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Nursing HomeMedicaid

Roland Park Rehabilitation and Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4669 Falls Road, Roland Park · Baltimore, MD 21209120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 101 Google reviews

5
4
3
2
1
Roland Park  Rehabilitation and Healthcare Center Nursing Home in Baltimore, MD — Street View
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What this means for your family

While some families report positive experiences with the rehab team, the recurring reports of neglect, slow response times, and poor hygiene are serious red flags. If you choose this facility, we strongly recommend visiting unannounced during weekends or evenings to verify the actual level of care provided, as these are the times most frequently cited for staffing issues.

Google Reviews

Google Reviews

101 reviews on Google
Roland Park Rehabilitation and Healthcare Center receives highly polarized reviews, with families either praising the facility as a 'godsend' with attentive staff or condemning it for severe neglect and poor communication. While some visitors highlight clean, professional care, a significant number of reviewers report issues with call-bell response times, poor food quality, and substandard hygiene on residential floors. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the unit where the resident is placed.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities7.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Helpful and professional front desk staff
  • Some highly dedicated and compassionate individual nurses
  • Effective rehabilitation therapy team
  • Clean and welcoming first-floor environment

Concerns

  • Slow or ignored call bell response times (mentioned by 7 reviewers)
  • Poor food quality and lack of dietary options (mentioned by 6 reviewers)
  • Unsanitary conditions and offensive odors on residential floors (mentioned by 5 reviewers)
  • Staff rudeness or unprofessional behavior (mentioned by 5 reviewers)
  • Resident falls and lack of fall prevention (e.g., bed rails) (mentioned by 4 reviewers)
  • Poor communication with families regarding medical status or incidents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.22024(31)3.52025(42)3.82026(29)

Distribution · 102 analyzed

5
56
4
14
3
6
2
7
1
19

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility has a 5-star CMS rating, but the staffing rating is lower; how do you ensure that residents receive timely assistance when they use their call bells?
  • 2Given the feedback regarding the dining experience, could you walk me through how you accommodate specific dietary needs and what the process is for residents who aren't satisfied with their meal options?
  • 3I see that you are very active in responding to family feedback online; how do you use that communication to improve the daily living environment and address concerns about facility cleanliness?
  • 4Could you explain your current protocols for fall prevention and how you monitor residents who may be at a higher risk for accidents?
  • 5What specific steps are taken on the residential floors to maintain a fresh and sanitary environment throughout the day?
  • 6How do you support the professional development of your nursing staff to ensure consistent, compassionate care across all shifts?

Personalized based on this facility's data


Key Review Excerpts

The receptionist was helpful and the nurses and aides on our friend's floor were kind and patient with our ailing friend. This is not a luxury place and could use some renovation and repair but we felt it was ok for our friend.

Long-term resident's family · 2026★★★★

The staff, accommodations, nurses and doctors were THE BEST. Responsive, available, kind, friendly and compassionate. I was comforted knowing my loved one was there for her final days.

Long-term resident's family · 2024★★★★★

My grandmother has been here since September 9,2025 had one day of therapy and they canceled her. Social work is not helping at all. The food they give them is cold and hard every meal.

Grandchild of resident · 2025★★☆☆☆
Source: 101 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility38.2%
Worse than Avg
Here
38.2%
US
12.1%
MD
22.2%
Baltimore
22.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
15.3%
MD
24.5%
Baltimore
25.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
14.4%
MD
21.5%
Baltimore
22.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
19.4%
MD
25.1%
Baltimore
26.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
19.5%
MD
16.6%
Baltimore
17.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.5%
MD
14.1%
Baltimore
13.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.9%
Mixed vs Avgs
Here
79.9%
US
81.8%
MD
78.7%
Baltimore
75.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Better than Avg
Here
82.8%
US
79.8%
MD
80.6%
Baltimore
78.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
MD
1.3%
Baltimore
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
2penalties
Near state avg (18.9)
23 complaint-triggered
$17,831 in fines

Recent complaints in 2025 triggered serious findings about fire safety violations and failure to properly investigate and respond to abuse allegations. The facility has recurring problems with fire safety systems, resident rights violations, and care planning across multiple years. While all deficiencies show correction dates, the pattern of repeated issues with safety systems and abuse reporting protocols, combined with 14 complaint-driven investigations, raises concerns about consistent care quality and resident protection.

Feb 24, 2026Complaint
9
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0839Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Mar 27, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 5, 2025Complaint
6
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Jan 28, 2025Complaint
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

Mar 5, 2020Routine
7
0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Aug 21, 2018Routine
21
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Federal Penalties

Fine

Feb 24, 2026

$41,870

Fine

Dec 11, 2023

$10,489

Ownership & Operations

Who Operates This Facility

Owner / Operator

Roland Park Rehabilitation and Healthcare Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Atlas Healthcare

Chain Size

29 facilities nationwide

Chain avg rating: 3.8/5 · Rank 11 of 28 (Best)

Ownership & Management

Owners

Trr Snf Operations Holdings LLC

Owner · Organization

100%

Jmh Family LLC

Owner (parent company) · Organization

Jmh Family Trust

Owner (parent company) · Organization

Mls Family LLC

Owner (parent company) · Organization

Mls Family Trust

Owner (parent company) · Organization

Sgs Family LLC

Owner (parent company) · Organization

Sgs Family Trust

Owner (parent company) · Organization

Oppenheimer, Aaron

Owner (parent company)

Key personnel

Oppenheimer, AaronW-2 Managing EmployeeBak, PinchosOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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