Rolling Hills Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 7)
- High RN turnover (67%)
Bottom 25% in NJ · Below recommended RN staffing · Worst in OCEAN HEALTHCARE chain · $43,001 in fines
What this means for your family
Rolling Hills is highly regarded for its rehabilitation therapy and attentive nursing staff, making it a strong candidate for recovery. However, given reports of hallway clutter and occasional staffing concerns, we recommend visiting during a weekend or evening to observe the environment firsthand and asking management about their specific protocols for dietary management and patient safety.
Google Reviews
Google Reviews
74 reviews on Google“Rolling Hills Care Center receives overwhelmingly positive feedback for its attentive nursing staff, clean facility, and effective rehabilitation programs. While most families report high satisfaction with the compassionate care and leadership, a few critical reviews highlight serious concerns regarding understaffing and inadequate post-surgical care. Families should be aware that while the majority of experiences are excellent, there are isolated reports of safety and dietary management issues.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy team
- Responsive and hands-on administration
Concerns
- Understaffing issues (mentioned by 2 reviewers)
- Safety hazards in hallways (clutter) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With 67 residents in the facility, how do you ensure that the nursing team remains consistently available to meet individual needs throughout the day?
- 3I noticed some items in the hallways during my visit; what is your protocol for keeping common areas clear and safe for residents who are mobile?
- 4Given the recent health inspection reports, what specific steps is the leadership team taking to improve compliance and quality of care?
- 5Since your rehab team is highly regarded, how do they coordinate with the nursing staff to ensure a resident's progress is maintained during their daily routine?
- 6What is your protocol for handling medical emergencies or sudden changes in a resident's health, particularly during overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“From the nursing staff to the rehab dept My dad was able to go home and remain independent. The staff was very professional and the facility itself was very clean.”
“Like any nursing home, nothing is perfect but if concerns or questions are brought to the team they are addressed in a timely fashion. I concur the building is very clean and you are always seeing housekeepers throughout the building constantly cleaning.”
“My elderly father spent time at RH after a fall that broke his clavicle. Even when he was in good shape, my father was not always a happy camper in rehab facilities. However, his time at RH was good, even from his perspective.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports resulting in deficiencies related to treatment and care quality and environmental cleanliness. This facility shows recurring issues across three main areas: medication management (including pharmacy services and error rates), care planning and quality standards, and food safety protocols. All deficiencies have been corrected according to provider reports, but several problems persist across multiple surveys, suggesting ongoing challenges with maintaining consistent standards in these core care areas.
Feb 7, 2025Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 22, 2023Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nov 22, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 23, 2021Routine5
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Feb 7, 2025
$33,231
Fine
Nov 22, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Rolling Hills Care Center
for profit
Chain Affiliation
Ocean Healthcare
11 facilities nationwide
Chain avg rating: 2.8/5 · Rank 10 of 11 (Worst)
Ownership & Management
Owners
Feigenbaum, Deborah
Owner
Frankel, Abraham
Owner
Kuperwasser, Charles
Owner
Silver, Maier
Owner
Ugowitz, Joseph
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit rollinghillscare.com
Medicare data downloads
Original nursing home datasets
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