Rockledge Healthcare & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 208 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High RN turnover (63%)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility has a strong reputation for its physical therapy department and recent efforts to improve cleanliness. However, families should be aware of persistent reports regarding slow response times to call buttons and inconsistent communication. We recommend visiting in person and asking specifically about the staffing ratios on weekends and how the facility handles urgent patient requests.
Google Reviews
Google Reviews
208 reviews on Google“Rockledge Health & Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and recent improvements in cleanliness and staff friendliness. However, significant concerns persist regarding inconsistent nursing care, slow response times to call buttons, and poor food quality. While some families report a warm, family-like atmosphere, others describe serious neglect and communication failures that suggest a lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean, well-maintained facility environment
- Friendly and compassionate nursing and concierge staff
- Active and engaging social events for residents
Concerns
- Slow or non-existent response to call buttons/assistance requests (mentioned by 9 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 6 reviewers)
- Inadequate communication with family members and unresponsive administration (mentioned by 5 reviewers)
- Neglect regarding hygiene and basic patient care (e.g., pressure ulcers, soiled bedding) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 212 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through how you help new residents integrate into these events to ensure they feel connected?
- 2Given the importance of timely assistance, what is your current process for monitoring and responding to call bells, and how do you ensure staff are alerted quickly when a resident needs help?
- 3I see that the therapy team is highly regarded here; how do you coordinate their efforts with the nursing staff to ensure a resident's physical health and hygiene needs are consistently met throughout the day?
- 4We understand that nutrition is a key part of recovery; what steps are you taking to improve the quality and consistency of the dining experience for residents?
- 5Communication is very important to our family; what is your standard protocol for updating families on a resident's status, and who is the best point of contact if we have questions about care plans?
- 6I appreciate that you actively engage with online feedback; how does that input from families help you make tangible improvements to the daily operations here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department were patient, yet encouraging, and the nurses treated her as if she was family.”
“My brother was sent there for rehabilitation after surgery in the hospital. He was only there one day, he was left on the toilet for an hour with no one coming to help him get back to bed.”
“The facility could use a little TLC. But the staff was excellent. They were very caring, patient, and supportive. If there were any issues or needs, they responded very quickly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rockledge Healthcare has 35 federal deficiencies across three surveys, with one family complaint triggering an inspection in 2023. The most recurring issues involve resident rights violations, medication management problems, and care planning deficiencies. While all deficiencies show correction dates from the facility, the pattern reveals ongoing challenges with basic resident care standards and pharmacy services across multiple survey periods.
Apr 3, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 13, 2023Routine21
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jul 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 3, 2021Routine4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Rockledge Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 42 of 46
Ownership & Management
Owners
Rockledge Snf Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
208 reviews from families & visitors
Official Website
Visit rockledgehrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sunrise Point Health and Rehabilitation Center
< 1 miNursing Home · Rockledge, FL
Buckingham Court Assisted Living LLC
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Tuscany Shores
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Holy Spirit Assisted Living Health Services
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The Terrace at Courtenay Springs
2.9 miNursing Home · Merritt Island, FL