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Nursing HomeMedicaid

Rock River Nursing & Rehab

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

430 Wilcox St, Fort Atkinson, WI 5353887 bedsLicensed & Active
Google rating
4.1/5

based on 25 Google reviews

5
4
3
2
1
Rock River Nursing & Rehab Nursing Home in Fort Atkinson, WI — Street View
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What this means for your family

While recent reviews suggest a positive shift in management and staff responsiveness, the facility has a history of serious concerns regarding patient hygiene and medical oversight. When touring, we strongly recommend asking for a detailed explanation of current staffing ratios and how the facility ensures medical complaints are escalated and addressed promptly.

Google Reviews

Google Reviews

25 reviews on Google
Rock River Nursing & Rehab receives polarized feedback, with recent reviews praising the facility's cleanliness and friendly staff, while older reviews highlight severe concerns regarding patient neglect and staffing shortages. Families should be aware of a significant discrepancy between recent positive experiences and reports of poor care, including issues with hygiene and medical oversight.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean5.0Activities10.0Meds2.0MemoryN/AComms7.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Responsive leadership during tours
  • Accommodating to family visits

Concerns

  • Chronic understaffing leading to neglect (mentioned by 2 reviewers)
  • Poor hygiene and lack of basic patient care (showers/equipment) (mentioned by 2 reviewers)
  • Inadequate medical oversight and response to patient pain (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.32025(6)4.62026(20)

Distribution · 26 analyzed

5
16
4
4
3
2
2
0
1
4

How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily care and operations?
  • 2With medication management being a key area of focus for your team, could you walk me through your process for ensuring residents receive their doses accurately and on time?
  • 3Some families have expressed concerns regarding the consistency of daily hygiene assistance; what specific protocols do you have in place to ensure every resident receives regular showers and personal care?
  • 4How does your leadership team monitor staffing levels throughout the day to ensure that residents’ needs for attention and support are met promptly?
  • 5Given the feedback regarding pain management, what is your facility's process for assessing a resident's comfort level and escalating medical concerns to a physician?
  • 6Since the facility is well-maintained, what kind of daily social or recreational activities are currently being offered to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

Over the years, it has gone through some leadership changes that has left us wondering a bit, but, overall, it seems to be improving, the best version of itself currently.

Long-term resident's family · 2026★★★★★

Poor care, patients served cold meals even when told staff about this situation. Do not get showers either. Patients equipment that they use is dirty.

Family member of deceased resident · 2025☆☆☆☆

My experience has been mostly positive with the staff members listening to my concerns for my mom and do their best.

Resident's family · 2026★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
4.69hrs
OK
All nurses + aides combined
Staff Turnover
77%
Lower is better (< 30% = good)
RN Turnover
83%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Better Than Avg

4

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
15.5%
WI
15.9%
Jefferson
20.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
WI
5.2%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
19.4%
WI
25.0%
Jefferson
16.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.3%
WI
19.9%
Jefferson
13.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
93.4%
WI
95.6%
Jefferson
84.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
14.4%
WI
16.7%
Jefferson
12.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
5penalties
99 complaint-triggered
$136,384 in fines

Rock River Nursing & Rehab shows a concerning pattern with 101 complaint-triggered deficiencies from families filing reports about care issues. The most recurring problems involve safety hazards and accident prevention, medication management, and treatment care according to doctor's orders. Issues persist across multiple surveys from 2023-2025, with repeated citations for the same care areas including nursing staff adequacy, infection control, and resident rights violations, suggesting ongoing systemic problems despite correction dates.

Feb 6, 2026Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 4, 2025Routine
13
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Dec 4, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 23, 2025Complaint
7
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0949Potential for harm · PatternCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Apr 17, 2025Complaint
6
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Apr 17, 2025Routine
27
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0926Potential for harm · PatternCorrected

Environmental Deficiencies

Have policies on smoking.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0925Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

Federal Penalties

Payment Denial

Jul 23, 2025

36-day denial

Fine

Apr 25, 2024

$119,141

Payment Denial

Apr 25, 2024

150-day denial

Fine

Oct 16, 2023

$17,243

Payment Denial

Oct 16, 2023

126-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rock River Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

Bedrock Healthcare

Chain Size

9 facilities nationwide

Ownership & Management

Owners

Chopp, Martin

Owner (parent company)

20%

Chopp, Pnina

Owner (parent company)

60%

Chopp, Solomon

Owner (parent company)

20%

Key personnel

Opal Healthcare Wi LLCManagerBrewer, AnthonyManagerChopp, MartinManagerChopp, PninaManagerChopp, SolomonManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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