Rocky Mountain Care - the Lodge
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 127 Google reviews
Watch Rocky Mountain Care - the Lodge
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Lodge offers an exceptional therapy program and a beautiful environment that many residents find conducive to recovery. However, families should be vigilant regarding daily care needs; we recommend asking management specifically about their current staffing ratios and how they handle call-light response times during weekends and night shifts.
Google Reviews
Google Reviews
127 reviews on Google“Rocky Mountain Care - The Lodge is a visually stunning, modern facility that receives high praise for its physical environment and dedicated therapy team. While many residents and families report excellent, compassionate care, a significant number of reviewers cite recurring issues with understaffing, inconsistent call-light response times, and poor food quality. Recent reviews suggest that new management is actively working to address these concerns, with several long-term residents noting a positive shift in culture and responsiveness over the past year.”
Quality Themes
Tap a score for detailsStrengths
- State-of-the-art, clean, and beautiful facility
- Highly effective and motivating physical therapy team
- Friendly and compassionate nursing/CNA staff
- Engaging activities and community atmosphere
Concerns
- Understaffing leading to slow call-light response times (mentioned by 12 reviewers)
- Poor food quality and lack of dietary adherence (mentioned by 10 reviewers)
- Neglect or lack of basic hygiene care (mentioned by 6 reviewers)
- Poor communication with families regarding medical status or transfers (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the physical therapy team is highly regarded here; how do you integrate those therapy sessions into a resident's daily routine to ensure they stay active?
- 2With the facility having 92 residents, what is your current process for ensuring that call-light requests are addressed promptly throughout the day and night?
- 3I understand that nutrition is a vital part of health; could you walk me through how you manage specific dietary requirements and ensure residents receive meals that meet their preferences and needs?
- 4Given the importance of consistent communication, what is your standard protocol for updating family members on changes in a resident's medical status or any necessary transfers?
- 5I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the daily care and hygiene standards at The Lodge?
- 6With a 3-star health inspection rating, what specific steps is the leadership team currently taking to address recent deficiencies and improve the overall care experience?
Personalized based on this facility's data
Key Review Excerpts
“The building itself absolutely beautiful and probably the cleanest and nicest skill nursing facility in the state of Utah. But it is the staff that is the shining star at this facility.”
“The facility was understaffed and under managed resulting in subpar care at best. That said, when my concerns were made to management, it was clear that I was heard in the obvious changes that occurred in the weeks that followed.”
“I was initially reluctant to transfer to RM because of concerns I had with past stays for rehabilitation. However, any concerns I had have been resolved under their new management team.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering deficiencies, including recent concerns about medication errors and abuse prevention that recur across surveys. The facility shows persistent issues with medication management, safety supervision, and facility maintenance spanning five years from 2019 to 2025. While all deficiencies report corrections, the pattern of recurring problems in core care areas suggests ongoing challenges families should investigate thoroughly before considering placement.
Mar 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Mar 29, 2024Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Mar 29, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 13, 2022Routine9
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Egress Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Oct 15, 2019Routine20
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Mar 29, 2024
$32,029
Payment Denial
Mar 29, 2024
22-day denial
Ownership & Operations
Who Operates This Facility
Rocky Mountain Care - the Lodge
nonprofit
Chain Affiliation
Rocky Mountain Care
10 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 9
Ownership & Management
Owners
Beaver City Corporation
Owner · Organization
Bangerter, Edward
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit rmcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.