Rolling Hills Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise caring frontline staff. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While the frontline staff is frequently described as caring and attentive, families should be aware of reports regarding administrative responsiveness. When touring, ask specifically about how management handles family concerns and requests to ensure your voice will be heard.
Google Reviews
Google Reviews
5 reviews on Google“Rolling Hills Healthcare and Rehabilitation Center receives polarized feedback, with recent reviews highlighting a disconnect between the dedicated frontline staff and the administration. While some families appreciate the proactive communication and engaging activities, others report that management prioritizes financial interests over resident well-being and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Caring frontline staff
- Proactive family communication
- Engaging resident activities
Concerns
- Administration prioritizes profit over resident care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With 57 residents, how does the leadership team ensure that administrative decisions remain focused on individual resident well-being rather than just operational efficiency?
- 2I noticed the facility has had some recent state violations; could you walk me through the steps you are taking to address those specific areas and improve your overall compliance?
- 3Given the positive feedback regarding your activity program, what are some of the most popular ways residents here stay engaged and connected with one another throughout the week?
- 4How do you balance maintaining high-quality care standards with the budgetary constraints that sometimes come with a facility of this size?
- 5In the event of a medical emergency, what is your specific protocol for communicating with family members and coordinating with local hospitals?
- 6Since your frontline staff is frequently praised for their care, how do you support them in maintaining that level of dedication and consistency for our loved one?
Personalized based on this facility's data
Key Review Excerpts
“Almost daily calls from them informing me of the condition of my Loved One, which was so important to me. They had a fun activity at Halloween where all the residents could participate by handing out candy to all the Trick or Treaters.”
“Administration clearly is only concerned about the $$ coming in, not the tenants wants or well being. I believe the aids and other people working in the facility, do a good job, but the administration, in my case and my mother's, choose to just ignore.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rolling Hills Healthcare has recurring issues across multiple care areas, with families filing complaint reports that led to deficiencies in patient privacy and incontinence care. The facility shows persistent problems with resident safety, proper treatment delivery, and medication oversight, with some deficiencies repeating across different survey periods. While all identified issues have correction dates, the pattern of recurring problems in basic care areas warrants careful consideration during your visit.
Sep 16, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Aug 1, 2025Routine6
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 13, 2023Routine6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Rolling Hills Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Akiko Ike
6 facilities nationwide
Chain avg rating: 3.8/5 · Rank 3 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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