Roland Park Rehabilitation and Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 101 Google reviews

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What this means for your family
While some families report positive experiences with the rehab team, the recurring reports of neglect, slow response times, and poor hygiene are serious red flags. If you choose this facility, we strongly recommend visiting unannounced during weekends or evenings to verify the actual level of care provided, as these are the times most frequently cited for staffing issues.
Google Reviews
Google Reviews
101 reviews on Google“Roland Park Rehabilitation and Healthcare Center receives highly polarized reviews, with families either praising the facility as a 'godsend' with attentive staff or condemning it for severe neglect and poor communication. While some visitors highlight clean, professional care, a significant number of reviewers report issues with call-bell response times, poor food quality, and substandard hygiene on residential floors. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the unit where the resident is placed.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and professional front desk staff
- Some highly dedicated and compassionate individual nurses
- Effective rehabilitation therapy team
- Clean and welcoming first-floor environment
Concerns
- Slow or ignored call bell response times (mentioned by 7 reviewers)
- Poor food quality and lack of dietary options (mentioned by 6 reviewers)
- Unsanitary conditions and offensive odors on residential floors (mentioned by 5 reviewers)
- Staff rudeness or unprofessional behavior (mentioned by 5 reviewers)
- Resident falls and lack of fall prevention (e.g., bed rails) (mentioned by 4 reviewers)
- Poor communication with families regarding medical status or incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 102 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 5-star CMS rating, but the staffing rating is lower; how do you ensure that residents receive timely assistance when they use their call bells?
- 2Given the feedback regarding the dining experience, could you walk me through how you accommodate specific dietary needs and what the process is for residents who aren't satisfied with their meal options?
- 3I see that you are very active in responding to family feedback online; how do you use that communication to improve the daily living environment and address concerns about facility cleanliness?
- 4Could you explain your current protocols for fall prevention and how you monitor residents who may be at a higher risk for accidents?
- 5What specific steps are taken on the residential floors to maintain a fresh and sanitary environment throughout the day?
- 6How do you support the professional development of your nursing staff to ensure consistent, compassionate care across all shifts?
Personalized based on this facility's data
Key Review Excerpts
“The receptionist was helpful and the nurses and aides on our friend's floor were kind and patient with our ailing friend. This is not a luxury place and could use some renovation and repair but we felt it was ok for our friend.”
“The staff, accommodations, nurses and doctors were THE BEST. Responsive, available, kind, friendly and compassionate. I was comforted knowing my loved one was there for her final days.”
“My grandmother has been here since September 9,2025 had one day of therapy and they canceled her. Social work is not helping at all. The food they give them is cold and hard every meal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Recent complaints in 2025 triggered serious findings about fire safety violations and failure to properly investigate and respond to abuse allegations. The facility has recurring problems with fire safety systems, resident rights violations, and care planning across multiple years. While all deficiencies show correction dates, the pattern of repeated issues with safety systems and abuse reporting protocols, combined with 14 complaint-driven investigations, raises concerns about consistent care quality and resident protection.
Feb 24, 2026Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 5, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Jan 28, 2025Complaint6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Mar 5, 2020Routine7
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Aug 21, 2018Routine21
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Feb 24, 2026
$41,870
Fine
Dec 11, 2023
$10,489
Ownership & Operations
Who Operates This Facility
Roland Park Rehabilitation and Healthcare Center
nonprofit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 11 of 28 (Best)
Ownership & Management
Owners
Trr Snf Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Oppenheimer, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit rolandparkhc.com
Medicare data downloads
Original nursing home datasets
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