Rose Haven Nursing Center
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 57 Google reviews
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What this means for your family
This facility offers highly compassionate end-of-life and rehabilitation care under a well-regarded administration. However, families should be vigilant regarding response times to call lights and staffing levels, as multiple reports indicate delays in assistance and an outdated physical environment.
Google Reviews
Google Reviews
57 reviews on Google“Families considering Rose Haven Nursing Center will find a facility with a highly praised administration and several compassionate nursing staff members, particularly for end-of-life and rehab care. However, there are significant, recurring reports of understaffing, slow response times to call lights, and an outdated building that requires renovation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Strong and dedicated facility administration
- Effective rehabilitation and therapy services for some
- Clean and well-maintained common areas
Concerns
- Slow response times to call lights and assistance requests (mentioned by 3 reviewers)
- Outdated building and interior decor (mentioned by 3 reviewers)
- Staffing shortages and overworked employees (mentioned by 2 reviewers)
- Inconsistent communication regarding resident status or medical records (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dedication of your nursing staff and administration; how do you ensure that level of care remains consistent across all shifts?
- 2How does the team manage response times for call lights to ensure residents receive assistance promptly when they need it?
- 3Could you tell us more about the dining experience and how the facility is working to improve the variety and quality of the meals provided?
- 4What is your process for communicating important updates regarding a resident's medical status or changes in their care plan to family members?
- 5What specific protocols are in place for medication management to ensure everything is administered accurately and on schedule?
- 6What kind of daily activities or social programs are available to keep residents engaged and active in the common areas?
Personalized based on this facility's data
Key Review Excerpts
“The Rosehaven rehabilitation center was an exceptional experience for my mother. Well, at least from my standpoint as her support advocate from having a communicating team from the beginning with cherish and Karen and a communicating team at discharge every single staff member except for one nurse was gentle and thorough and always willing to go the extra mile to help my mother be comfortable.”
“My mom was recently taken in by Rose Haven to assist with her end of life care. She was on hospice as she was coming to the end of her hard fought battle with cancer. The staff at Rose Haven was exceptional. When I was able to check in on my mom, there was always someone checking on her, and often. They kept her comfortable and warm.”
“Such an amazing place to send your loved ones for short term or long term care. Kira, that facility Administrator makes everyone feel included, welcomed and treated as enough as if it were her own family member being cared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, with ongoing concerns about basic care quality, medication management, and infection control appearing across all three surveys. The facility has faced repeated deficiencies in providing appropriate treatment and care, managing medications safely, and maintaining infection prevention standards. While all issues show correction dates, the persistence of similar problems across multiple years suggests systemic challenges in maintaining consistent care standards.
Feb 27, 2025Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Feb 27, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Oct 20, 2023Routine17
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 20, 2023Complaint6
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Sep 23, 2022Routine11
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Federal Penalties
Fine
Feb 27, 2025
$33,716
Fine
Oct 20, 2023
$51,389
Ownership & Operations
Who Operates This Facility
Rose Haven Nursing Center
for profit
Chain Affiliation
Volare Health
16 facilities nationwide
Chain avg rating: 1.7/5 · Rank 7 of 15
Ownership & Management
Owners
Pac 12 Opco Holdco LLC
Owner · Organization
Knox Healthcare Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Holdings LLC
Owner (parent company) · Organization
Pac 12 Pinnacle Holdco LLC
Owner (parent company) · Organization
Hagler, Alexander
Owner (parent company)
Knox, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit rosehavenncc.com
Medicare data downloads
Original nursing home datasets
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