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Assisted Living

Roxboro Assisted Living Opcp LLC

Families consistently rate this highly — reviewers highlight compassionate and professional leadership. Schedule a visit to confirm the fit.

5660 Durham Road, Roxboro, NC 27574120 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.2/5

based on 25 Google reviews

5
4
3
2
1

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What this means for your family

This facility shows a strong upward trend in quality, with recent families highly praising the new administration and the compassionate nature of the staff. However, you should investigate the facility's current staffing levels and communication protocols to ensure the serious issues reported in previous years have been permanently resolved.

Google Reviews

Google Reviews

25 reviews on Google
Families can expect a highly compassionate environment, with significant praise for the sales and administrative leadership, particularly Jimmy Horton. While recent reviews highlight recent improvements in housekeeping and management, some past experiences involve serious concerns regarding communication, staffing levels, and discharge processes.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0Value2.0

Strengths

  • Compassionate and professional leadership
  • Clean and well-maintained facilities
  • Engaging resident activities and social programs
  • Welcoming and family-oriented atmosphere

Concerns

  • Communication breakdowns regarding resident care and medical updates (mentioned by 2 reviewers)
  • Staffing shortages affecting service reliability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)2.52023(2)3.52024(8)4.92025(14)

Distribution · 25 analyzed

5
18
4
3
3
0
2
0
1
4

How They Respond to Reviews

72%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the leadership cares about responding to feedback; how do you ensure that families are kept consistently updated on changes in a resident's medical care or daily needs?
  • 2The facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay clean and comfortable?
  • 3We love the idea of a family-oriented atmosphere; what kind of social programs or engaging activities do you have planned for the residents this month?
  • 4How does the staff manage care delivery during busy shifts to ensure that every resident receives reliable and timely service?
  • 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
  • 6Since we are looking for the best value for our budget, how do you structure your pricing to ensure all essential care needs are covered without unexpected costs?

Personalized based on this facility's data


Key Review Excerpts

The sales Director- Jimmy Horton really understands how important it is for our love one to be in a safe, clean, supportive and loving environment.

Memory care family member · 2025★★★★★

A new administrator with a focus on the residents, housekeeping, and facilities have been implemented. Thanks to the staff and caregivers who work in a challenging environment providing a critical service.

Long-term resident's family · 2025★★★★

Her room is always cleaned and smells fresh and clean. The medtechs have so many to care for but do an excellent job meeting their needs.

Long-term resident's family · 2025★★★★★
Source: 25 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
16deficiencies
Jun 5, 2025Complaint
Physical EnvironmentD 067

The facility failed to ensure one of five exterior exit doors was equipped with a sounding device that is audible throughout the facility. This is required because the facility has residents who are disoriented or exhibit wandering behavior. Specifically, the main entrance alarm did not sound when the survey team entered or exited the facility.

Jun 5, 2025Complaint
Physical EnvironmentD 067

The facility failed to ensure one of five exterior exit doors was equipped with a sounding device that is audible throughout the facility. This is required because the facility has residents who are disoriented or exhibit wandering behavior. Specifically, the main entrance alarm did not sound when the survey team entered the facility on multiple occasions.

Jul 10, 2024Complaint
Other Staff QualificationsD 139

The facility failed to ensure that all staff members had a completed criminal background check available in their personnel files. Specifically, a review of sampled staff revealed that 2 of 6 employees, including one personal care aide, lacked both the required signed consent and documentation of a completed criminal background check.

Jul 10, 2024Complaint
Other Staff QualificationsD 139

The facility failed to ensure that all staff members had a completed criminal background check in their personnel files. Specifically, a review of sampled staff revealed that two out of six employees, including a personal care aide, lacked both the required criminal background check documentation and signed consent forms.

May 28, 2024Complaint
Personal Care And Other StaffingD 201

The facility failed to meet required aide duty hour requirements for 30 out of 35 shifts between 05/10/24 and 05/21/24. Specifically, staffing levels for first and second shifts did not meet the mandated hours based on the resident census, resulting in significant shortages of aide hours.

May 3, 2024Complaint
Physical EnvironmentD 056

The facility failed to ensure the environmental storage room containing hazardous materials, such as bleach and aerosol glass cleaner, was locked and inaccessible to residents. Observations confirmed the storage room door remained unlocked during the day to allow staff access, despite the presence of residents who were intermittently disoriented.

Jun 10, 2022Follow-up
Personal Care and SupervisionD 270

The facility failed to provide supervision according to a resident's assessed needs for a resident with a history of falls. Specifically, the resident's bedroom was located far from the front desk with the door closed, which did not align with the required frequent checks and monitoring measures outlined in the facility's fall policy.

Jun 10, 2022Follow-up
Personal Care and SupervisionD 270

The facility failed to properly manage fall prevention and monitoring. Specifically, there were deficiencies in the implementation of fall policies, including the use of bed/chair alarms and post-fall monitoring protocols.

Health CareD 276

The facility failed to ensure proper management of continuous oxygen orders and blood pressure documentation. There were issues with ensuring sufficient oxygen tanks were available and that blood pressure readings were accurately documented on the EMAR.

Nutrition and Food Service310

The facility failed to provide a required therapeutic diet for a resident. The facility was unable to follow specific dietary recommendations, necessitating a plan for resident discharge to a higher level of care.

Medication AdministrationD 358

The facility failed to maintain adequate medication cart audits and pill count documentation. There was a lack of consistent verification that medications on the cart matched the EMAR and that pill counts were being performed.

Narcotics ManagementD 392

The facility failed to ensure proper documentation and auditing of narcotics. There were inaccuracies in the narcotic count sheets and a lack of consistent oversight to ensure all narcotics were signed off on both the count sheet and the EMAR.

Infection Prevention and Control ProgramD612

The facility failed to maintain standard COVID-19 protocols, including daily temperature checks for staff and residents, visitor questionnaires, and proper masking requirements for visitors and service providers.

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References & Resources

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