Rock Creek Care Center
Strong Medicare quality ratings; families often praise exceptional wound care and specialized medical teams. Still worth an in-person visit.
based on 102 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive wound care or post-surgical rehabilitation, as their clinical expertise in these areas is highly rated. However, if you rely on frequent phone contact with your loved one, you should prepare for potential communication delays and ask the administration about their current protocols for resident accessibility.
Google Reviews
Google Reviews
102 reviews on Google“Families considering Rock Creek Care Center will find a facility highly praised for its exceptional wound care, skilled physical therapy, and a compassionate nursing staff that treats residents like family. While many reviewers highlight the cleanliness and professional rehab services, some families have reported serious concerns regarding communication difficulties and difficulty reaching residents via telephone. Recent reviews suggest a strong focus on rehabilitation success and high-quality clinical interventions for complex wounds.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care and specialized medical teams
- Compassionate and attentive nursing and CNA staff
- Effective and professional physical therapy/rehabilitative services
- Clean and well-maintained facility
Concerns
- Difficulty communicating with residents via telephone (mentioned by 3 reviewers)
- Inconsistent food quality and dietary issues (mentioned by 3 reviewers)
- Serious lapses in medical monitoring and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members or patient outcomes. For negative feedback, they proactively describe specific corrective actions taken, such as upgrading phone systems or updating the dietary department.
Questions for Your Tour
- 1We noticed how much the team values feedback through your review responses; how does the administration typically involve families when making improvements to the facility?
- 2With the specialized medical teams you have here, how do you ensure that critical changes in a resident's medical monitoring are communicated immediately to the family?
- 3How do you manage the daily meal service to ensure that specific dietary needs and nutritional variety are consistently met for every resident?
- 4What is the best way for us to stay in regular contact with our loved one, and how do you handle phone calls or updates during busy shifts?
- 5Can you tell us more about the wound care protocols and how the nursing staff coordinates with the physical therapy team during rehabilitation?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The wound care team at rock creek are the most intelligent, informative and innovative professionals I have ever had in over 20 years in my healing journey.”
“I was at Rock Creek from Aug 28 until Oct 9, recovering from a foot injury and infection. I cannot say enough about the kindness and quality of care from the nurses, CNAs, and Physical Therapy staff”
“We decided to move him after finding him in deplorable conditions. Additionally, his weight dropped from 128 to 108. We moved dad to Rock Creek approximately a month ago. Since then, he has gained more than 18 pounds and is smiling again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rock Creek Care Center shows a concerning pattern of repeated issues primarily in food safety and kitchen operations, with families filing multiple complaints about these and other care concerns. The facility has ongoing problems with proper food storage, preparation and serving, medication management, and fire safety systems that persist across surveys despite reported corrections. While all deficiencies show correction dates, the recurring nature of violations in critical areas like nutrition and pharmacy services suggests systemic challenges that warrant careful consideration before placement.
Apr 15, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 23, 2026Routine8
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 1, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 11, 2024Routine15
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 1, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 3, 2024Complaint3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Rock Creek Care Center
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 56 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit rockcreekcarecenter.com
Medicare data downloads
Original nursing home datasets
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