Rocky Mountain Care - Evanston
Strong Medicare quality ratings; families often praise clean, well-maintained, and remodeled facility. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility has seen a significant positive trend in recent years, with many families highlighting the recent building renovations and a highly compassionate staff. While historical concerns regarding responsiveness exist, the current feedback is overwhelmingly positive; we recommend scheduling a tour to observe current staffing levels and interactions firsthand.
Google Reviews
Google Reviews
41 reviews analyzed“Rocky Mountain Care - Evanston is widely praised for its clean, modern facility and compassionate, attentive staff who prioritize patient comfort and family involvement. While the vast majority of recent reviews are highly positive, particularly regarding rehab services and end-of-life care, historical concerns have been raised regarding staff responsiveness and the management of specific medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and remodeled facility
- Compassionate and attentive nursing/CNA staff
- Effective and supportive rehab therapy team
- Strong administrative support for admissions and transitions
Concerns
- Staff responsiveness and perceived lack of attention to basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how beautifully the facility has been remodeled; what other recent upgrades have been made to the resident living areas?
- 2We've heard great things about the compassion of the nursing and CNA staff, how do you ensure that level of attentive care is maintained during busy shifts?
- 3How does the rehab therapy team work with residents to ensure they are meeting their specific mobility goals?
- 4What is the protocol for handling medical emergencies or changes in a resident's condition during the overnight hours?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6How does the administration support families during the transition process from hospital to long-term care?
Personalized based on this facility's data
Key Review Excerpts
“My mother-in-law was in Rocky Mountain Care for 4 weeks for rehab. Her care was amazing! She was treated with kindness, compassion, friendliness, and respect by every employee there.”
“The staff was so gentle with me and walked me through each step. I live in Arizona and they allowed me to come to the facility and stay in the room with her the entire week and a half. They even fed me and assisted me with anything that myself or my mom needed during this difficult time.”
“Rocky Mountain has redone there entire building and it makes a world of difference!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaint reports leading to deficiencies involving safety hazards and resident protection, which were corrected. The facility has recurring issues with fire safety systems, building maintenance, and dietary management across multiple surveys. Most deficiencies appear to be corrected once identified, though the pattern of safety-related violations and complaint-triggered inspections warrants careful consideration during your visit.
Mar 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 22, 2024Routine5
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Have exits that are accessible at all times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 29, 2023Routine1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
May 19, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Mar 19, 2025
$7,220
Fine
Aug 22, 2024
$6,168
Ownership & Operations
Who Operates This Facility
Rocky Mountain Care - Evanston
nonprofit
Chain Affiliation
Rocky Mountain Care
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 9 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit rockymountaincare.com
Medicare data downloads
Original nursing home datasets
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