Roswell Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 332 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 5.0)
- High staff turnover (78%)
- High RN turnover (67%)
Bottom 25% in GA · Critically understaffed (RN) · Very high staff turnover · Worst in CYPRESS SKILLED NURSING chain · $206,486 in fines
What this means for your family
The facility's rehab department is highly praised, making it a strong candidate for short-term recovery. However, families should be vigilant regarding long-term care; we recommend asking specifically about night-shift staffing ratios and the facility's policy on securing personal belongings.
Google Reviews
Google Reviews
332 reviews on Google“Roswell Center for Nursing and Healing has seen a significant influx of positive reviews following recent management changes and facility renovations, with many visitors praising the clean environment and attentive staff. However, the facility faces serious allegations from a minority of families regarding neglect, poor hygiene, and unprofessional communication during end-of-life care or medical emergencies. Families should weigh the high praise for the rehab department against these critical reports of staffing shortages and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded rehab and therapy team
- Clean, newly renovated facility
- Friendly and attentive nursing staff
- Welcoming administrative leadership
Concerns
- Staffing shortages and slow response times (mentioned by 3 reviewers)
- Poor hygiene and lack of basic care (mentioned by 3 reviewers)
- Unprofessional communication and hostility from management (mentioned by 2 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 177 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone recent renovations; how do these updates specifically improve the daily living experience and comfort for residents?
- 2Given your high rate of responsiveness to online feedback, what is your process for addressing family concerns or communication issues if they arise during my loved one's stay?
- 3With the rehab and therapy team being a standout feature here, how do you integrate their care plans with the daily nursing support to ensure consistent progress?
- 4I understand that staffing can be a challenge in this industry; what specific measures are in place to ensure that residents receive timely assistance with basic hygiene and daily needs?
- 5How do you maintain the security of personal belongings and ensure that residents' items are well-managed and accounted for?
- 6What protocols are in place to ensure that medical care remains seamless and responsive, especially during shifts where staffing levels might be lower?
Personalized based on this facility's data
Key Review Excerpts
“My mom is here for rehab after breaking her femur. She does complain that the meals are usually cold when they should be hot but overall she seems well cared for and her roommate is lovely.”
“My MoM has been a resident at Roswell Center for Nursing and Healing for over two years. The ongoing care, compassion and broad range of services delivered on a daily basis by the entire staff is to be commended.”
“Your overnight nurses earned this rating. I would really recommend both the missing personal effects and if a patient does die you don't accuse the patient family of yelling.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports triggering 22 complaint-based deficiencies, revealing recurring problems with daily care assistance, care planning, and safety hazards. The facility shows repeated violations across four surveys spanning from 2020 to 2025, with the same issues in daily living assistance and care planning persisting over time. While all deficiencies have correction dates, the pattern of ongoing complaints suggests systemic care quality concerns that families should carefully investigate.
Mar 26, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 2, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Complaint11
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Feb 20, 2025Routine5
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 9, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 27, 2020Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Federal Penalties
Fine
Feb 20, 2025
$206,486
Ownership & Operations
Who Operates This Facility
Roswell Center for Nursing and Healing LLC
for profit
Chain Affiliation
Empire Care Centers
19 facilities nationwide
Chain avg rating: 1.9/5 · Rank 5 of 8 (Worst)
Ownership & Management
Owners
Ga Cy2 Holdco LLC
Owner · Organization
Ensh Consulting LLC
Owner (parent company) · Organization
Donath, Barry
Owner (parent company)
Heller, Shlomo
Owner (parent company)
Nussbaum, Ephraim
Owner (parent company)
Swerdloff, Aryeh
Owner (parent company)
Heller, Shlomo
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
332 reviews from families & visitors
Official Website
Visit roswellnursing.com
Medicare data downloads
Original nursing home datasets
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