • Understaffing leading to patient care gaps (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'13(1)1.01.0'19(1)3.03.6'23(8)3.74.5'25(17)4.8'26(18)

Distribution · 54 analyzed

5
39
4
4
3
3
2
0
1
8

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the leadership team engages with the community through their responses; how does that same level of communication translate to how you update families on a resident's daily care?
  • 2We have heard great things about the rehab therapy team here, so could you tell us more about how the therapists work with residents to meet their specific mobility goals?
  • 3What steps are being taken to ensure that meal services are both nutritious and served at the proper temperature for everyone's enjoyment?
  • 4How do you ensure that residents receive consistent, attentive care during busy shifts or when the facility is at high capacity?
  • 5What is the protocol for notifying family members immediately in the event of a medical emergency or a sudden change in a resident's condition?
  • 6Could you describe some of the daily social activities or group outings that help keep the residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The rehab team worked with her consistently, and the non-stop therapy truly helped her regain her strength and confidence to return home. We saw real progress, and that meant everything to us.

Long-term resident's family · 2026★★★★★

Administrator Jackie has been absolutely amazing — truly one of a kind. She answers questions no matter the time of day and even shared her personal number so I could reach her directly.

Long-term resident's family · 2025★★★★★

After being warned about the 2 star rating I still decided to go with it to have our Dad close to us. Other than 2 or 3 people who need to move along and not be in patient care we've had a great experience thus far.

Long-term resident's family · 2023★★★★
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.02hrs
74%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
62%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
14.4%
NC
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.5%
NC
21.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
NC
21.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility15.2%
Better than Avg
Here
15.2%
US
15.3%
NC
20.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
NC
94.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.8%
Worse than Avg
Here
71.8%
US
81.8%
NC
80.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.5%
Better than Avg
Here
81.5%
US
79.8%
NC
78.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
2penalties
Near state avg (5.6)
6 complaint-triggered
$56,778 in fines

Families have filed multiple complaints against this facility, triggering inspections that found deficiencies in medication management, fire safety systems, and care planning. The facility shows recurring problems across surveys with medication errors, fire safety violations, and inadequate care plans that persist over time. While the provider reports corrections for most issues, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during any visit.

Dec 4, 2025Routine
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 15, 2024Routine
15
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0700Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Aug 15, 2024Complaint
3
0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 12, 2024Complaint
3
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Sep 29, 2023Routine
11
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 3, 2022Routine
3
0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jul 12, 2024

$56,778

Payment Denial

Jul 12, 2024

29-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Roxboro Healthcare & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 25 of 35

Ownership & Management

Owners

Liberty Healthcare Group LLC

Owner · Organization

100%

Key personnel

Wilson, JeffreyOfficer / DirectorLong Term Care Management Services LLCManagerCalcutt, JosephManagerWilson, JeffreyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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