Rosewood Rehab and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 10)
- High staff turnover (66%)
- High RN turnover (70%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in AMA HOLDINGS chain · $56,821 in fines · Abuse citation
What this means for your family
While the facility has a strong rehabilitation team and some very dedicated staff, the recurring reports of hygiene neglect and poor responsiveness are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring you have a direct line of communication with a consistent staff member to advocate for your loved one's daily needs.
Google Reviews
Google Reviews
67 reviews on Google“Rosewood Rehab and Healthcare Center receives highly polarized feedback, with some families praising specific staff members and recent administrative improvements, while others report severe neglect. Multiple reviewers express deep concern regarding hygiene, specifically residents being left in soiled undergarments for extended periods, and a lack of responsiveness from nursing staff. Families considering this facility should be aware of the stark contrast between the positive experiences of some long-term residents and the critical reports of inadequate care and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive individual staff members
- Helpful and professional admissions team
- Effective rehabilitation therapy services
- Recent efforts by new administration to improve care
Concerns
- Residents left in soiled undergarments for extended periods (mentioned by 6 reviewers)
- Unresponsive nursing staff and failure to answer call lights (mentioned by 5 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 4 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)
- Difficulty reaching the facility by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed there is new leadership in place; what specific changes have been prioritized recently to improve the daily resident experience and facility cleanliness?
- 2Given the current staffing levels, what is your protocol for ensuring call lights are answered promptly, especially during weekend shifts?
- 3Could you walk me through your process for monitoring hygiene and ensuring residents are assisted with personal care needs in a timely manner?
- 4Communication is very important to our family; what is the most reliable way for us to reach the nursing team or administration if we have urgent questions?
- 5I understand the rehab services are a strong point here; how do you ensure that the therapy team coordinates effectively with the nursing staff to support a resident's overall health?
- 6What steps are being taken to improve the dining experience and ensure that residents receive consistent support during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department at Rosewood is one of the best therapy teams in the KC metro area! I would highly recommend anyone come to Rosewood for great therapy services and results.”
“My mother has been at Rosewood for over 2 years. Although there are a handful of caring workers, there are many problems. The weekend staff, 'agency' people are terrible. My mom has gone without food or meds for hours.”
“I've lived here almost 4 years and I like living here. The care is very good, the people that work here are friendly and very attentive to my needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies across multiple areas, with families filing complaints that triggered additional inspections. Recurring issues include resident safety and accident prevention, infection control, medication management, and fire safety systems. While the facility has corrected most violations when cited, problems persist across surveys, suggesting ongoing compliance challenges. Recent complaints in 2024-2025 involved safety hazards, nursing staffing, and resident rights, indicating continued operational concerns that families should carefully evaluate.
Mar 25, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
May 23, 2025Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 2, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 26, 2024Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 12, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Federal Penalties
Fine
May 23, 2025
$16,536
Fine
Aug 12, 2024
$16,948
Fine
Jun 17, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Rosewood Rehab and Healthcare Center
for profit
Chain Affiliation
Ama Holdings
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 14 (Worst)
Ownership & Management
Owners
Ama Holdings LLC
Owner (parent company) · Organization
Def Holdings LLC
Owner (parent company) · Organization
Marx, Asher
Owner (parent company)
Wolf, Jacques
Owner (parent company)
Mo Operation Holdings De Spe LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit thegroves.com
Medicare data downloads
Original nursing home datasets
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