Rocky Mountain Care - Willow Springs
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 186 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding slow response times to call lights and communication difficulties; we strongly recommend frequent visits and active involvement in your loved one's daily care to ensure their needs are met.
Google Reviews
Google Reviews
186 reviews on Google“Rocky Mountain Care - Willow Springs is a visually appealing facility that receives high praise for its physical therapy department, with many residents noting significant improvements in mobility after working with specific therapists. However, the facility faces consistent, serious criticism regarding understaffing, poor communication, and neglectful care, particularly concerning hygiene, meal delivery, and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Modern, clean, and well-maintained facility
- Compassionate and attentive individual staff members
- Engaging activities and social events for residents
Concerns
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Inadequate hygiene care (soiled briefs, bed sores) (mentioned by 5 reviewers)
- Poor quality or incorrect dietary meals (mentioned by 6 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 191 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the physical and occupational therapy teams are highly praised; how do you integrate these therapy sessions into a resident's daily schedule to ensure they stay active?
- 2Given that communication is a top priority for families, what is the best way for us to get timely updates on our loved one's care or reach a staff member if we have a question?
- 3I understand that response times can sometimes be a challenge in nursing settings; what is your protocol for ensuring call lights are answered promptly, especially during shift changes?
- 4We want to ensure our loved one feels comfortable and well-cared for; could you walk us through your daily routine for personal hygiene and skin integrity checks?
- 5I see that you have a variety of social events; how do you tailor these activities for residents who might need a little extra encouragement to participate?
- 6Regarding dietary needs, how do you handle specific meal preferences or medical dietary restrictions to ensure residents are receiving the proper nutrition?
Personalized based on this facility's data
Key Review Excerpts
“The whole physical therapy group have been awesome to deal with. But I had a strong personal connection with Josh and Stewart. These two guys were very professional , knowledgeable and have top of the line people skills.”
“The staff often stay past the ends of their shifts to make sure they take care of the patients' needs. Beautiful facilities, great therapy, 5-star rating from the Centers for Medicare and Medicaid.”
“They drop dad's meals off. When he could not feed himself and not come back for hours. Now, 3 times this week, and he can use his hand. They do not wake him, and let him know food is there. 2 hours or better later. When he wakes up. Food is cold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring safety and medication management problems, with families filing complaints about accident hazards and medication errors. The most frequent issues involve safety supervision, medication services, and food service quality, with safety hazards appearing in complaints as recently as 2024 and 2025. While the facility corrects deficiencies when cited, the pattern of repeated safety violations across multiple surveys suggests ongoing challenges with maintaining consistent oversight and resident protection.
Mar 31, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 17, 2025Routine5
Administration Deficiencies
Keep complete, dated laboratory records in the resident's record.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 1, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2023Routine14
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 18, 2021Routine19
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Federal Penalties
Fine
Jun 17, 2025
$9,269
Fine
Aug 1, 2024
$31,623
Ownership & Operations
Who Operates This Facility
Rocky Mountain Care - Willow Springs
nonprofit
Chain Affiliation
Rocky Mountain Care
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 9
Ownership & Management
Owners
Beaver City Corporation
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit rmcare.com
Medicare data downloads
Original nursing home datasets
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