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Nursing HomeMedicaid

Rock Haven

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3400 N Cty Trk Hwy F, Janesville, WI 53547128 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 19 Google reviews

5
4
3
2
1
Rock Haven Nursing Home in Janesville, WI — Street View
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What this means for your family

While the nursing staff is often praised for their compassion and the facility is physically well-maintained, there is a recurring pattern of poor communication and failure to monitor residents during health crises. Families should verify the facility's current protocols for health updates and consider if the reported administrative unresponsiveness is acceptable for their needs.

Google Reviews

Google Reviews

19 reviews on Google
Rock Haven receives polarized feedback, with families praising the compassionate, attentive nursing staff and the facility's physical appearance. However, significant concerns exist regarding administrative communication, laundry management, and the facility's ability to monitor residents during health crises like COVID-19.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0Activities9.0MedsN/AMemory8.0Comms2.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Clean and modern facility
  • Engaging activities department
  • Dignified care for dementia residents

Concerns

  • Poor communication from administration and staff regarding resident health status (mentioned by 3 reviewers)
  • Inadequate monitoring of residents during illness (mentioned by 2 reviewers)
  • Staff appear overworked leading to slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'17(1)5.01.0'21(2)2.04.5'23(2)1.02.6'25(5)5.0'26(3)

Distribution · 22 analyzed

5
11
4
1
3
0
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that the team remains available and responsive to resident needs throughout the day?
  • 2What is your standard process for keeping family members updated on changes in a resident's health status or medical condition?
  • 3With 13 recent state violations, what specific steps has the administration taken to improve oversight and address these regulatory findings?
  • 4How does your team coordinate care to ensure residents are closely monitored when they are feeling under the weather?
  • 5I understand the activity department is highly regarded; could you walk me through a few of the most popular social programs currently offered for residents?
  • 6What is the best way for us to communicate with the nursing staff versus the administrative team to ensure we receive timely responses to our questions?

Personalized based on this facility's data


Key Review Excerpts

The whole staff treats her with the dignity she deserves with this problem. They always tell me how sweet she is. I love Rock Haven I feel comfortable with there care.

Memory care family member · 2022★★★★★

The building is beautiful, the staff attentive and caring. The staff treats him compassionately, but they are overworked and sometimes can't be found.

Long-term resident's family · 2023★★★★

My mom was at Rock Haven for just over 2 months. The staff was wonderful. Responsive and caring.

Rehab patient's family · 2025★★★★★
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.50hrs
OK
Registered nurses for medical care
Total Nursing
5.80hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.5%
WI
16.8%
Rock
13.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Worse than Avg
Here
89.4%
US
95.5%
WI
95.0%
Rock
97.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.3%
WI
19.9%
Rock
14.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
12.1%
WI
5.2%
Rock
2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
14.4%
WI
16.7%
Rock
16.3%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
4.9%
WI
5.3%
Rock
4.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Mixed vs Avgs
Here
84.6%
US
81.8%
WI
86.6%
Rock
81.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.7%
Mixed vs Avgs
Here
79.7%
US
79.7%
WI
82.2%
Rock
78.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.2%
Worse than Avg
Here
3.2%
US
1.6%
WI
1.3%
Rock
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.8)
7 complaint-triggered

Rock Haven has a concerning pattern of repeated safety and care deficiencies, with families filing 12 complaints that triggered federal investigations. The facility struggles most with protecting residents from abuse and neglect, medication management, and fire safety issues. While all violations show correction dates, the recurring problems across multiple surveys—particularly abuse prevention deficiencies appearing in 2022, 2024 complaints, and ongoing medication errors—suggest systemic issues that warrant careful consideration before placement.

Jan 29, 2026Routine
8
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Aug 1, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 18, 2025Complaint
2
0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 19, 2024Routine
12
0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0925Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Sep 19, 2024Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jul 13, 2023Routine
8
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0531Minimal · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

Federal Penalties

Fine

Jun 18, 2025

$42,560

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rock Haven

Organization Type

government

Ownership & Management

Owners

County of Rock County Clerk

Owner · Organization

100%

Key personnel

Colvin, TonyaW-2 Managing EmployeeColvin, TonyaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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