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Nursing Home Top Rated

Rogue Valley Manor

Strong Medicare quality ratings; families often praise beautiful, well-maintained 600+ acre campus. Still worth an in-person visit.

1200 Mira Mar Avenue, Medford, OR 9750468 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 53 Google reviews

5
4
3
2
1

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What this means for your family

Rogue Valley Manor is highly regarded for its active lifestyle and beautiful campus, making it an excellent choice for independent living. However, families of those requiring higher levels of care should maintain active oversight and clear communication channels, as some reviewers have noted occasional lapses in staff responsiveness.

Google Reviews

Google Reviews

53 reviews on Google
Rogue Valley Manor is a large, upscale continuing care retirement community that receives overwhelming praise from independent living residents for its beautiful campus, extensive activity calendar, and variety of dining options. While residents consistently highlight the friendly community and high quality of life, a few family members of those in higher levels of care have reported concerns regarding staff responsiveness and occasional lapses in professional communication.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean9.0Activities10.0MedsN/AMemoryN/AComms5.0Value6.0

Strengths

  • Beautiful, well-maintained 600+ acre campus
  • Extensive variety of resident-led activities and interest groups
  • High-quality dining options with multiple venues
  • Compassionate and attentive nursing staff in skilled care

Concerns

  • Inconsistent staff responsiveness and communication (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(1)'22(5)'24(8)'26(1)

Distribution · 45 analyzed

5
39
4
1
3
1
2
2
1
2

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the vast 600-acre campus, how do you ensure residents stay connected and engaged with the various interest groups and activities available?
  • 2I noticed you are very active in responding to family feedback online; what is the best way for us to maintain that same open line of communication regarding our loved one's daily care?
  • 3With the recent state health inspections, could you share what specific steps the facility is taking to address the identified areas for improvement?
  • 4While the nursing staff is highly praised for their compassion, how do you handle communication flow to ensure families are kept in the loop consistently?
  • 5What is the protocol for medical emergencies, and how quickly can we expect to be notified if there is a change in our loved one's health status?
  • 6With your variety of dining venues, how do you accommodate residents who might need extra assistance or encouragement during meal times?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff was very compassionate as were the CNA’s. The facility is very clean. The meals are very good. This facility is very clean the rooms are nice.

Rehab patient · 2025★★★★★

The only saving grace is some of the staff. My mom was lost on the property and asked for directions from a nurse, I believe her name was Bonnie, and she was told that it's not job to direct lost residents.

Memory care family member · 2023★★☆☆☆

I have been a resident since November 2020... In my experience the staff in all departments are friendly, positive, and honestly enjoy working here.

Long-term resident · 2023★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.68hrs
OK
Registered nurses for medical care
Total Nursing
6.74hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.5%
OR
14.0%
Jackson
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
14.4%
OR
15.3%
Jackson
16.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
12.1%
OR
4.9%
Jackson
17.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
93.4%
OR
95.3%
Jackson
90.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.1%
Mixed vs Avgs
Here
17.1%
US
19.5%
OR
12.5%
Jackson
24.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
OR
6.2%
Jackson
4.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
81.8%
OR
85.5%
Jackson
78.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.1%
Better than Avg
Here
96.1%
US
79.8%
OR
81.2%
Jackson
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
OR
1.5%
Jackson
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.4)

Rogue Valley Manor shows a pattern of recurring issues across resident rights, medication management, and care planning that have persisted across all three surveys from 2023-2025. The facility has been cited multiple times for problems with care plan development, medication review processes, and honoring residents' rights to participate in their care decisions. While all deficiencies show correction dates, the repeated nature of these core care issues suggests ongoing challenges with consistent implementation of proper protocols.

Apr 24, 2025Routine
9
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Apr 5, 2024Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jan 27, 2023Routine
10
0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rogue Valley Manor

Organization Type

nonprofit

Chain Affiliation

Chain Name

Pacific Retirement Services

Chain Size

10 facilities nationwide

Chain avg rating: 4.6/5 · Rank 7 of 10 (Best)

Ownership & Management

Key personnel

Us Bank National Association5% or Greater Security InterestSolmonson, StanW-2 Managing EmployeeBeattie, JulieOfficer / DirectorBhasin, AnirudhOfficer / DirectorBrophy, TimothyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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