Rolling Hills Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 5.0)
- High staff turnover (78%)
- High RN turnover (78%)
Bottom 25% in SD · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in EDURO HEALTHCARE chain · $55,144 in fines
What this means for your family
While many families appreciate the clean environment and kind frontline staff, there are recurring, serious reports regarding poor communication and failures in medical coordination. If you choose this facility, ensure you have a clear, documented plan for how medical appointments are managed and verify how the facility handles end-of-life comfort orders.
Google Reviews
Google Reviews
40 reviews on Google“Rolling Hills Healthcare receives polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness. However, significant concerns exist regarding administrative communication, medical oversight, and responsiveness during critical end-of-life care. Families should be aware of reports regarding unauthorized changes to medical appointments and difficulties in reaching facility leadership.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring nursing staff
- Clean and well-maintained facility
- Welcoming atmosphere for visitors
- Small, personalized care environment
Concerns
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
- Inadequate medical oversight and difficulty accessing doctors (mentioned by 2 reviewers)
- Unauthorized cancellation or changes to medical appointments (mentioned by 2 reviewers)
- Understaffing leading to delayed patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed some families have experienced challenges with communication; what is your standard process for keeping family members updated on changes in a resident's health or care plan?
- 3How does your team coordinate and track outside medical appointments to ensure they are consistently kept and that residents have the necessary transportation and support?
- 4With the current CMS ratings for health inspections, what specific steps is the facility taking to address identified deficiencies and improve overall quality of care?
- 5How do you ensure that doctors and medical providers are accessible and responsive when a resident has a change in condition or a new medical concern?
- 6I see you have a very welcoming atmosphere for visitors; what kind of daily activities or social programs are available to keep residents engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff is full of people who are kind and caring. It’s the best nursing home in the area because it is small and they work with families to provide good care, solve any problems that may arise and Mai rain a clean pleasant facility”
“The staff (Tina) bullied my grandma, ignored the power of attorney, changed doctor appointments (which is illegal). But the worst thing was the nurses (not understaffed to mention) would leave my elder grandma on the toilet for 20-30 minutes.”
“When my husband was in his last hours we couldn't even locate the Doctor of the facility to sign orders for his comfort. Waited 4 hours and she never showed up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
6
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rolling Hills Healthcare shows concerning patterns with families filing 11 complaints that triggered federal inspections, revealing recurring issues with resident rights, food service and safety, and care planning. Problems include resident abuse protection failures, medication management deficiencies, and infection control lapses that have persisted across multiple surveys since 2022, though the facility has provided correction dates for most violations.
Feb 12, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 29, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 3, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jan 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 17, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Oct 17, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Sep 29, 2025
$39,215
Fine
Jan 28, 2025
$7,008
Fine
Oct 17, 2024
$16,656
Fine
Sep 4, 2024
$31,480
Ownership & Operations
Who Operates This Facility
Rolling Hills Healthcare
for profit
Chain Affiliation
Eduro Healthcare
35 facilities nationwide
Chain avg rating: 2.4/5 · Rank 35 of 36 (Worst)
Ownership & Management
Owners
Ramos, Brian
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit rollinghillshealthcare.com
Medicare data downloads
Original nursing home datasets
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