Nursing HomeMedicaid Investigative

Rockport Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1902 Fm 3036, Rockport, TX 78382|92 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 34 Google reviews

(361) 729-9971 Directions Website

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2/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low staffing rating (2/5 stars)
High staff turnover (52%)

Above average in Texas · Critically understaffed (RN) · $20,088 in fines

Source: Medicare data

What this means for your family

This facility has a dedicated group of CNAs and nurses who provide exceptional emotional support and care. However, families should be extremely vigilant regarding medical monitoring and medication timing, as multiple reviews highlight failures in responding to urgent patient needs and call lights.

Google Reviews

34 reviews analyzed

“Families often praise the facility for its compassionate nursing staff and the warm, home-like environment provided by dedicated CNAs. However, there are significant concerns regarding inconsistent response times to call lights and serious allegations of inadequate monitoring and poor communication from specific nursing staff.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Engaging activities and rehabilitation equipment
Warm and welcoming atmosphere for families
Dedicated and hardworking CNAs

Concerns

Slow response times to call lights (mentioned by 2 reviewers)
Unprofessional or rude communication from specific nurses (mentioned by 2 reviewers)
Inadequate monitoring of patient vitals and medical needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

90%response rate

Good

The owner provides highly personalized and empathetic responses to positive reviews, often acknowledging specific staff members and offering condolences. For negative reviews, the owner uses a consistent template to escalate concerns to leadership and provide a specific email address for resolution.

Questions for Your Tour

1It is wonderful to see how much the management engages with feedback from families; how do you use resident and family input to improve the facility's daily operations?
2We noticed the staff is often described as very compassionate; how do you ensure that this level of attentive care is maintained during busy shifts?
3What specific protocols are in place to ensure that call lights are answered promptly and that residents' immediate needs are met?
4How does the nursing team manage medication administration and the regular monitoring of vital signs to ensure nothing is overlooked?
5Could you tell us more about the rehabilitation equipment available and what kind of engaging daily activities are planned for the residents?
6How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“The nurses in Hall 100 were amazing. When his time was getting close, they shared stories about my dad with with us, which meant more than words can express.”

Long-term resident's family · 2026★★★★★

“They always have some activity for the patients to enjoy and family’s can enjoy with their loved one. The nursing staff is very attentive.”

Rehab patient's family · 2025★★★★★

“They refused to refill his water and ignored him when he told them he was having trouble breathing and his vision getting blurry/fading out.”

Long-term resident's family · 2023★☆☆☆☆

Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.29hrs

39%

Registered nurses for medical care

Total Nursing

3.14hrs

77%

All nurses + aides combined

Staff Turnover

52%

Lower is better (< 30% = good)

RN Turnover

55%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

12.1%

2.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

14.4%

16.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility12.3%

Better than Avg

Here

12.3%

19.5%

18.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.4%

Better than Avg

Here

8.4%

15.4%

9.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility9.4%

Better than Avg

Here

9.4%

15.3%

14.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.4%

96.9%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

81.8%

89.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.2%

Better than Avg

Here

92.2%

79.7%

88.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies

1penalties

Near state avg (9.1)

9 complaint-triggered

$20,088 in fines

This facility has a concerning pattern of 9 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve resident protection from abuse and neglect, care planning, and infection control. While all deficiencies show correction dates, the repeated issues with abuse prevention policies and care planning across multiple surveys suggest ongoing challenges with fundamental care standards that families should investigate thoroughly.

Jul 22, 2025Complaint1 finding

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 29, 2025Routine3 findings

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 29, 2025Complaint2 findings

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 16, 2024Complaint3 findings

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Nov 2, 2023Routine2 findings

0552ModerateCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 14, 2023Complaint3 findings

0604SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609SevereCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Jul 14, 2023

$20,088

Ownership & Operations

Who Operates This Facility

Owner / Operator

Uvalde County Hospital Authority

Organization Type

for profit

Management Company

REGENCY IHS OF ROCKPORT, LLC

Administrator

SHELBY WINN

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 17 of 67

Ownership & Management

Owners

Uvalde County Hospital Authority

Owner · Organization

100%

Regency Ihs of Rockport LLC

Owner · Organization

Alaniz, Andres

Owner

Dekowski, Donovan

Owner

Keeble, Sara

Owner

Newman, Jeffery

Owner

Nguyen, Andrea

Owner

Csv Rhea Management Holdco, LLC